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Customer Success 201

Business

Rating4.3
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Customer Success 201, available at $29.99, has an average rating of 4.25, with 30 lectures, based on 16 reviews, and has 28 subscribers.

You will learn about Knowledge to develop a career in Customer Success The foundations needed to succeed as a Customer Success Manager Techniques and tips to effectively and strategically engage with your customer portfolio Elevate your current level of Customer Success This course is ideal for individuals who are People in organizations curious to learn the deeper details about Customer Success or People looking to make a career change and further understand the Customer Success function or People relatively new to the industry looking to elevate their current level of Customer Success It is particularly useful for People in organizations curious to learn the deeper details about Customer Success or People looking to make a career change and further understand the Customer Success function or People relatively new to the industry looking to elevate their current level of Customer Success.

Enroll now: Customer Success 201

Summary

Title: Customer Success 201

Price: $29.99

Average Rating: 4.25

Number of Lectures: 30

Number of Published Lectures: 30

Number of Curriculum Items: 30

Number of Published Curriculum Objects: 30

Original Price: CA$39.99

Quality Status: approved

Status: Live

What You Will Learn

  • Knowledge to develop a career in Customer Success
  • The foundations needed to succeed as a Customer Success Manager
  • Techniques and tips to effectively and strategically engage with your customer portfolio
  • Elevate your current level of Customer Success

Who Should Attend

  • People in organizations curious to learn the deeper details about Customer Success
  • People looking to make a career change and further understand the Customer Success function
  • People relatively new to the industry looking to elevate their current level of Customer Success

Target Audiences

  • People in organizations curious to learn the deeper details about Customer Success
  • People looking to make a career change and further understand the Customer Success function
  • People relatively new to the industry looking to elevate their current level of Customer Success

Successfully landed a job in Customer Success (CS)? Or maybe you feel like you’ve started stagnating in your new role as a Customer Success professional? 

This course will prepare you for a role in CS as well as elevate your current level by highlighting the key areas of focus in a framework for you and your customers: Partner, Monitor, Engage, Iterate, Sell,and Daily Operations. Starting with the basics, we will walk through the expectations of the role and provide helpful tips and tricks to put you and your organization in a position to succeed. Exercises will accompany key sections so that you can take the learnings and implement them at your own company.

What makes this course different from other Customer Success courses? 

The course focuses on Customer Success specifically within SaaS organizations that are pioneering this new industry (a perspective missing from other courses). Gain valuable insights from two instructors who have ten years of combined first-hand Customer Success experience at various SaaS companies in North America, Australia, and Europe. During this time, they’ve interviewed, hired and built Customer Success teams. While other courses are taught by instructors not in or far removed from their time in the industry, your instructors from this course continue to live, learn, and teach. Using this knowledge, they provide information, best practices, and exercises that they’ve learned throughout their career so you’re in the best position to succeed.

Course Curriculum

Chapter 1: Welcome to Customer Success 201

Lecture 1: COVID-19 Announcement

Chapter 2: Introduction

Lecture 1: Course Introduction

Lecture 2: Instructor Introduction

Lecture 3: Introduce Yourself

Chapter 3: CS Framework

Lecture 1: CS Framework

Chapter 4: Partner

Lecture 1: Exercise: Partnering with your customers

Lecture 2: Partner

Chapter 5: Engage

Lecture 1: Exercise: Engaging with your customers

Lecture 2: Engage

Lecture 3: Quarterly Business Reviews

Chapter 6: Monitor

Lecture 1: Ensuring Value

Lecture 2: Exercise: Your Features

Lecture 3: Health Score (Creating One)

Lecture 4: Exercise: Your Health Score

Lecture 5: Automation

Lecture 6: Exercise: Proactive Actions

Chapter 7: Iterate

Lecture 1: Iterate

Lecture 2: Exercise: Iterating your Product

Chapter 8: Sell

Lecture 1: Land & Expand Through Organic Growth

Lecture 2: Account Planning

Lecture 3: Building the Account Plan

Lecture 4: Account Plan Considerations

Lecture 5: Exercise: Building an Account Plan

Lecture 6: KPIs & Leveraging Data

Lecture 7: Demand Gen Tactics: Beta Programs and Webinars

Lecture 8: The Paradox: Selling But Not Selling

Chapter 9: Day-to-day Operations

Lecture 1: Day-to-day for a CSM

Lecture 2: Quick Notes on Tools

Lecture 3: Tools: Interacting with Customers

Lecture 4: Tools: Behind the Scenes

Instructors

Rating Distribution

  • 1 stars: 2 votes
  • 2 stars: 1 votes
  • 3 stars: 1 votes
  • 4 stars: 2 votes
  • 5 stars: 10 votes

Frequently Asked Questions


How long do I have access to the course materials?


You can view and review the lecture materials indefinitely, like an on-demand channel.


Can I take my courses with me wherever I go?


Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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