Customer Success Creator Course

Customer Success Creator Course, available at $124.99, has an average rating of 4.33, with 37 lectures, based on 3 reviews, and has 18 subscribers.

You will learn about How do identify, deliver, measure & monetize customer value How to build and nurture meaningful customer relationships How to improve your performance and demonstrate value to your leadership How to sustainably eliminate churn This course is ideal for individuals who are Customer Success Managers looking to create exceptional value for their customers and their company It is particularly useful for Customer Success Managers looking to create exceptional value for their customers and their company.

Enroll now: Customer Success Creator Course

Summary

Title: Customer Success Creator Course

Price: $124.99

Average Rating: 4.33

Number of Lectures: 37

Number of Published Lectures: 37

Number of Curriculum Items: 37

Number of Published Curriculum Objects: 37

Original Price: €149.99

Quality Status: approved

Status: Live

What You Will Learn

How do identify, deliver, measure & monetize customer value
How to build and nurture meaningful customer relationships
How to improve your performance and demonstrate value to your leadership
How to sustainably eliminate churn

Who Should Attend

Customer Success Managers looking to create exceptional value for their customers and their company

Target Audiences

Customer Success Managers looking to create exceptional value for their customers and their company

Being A Customer Success Manager Is Hard Right Now. Super Hard.

Your customers are looking to reduce their expenses. Their CFOs are carefully evaluating the ROI they get from your product. Their expectations have never been higher.
CS teams got their budgets cut and suffered from layoffs. They are forced to do “more with less” and don’t know how. Alignment on customer success is still a distant dream.
For a decade CS teams have been wired to prioritize convenience and scalability. Now they are forced to go from defense to offense and don’t know how.

How Can You Adapt To The New Reality?

Internal training is a very effective method to boost your team’s performance. But who has the required skills and knowledge?
The content you find about customer success is really poor. Besides, there’s nothing new because everybody copies the same generic stuff from everybody.
The courses you’ll find are will teach you all the same outdated things. Your customers don’t care about how many certificates you have.

What You Need Is A Program That Helps You Deliver Results Accurately And Repeatedly

Because doing the same things over and over again won’t create different results. CS teams need to get out of the comfort zone of being busy and doing “stuff”.

The Customer Success Creator Course gives you everything you need to deliver exceptional value for your customers and your company

Course Curriculum

Chapter 1: How to identify, deliver, measure & monetize customer value

Lecture 1: What is customer value?

Lecture 2: How to identify customer value

Lecture 3: Customer value evolution

Lecture 4: How to manage customer value

Lecture 5: Stakeholder value map example

Lecture 6: How to create a customer success plan

Lecture 7: The 5-Why problem analysis

Lecture 8: Effective customer segmentation

Lecture 9: Customer segmentation example

Lecture 10: Customer Onboarding I

Lecture 11: Customer Onboarding II

Lecture 12: How to build a customer success program

Lecture 13: How to scale without fail

Lecture 14: How to monetize customer value

Lecture 15: Key Takeaways Part I

Chapter 2: How to build and nurture meaningful customer relationships

Lecture 1: Why customer relationships matter

Lecture 2: How to build meaningful customer relationships

Lecture 3: Customer relationship value

Lecture 4: Relationship offering

Lecture 5: The first impression matters

Lecture 6: How to get meaningful customer feedback

Lecture 7: How to make QBRs valuable

Lecture 8: How to re-engage non-responsive customers

Lecture 9: Improving customer relationships

Lecture 10: Customer relationships as a revenue accelerator

Lecture 11: Key Takeaways Part II

Chapter 3: How to improve your performance and demonstrate value to your C-suite

Lecture 1: Key areas of improvement

Lecture 2: 7 sources of churn

Lecture 3: 5-Why churn analysis

Lecture 4: The churn matrix

Lecture 5: Optimizing resource distribution

Lecture 6: Identifying your ICP

Lecture 7: Measuring performance I

Lecture 8: Measuring performance II

Lecture 9: Measuring performance III

Lecture 10: Demonstrating value to your C-suite

Lecture 11: Key Takeaways Part III

Instructors

Markus Rentsch
Customer Success Consultant, Coach and Speaker

Rating Distribution

1 stars: 0 votes
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4 stars: 2 votes
5 stars: 1 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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