Customer Success for SaaS 101 – The Fundamentals of CS

Customer Success for SaaS 101 – The Fundamentals of CS, available at $49.99, has an average rating of 4.51, with 10 lectures, 7 quizzes, based on 363 reviews, and has 1042 subscribers.

You will learn about What is Customer Success? Why Does Customer Success Matter in SaaS? Roles and Responsibilities in your Customer Success Team How Customer Success is Different from Customer Service or Support. Important Customer Success KPI's and Metrics The Customer Journey – 5 Stages Build an Action Plan to Enhance Your Customer Success Program This course is ideal for individuals who are New Customer Success professionals or SaaS business owners or People interested in learning about Customer Success or Entrepreneurs and Start-up managers It is particularly useful for New Customer Success professionals or SaaS business owners or People interested in learning about Customer Success or Entrepreneurs and Start-up managers.

Enroll now: Customer Success for SaaS 101 – The Fundamentals of CS

Summary

Title: Customer Success for SaaS 101 – The Fundamentals of CS

Price: $49.99

Average Rating: 4.51

Number of Lectures: 10

Number of Quizzes: 7

Number of Published Lectures: 10

Number of Published Quizzes: 7

Number of Curriculum Items: 17

Number of Published Curriculum Objects: 17

Original Price: $19.99

Quality Status: approved

Status: Live

What You Will Learn

What is Customer Success?
Why Does Customer Success Matter in SaaS?
Roles and Responsibilities in your Customer Success Team
How Customer Success is Different from Customer Service or Support.
Important Customer Success KPI's and Metrics
The Customer Journey – 5 Stages
Build an Action Plan to Enhance Your Customer Success Program

Who Should Attend

New Customer Success professionals
SaaS business owners
People interested in learning about Customer Success
Entrepreneurs and Start-up managers

Target Audiences

New Customer Success professionals
SaaS business owners
People interested in learning about Customer Success
Entrepreneurs and Start-up managers

In this course Customer Success for SaaS 101, we will learn all things about customer success. We really focus on the fundamentals and ensure you understand the core elements and principle concepts that any Customer Success professional or any person interested in learning more should know.

We will start by helping you understand what Customer Success is. These are basics and really help us understand what makes it unique compared to other roles or approaches. We also will take a step back to understand why it matters in a SaaS business. We will look at how it is different from customer support, because we know some might find those two roles confusing!

We will dive into key concepts, KPI’s, and metrics that should be tracked, then look at the customer journey and how Customer Success fits within it. We will also explore the different roles and responsibilities within a Customer Success team and finally build an action plan to get a Customer Success program started, or improve upon the one you have. This part will be applicable to you no matter where you are at in your maturity of having a Customer Success Team.

As you instructor, I hope my many years of experience and success can help you in your own journey. I can not wait for you to join us!

Course Curriculum

Chapter 1: Introduction

Lecture 1: Customer Success for SaaS 101 – Course Introduction

Lecture 2: The Course Sections

Chapter 2: What is Customer Success?

Lecture 1: What is Customer Success?

Chapter 3: Why Does Customer Success Matter?

Lecture 1: Why Does Customer Success Matter?

Chapter 4: The Roles and Responsibilities in Customer Success

Lecture 1: The Roles and Responsibilities in Customer Success

Chapter 5: Customer Success Vs. Customer Support / Service

Lecture 1: How is Customer Success different from customer service or support?

Chapter 6: Important Customer Success KPI’s and Metrics

Lecture 1: Important Customer Success KPI’s and Metrics

Chapter 7: The Customer Journey – 5 Stages

Lecture 1: The Customer Journey – 5 Stages

Chapter 8: Build an Action Plan

Lecture 1: Build an Action Plan to Enhance Your Customer Success Program

Chapter 9: Course Conclusion

Lecture 1: Course Conclusion

Instructors

Josh McKissock
Customer Success Professional and Instructor

Rating Distribution

1 stars: 3 votes
2 stars: 3 votes
3 stars: 37 votes
4 stars: 135 votes
5 stars: 185 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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