Customer Success Foundations: Customer Journey Mapping

Customer Success Foundations: Customer Journey Mapping, available at $44.99, has an average rating of 4.13, with 21 lectures, based on 446 reviews, and has 1349 subscribers.

You will learn about Understand the concept of customer journey mapping and its importance in customer success management. Identify the different stages of the customer journey, including awareness, consideration, purchase, onboarding, adoption, retention, and renewal. Learn how to gather data and insights to create an effective customer journey map that reflects your customers' needs, wants, and pain points. Develop strategies to enhance the customer experience at each touchpoint, from pre-sales to post-sales. Identify opportunities to upsell and cross-sell products or services by understanding the customer journey and their needs. Develop effective communication strategies tailored to customers' preferences and communication channels. Align customer success strategies with business goals to drive revenue growth and increase customer lifetime value. Evaluate the effectiveness of customer success strategies by measuring customer satisfaction, retention, and revenue growth. This course is ideal for individuals who are Employees looking to further their Customer Success skills or Leaders who are looking for ways to better retain customers or Customer Success employees who are interested in new methods that can add to their existing Customer Success Processes It is particularly useful for Employees looking to further their Customer Success skills or Leaders who are looking for ways to better retain customers or Customer Success employees who are interested in new methods that can add to their existing Customer Success Processes.

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Summary

Title: Customer Success Foundations: Customer Journey Mapping

Price: $44.99

Average Rating: 4.13

Number of Lectures: 21

Number of Published Lectures: 21

Number of Curriculum Items: 23

Number of Published Curriculum Objects: 23

Original Price: $34.99

Quality Status: approved

Status: Live

What You Will Learn

• Understand the concept of customer journey mapping and its importance in customer success management.
• Identify the different stages of the customer journey, including awareness, consideration, purchase, onboarding, adoption, retention, and renewal.
• Learn how to gather data and insights to create an effective customer journey map that reflects your customers' needs, wants, and pain points.
• Develop strategies to enhance the customer experience at each touchpoint, from pre-sales to post-sales.
• Identify opportunities to upsell and cross-sell products or services by understanding the customer journey and their needs.
• Develop effective communication strategies tailored to customers' preferences and communication channels.
• Align customer success strategies with business goals to drive revenue growth and increase customer lifetime value.
• Evaluate the effectiveness of customer success strategies by measuring customer satisfaction, retention, and revenue growth.

Who Should Attend

• Employees looking to further their Customer Success skills
• Leaders who are looking for ways to better retain customers
• Customer Success employees who are interested in new methods that can add to their existing Customer Success Processes

Target Audiences

• Employees looking to further their Customer Success skills
• Leaders who are looking for ways to better retain customers
• Customer Success employees who are interested in new methods that can add to their existing Customer Success Processes