Customer Success | How to Exceed Your Customers Expectations

Customer Success | How to Exceed Your Customers Expectations, available at $49.99, has an average rating of 4.5, with 11 lectures, based on 4972 reviews, and has 12668 subscribers.

You will learn about The objective of this course is to help you better understand how to exceed customers expectations by creating more value every day. Upon course completion, participants will have the knowledge and tools needed to begin to see their current and future customers in an entirely new light. This course is ideal for individuals who are If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today’s changing and more demanding customer. It is particularly useful for If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today’s changing and more demanding customer.

Enroll now: Customer Success | How to Exceed Your Customers Expectations

Summary

Title: Customer Success | How to Exceed Your Customers Expectations

Price: $49.99

Average Rating: 4.5

Number of Lectures: 11

Number of Published Lectures: 11

Number of Curriculum Items: 11

Number of Published Curriculum Objects: 11

Original Price: $27.99

Quality Status: approved

Status: Live

What You Will Learn

The objective of this course is to help you better understand how to exceed customers expectations by creating more value every day.
Upon course completion, participants will have the knowledge and tools needed to begin to see their current and future customers in an entirely new light.

Who Should Attend

If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today’s changing and more demanding customer.

Target Audiences

If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today’s changing and more demanding customer.

In today’s hyper competitive market, your company needs a competitive advantage much bigger than just low prices. That advantage is value. But value may not be what you’ve been led to believe it really is. This course will provide key concepts, frameworks, and case studies to help you meet and exceed the expectations of your customers.

In this course you will learn how:

The Value Universe effects every customer on their journey from expectation to loyalty
People decide what their real needs are
Hyundai Motors used customer insight to create an entirely new vehicle
Jobs to Be Done thinking will revolutionize your company
Costco delivers extreme value to millions of customers
Customer Lifetime Value will change the way you evaluate the real value of your customers

Every student who successfully completes this course will be better prepared to engage in the battle for new customers. This knowledge will also prepare you for a more successful career.

Course Curriculum

Lecture 1: Welcome and Introduction

Chapter 1: The Value Universe

Lecture 1: The Value Universe

Chapter 2: Hyundai Case Study

Lecture 1: Hyundai Case Study

Chapter 3: Needy Customers

Lecture 1: Needy Customers

Chapter 4: Jobs to Be Done

Lecture 1: Jobs to Be Done

Chapter 5: McDonald's Case Study

Lecture 1: McDonald's Case Study

Chapter 6: Exercise: Why Do People Hire Your Products?

Lecture 1: Exercise: Why Do People Hire Your Products?

Chapter 7: Customer Lifetime Value

Lecture 1: Customer Lifetime Value

Chapter 8: Exercise: Let's Do The Math

Lecture 1: Exercise: Let's Do The Math

Chapter 9: Costco Case Study

Lecture 1: Costco Case Study

Chapter 10: Wrap Up

Lecture 1: Wrap Up

Instructors

Chuck Wall
Entrepreneur, Advisor, Author, and Speaker

Rating Distribution

1 stars: 35 votes
2 stars: 72 votes
3 stars: 608 votes
4 stars: 1727 votes
5 stars: 2530 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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