Customer Success | How to Understand Your Customers

Customer Success | How to Understand Your Customers, available at $54.99, has an average rating of 4.57, with 14 lectures, based on 17366 reviews, and has 33287 subscribers.

You will learn about The objective of this course is to equip you with the knowledge to better understand your customers. Upon course completion, you will have a deeper knowledge to help move your organization – and career path – forward. This course is ideal for individuals who are If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today’s changing and more demanding customer. It is particularly useful for If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today’s changing and more demanding customer.

Enroll now: Customer Success | How to Understand Your Customers

Summary

Title: Customer Success | How to Understand Your Customers

Price: $54.99

Average Rating: 4.57

Number of Lectures: 14

Number of Published Lectures: 13

Number of Curriculum Items: 14

Number of Published Curriculum Objects: 13

Original Price: $19.99

Quality Status: approved

Status: Live

What You Will Learn

The objective of this course is to equip you with the knowledge to better understand your customers. Upon course completion, you will have a deeper knowledge to help move your organization – and career path – forward.

Who Should Attend

If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today’s changing and more demanding customer.

Target Audiences

If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today’s changing and more demanding customer.

If you want to deliver the fantastic results your company needs in today’s crazy marketplace, it’s time to start listening to your customers like never before.�

Listening is the where you start; it’s the beginning of deeper understanding. Understanding your customers provides you with clear insight. And this clear insight will help you solve the real problems they need to solve. But, it’s not always easy to understand today’s customers because they can be hard to figure out. �

So you’ve got to go deeper and become an “Insight Miner.” This course will show you how to begin.

In this course, you are going to learn some critical pieces to the customer puzzle:

The three little words that will change your relationships with customers forever
Why you must grasp The Four Spinning Plates of business�
How to close the growing “experience gap” between your company and your customers
How the Customer Engagement Pyramid is an essential building block to success
What customer insight really is and isn’t
How “Big Data” is different than “Big Insight”
How to create winning propositions the will turn reluctant prospects into loyal customers

Plus, you”’ get four case studies about companies that have made Customer Understanding a big part of their success (plus, one that wasn’t listening and paid a steep price):�

Netflix
Sherwin Williams
Andre Rieu
Chateauform

You’ve got to understand your customers now more than ever because someone, somewhere is already listening to them to try to steal them away. There’s no time to waste so get started today.

Course Curriculum

Chapter 1: Listening is the Beginning of Understanding

Lecture 1: Introduction: Stop, Look, and Listen

Lecture 2: Four Spinning Plates

Lecture 3: Why Listen to Your Customers?

Lecture 4: Case Study: Netflix

Lecture 5: The Customer Engagement Pyramid

Lecture 6: Case Study: Sherwin Williams

Chapter 2: Understanding Comes Through Insight

Lecture 1: Customer Insight

Lecture 2: Customer Mining

Lecture 3: Big Insight

Lecture 4: Case Study: Chateauform'

Lecture 5: Creating Propositions

Chapter 3: Turning Insight into Action

Lecture 1: Case Study: Andre Rieu

Lecture 2: Wrap Up

Instructors

Chuck Wall
Entrepreneur, Advisor, Author, and Speaker

Rating Distribution

1 stars: 68 votes
2 stars: 200 votes
3 stars: 1762 votes
4 stars: 6708 votes
5 stars: 8628 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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