Customer Support Business planning

Customer Support Business planning, available at $94.99, has an average rating of 4.6, with 17 lectures, based on 5 reviews, and has 7 subscribers.

You will learn about Understanding how to create Vision and Mission of Customer Support Department Job description of a Customer Support Department Head Getting a detail understand of of Leadership effectiveness Learn how to build relationship with the Team and other stakeholders Understanding various maturity states of Customer Support department How to build a solid Customer Support business planning in alignment with organization goal This course is ideal for individuals who are New Customer Support Manager would like to know how to setup customer support business plans or CEO, Founder of startup who would like to know how to align business goal with Customer Support Department or Other department Managers migrating to Support department and would like to know how to do Customer Support Business planning It is particularly useful for New Customer Support Manager would like to know how to setup customer support business plans or CEO, Founder of startup who would like to know how to align business goal with Customer Support Department or Other department Managers migrating to Support department and would like to know how to do Customer Support Business planning.

Enroll now: Customer Support Business planning

Summary

Title: Customer Support Business planning

Price: $94.99

Average Rating: 4.6

Number of Lectures: 17

Number of Published Lectures: 17

Number of Curriculum Items: 17

Number of Published Curriculum Objects: 17

Original Price: $94.99

Quality Status: approved

Status: Live

What You Will Learn

Understanding how to create Vision and Mission of Customer Support Department
Job description of a Customer Support Department Head
Getting a detail understand of of Leadership effectiveness
Learn how to build relationship with the Team and other stakeholders
Understanding various maturity states of Customer Support department
How to build a solid Customer Support business planning in alignment with organization goal

Who Should Attend

New Customer Support Manager would like to know how to setup customer support business plans
CEO, Founder of startup who would like to know how to align business goal with Customer Support Department
Other department Managers migrating to Support department and would like to know how to do Customer Support Business planning

Target Audiences

New Customer Support Manager would like to know how to setup customer support business plans
CEO, Founder of startup who would like to know how to align business goal with Customer Support Department
Other department Managers migrating to Support department and would like to know how to do Customer Support Business planning

In this first installment of the Customer Support Management series, we will delve into the creation of a comprehensive Customer Support Business plan that is aligned with the objectives of your organization. The course includes case studies that provide context and assist in the comprehension of each section.

Section 1: Leadership for Customer Support Department Heads: This section introduces you to your role in the new or existing customer support department and equips you with the essential leadership and relationship skills necessary to manage the end-to-end customer support department lifecycle effectively.

Section 2: Customer Support Maturity Stage: In this section, you will learn about the different stages that a customer support center or department goes through in its journey towards becoming a support team, such as the tactical stage (reactive and proactive), strategic stage (customer-centric and business-centric). We will examine a case study to assess the maturity of a support center and conduct a SWOT analysis on people, processes, and technology, which are critical in evaluating your department and devising customer support business action points to attain the organization’s overall objective.

Section 3: Business Planning and Strategy:In this section, we will explore how to work with the CEO and Business Heads to understand the organization’s overall strategic goals for the next three to five years and develop strategic, tactical, and operational goals for the Customer Support Department. You will also learn how to deal with Service Level Management, Operational Level Agreements, and Standard Operating Procedures as a Department Head to ensure effective execution and management of the Customer Support Business plan.

Course Curriculum

Chapter 1: Introduction to Customer Support Department Leadership

Lecture 1: Role of a Head of Support Center Leadership

Lecture 2: Key Accountability of Support Head

Lecture 3: Key skills required for Support Head

Lecture 4: Effectiveness of Leadership

Lecture 5: Section 1 Challenge

Chapter 2: Customer Support Maturity Stages

Lecture 1: Introduction to Maturity Stages to the Department Head

Lecture 2: Tactical Stage

Lecture 3: Strategic Stage

Lecture 4: Case Study Real Time Support Center Maturity Assessment

Lecture 5: Case Study SWOT Analysis

Lecture 6: Challenge 2

Chapter 3: Business Planning & Strategy

Lecture 1: Strategic View & Case Study

Lecture 2: Service Level Management & Head of Department Role

Lecture 3: Types of Case Priority & Head of Department Role

Lecture 4: Operating Level Agreement & Head of Department Role

Lecture 5: Standard Operating Procedures & Head of Department Role

Lecture 6: Challenge 3

Instructors

Govindraj Shetty
Principal Trainer – The Customer Support School

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2 stars: 0 votes
3 stars: 1 votes
4 stars: 0 votes
5 stars: 4 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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