Customer Support Skills

Customer Support Skills, available at Free, has an average rating of 4.48, with 11 lectures, based on 3044 reviews, and has 23222 subscribers.

You will learn about Customer service skills Writing emails Having difficult conversations This course is ideal for individuals who are Customer support reps or Service workers It is particularly useful for Customer support reps or Service workers.

Enroll now: Customer Support Skills

Summary

Title: Customer Support Skills

Price: Free

Average Rating: 4.48

Number of Lectures: 11

Number of Published Lectures: 11

Number of Curriculum Items: 11

Number of Published Curriculum Objects: 11

Original Price: Free

Quality Status: approved

Status: Live

What You Will Learn

Customer service skills
Writing emails
Having difficult conversations

Who Should Attend

Customer support reps
Service workers

Target Audiences

Customer support reps
Service workers

In this course, you will learn how to deliver excellent customer support for your customers. This course is split into different modules that cater to different aspects of customer support like writing emails, having difficult conversations, developing empathy and more. You will also get access to email templates that will make your job easier.

Course Curriculum

Chapter 1: Writing good emails

Lecture 1: Fundamentals of writing a good support email

Lecture 2: 5 ingredients that make your email exceptional

Chapter 2: Empathy in customer service

Lecture 1: How to cultivate empathy in customer service

Lecture 2: 7 ways to show empathy to customers

Chapter 3: Handling difficult situations

Lecture 1: How to say No to customers

Lecture 2: 9 tips for dealing with difficult customers

Chapter 4: Delivering good social media support

Lecture 1: 6 tips to deliver the best customer support on Twitter

Lecture 2: 7 tips to deliver better customer support on Facebook

Chapter 5: Motivation

Lecture 1: How to deal with demotivation due to repetitive nature of work

Chapter 6: Mistakes you make while communicating with customers

Lecture 1: 7 things to not do in customer support

Chapter 7: Being a customer champion

Lecture 1: 7 ways to communicate customer feedback

Instructors

Freshworks Academy
Learning community

Rating Distribution

1 stars: 49 votes
2 stars: 54 votes
3 stars: 487 votes
4 stars: 1235 votes
5 stars: 1219 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

Menu