De-escalate aggressive and potentially violent situations

De-escalate aggressive and potentially violent situations, available at $19.99, has an average rating of 4, with 20 lectures, based on 25 reviews, and has 104 subscribers.

You will learn about Essential skills to mitigate danger Understanding why we get ANGRY Employ active listening skills to understand underlying concerns and frustrations. What is EMPATHY and how to apply it successfully Apply de-escalation techniques to redirect aggression and promote calmness. Gaining an understanding of the 3 CHOICES we can make in any given situation What to say – A five step process to de-escalate any situation This course is ideal for individuals who are If you are working in a highly visible customer contact role (including telephone calls) this will benefit those in Law enforcement, security, local laws (councils) and State Government or Universities, collages, schools including all faculty staff or Health care such as hospitals and aged care It is particularly useful for If you are working in a highly visible customer contact role (including telephone calls) this will benefit those in Law enforcement, security, local laws (councils) and State Government or Universities, collages, schools including all faculty staff or Health care such as hospitals and aged care.

Enroll now: De-escalate aggressive and potentially violent situations

Summary

Title: De-escalate aggressive and potentially violent situations

Price: $19.99

Average Rating: 4

Number of Lectures: 20

Number of Published Lectures: 20

Number of Curriculum Items: 20

Number of Published Curriculum Objects: 20

Original Price: A$29.99

Quality Status: approved

Status: Live

What You Will Learn

• Essential skills to mitigate danger
• Understanding why we get ANGRY
• Employ active listening skills to understand underlying concerns and frustrations.
• What is EMPATHY and how to apply it successfully
• Apply de-escalation techniques to redirect aggression and promote calmness.
• Gaining an understanding of the 3 CHOICES we can make in any given situation
• What to say – A five step process to de-escalate any situation

Who Should Attend

• If you are working in a highly visible customer contact role (including telephone calls) this will benefit those in Law enforcement, security, local laws (councils) and State Government
• Universities, collages, schools including all faculty staff
• Health care such as hospitals and aged care

Target Audiences

• If you are working in a highly visible customer contact role (including telephone calls) this will benefit those in Law enforcement, security, local laws (councils) and State Government
• Universities, collages, schools including all faculty staff
• Health care such as hospitals and aged care