Delivering Excellence

Delivering Excellence, available at $44.99, has an average rating of 5, with 45 lectures, 63 quizzes, based on 1 reviews, and has 7 subscribers.

You will learn about Delivery Excellence concepts (What, Why, and How); What are transformation deals in a consulting world; How to manage large transformation deals Project and Program Management Lifecyle (quick view) Project Economics Efficient Service Delivery Approach and Methodology Managing change request and scope creeps Advanced client interactions and Difficult conversations Managing Customer complaints and feedback Innovation and Creativity Culture of excellence Managing quality for continual improvement This course is ideal for individuals who are Project and Program Managers or Business Analysts, Solution Architects, and Bid Managers or Senior Management or Sales/ Business Development Managers or Customer Relationship Managers, and Quality Managers or Commercial Managers, Vendor Managers, and Procurement Managers or Excellence Managers or Students, Faculty, and Researchers or Trainers, and Consultants It is particularly useful for Project and Program Managers or Business Analysts, Solution Architects, and Bid Managers or Senior Management or Sales/ Business Development Managers or Customer Relationship Managers, and Quality Managers or Commercial Managers, Vendor Managers, and Procurement Managers or Excellence Managers or Students, Faculty, and Researchers or Trainers, and Consultants.

Enroll now: Delivering Excellence

Summary

Title: Delivering Excellence

Price: $44.99

Average Rating: 5

Number of Lectures: 45

Number of Quizzes: 63

Number of Published Lectures: 45

Number of Published Quizzes: 63

Number of Curriculum Items: 148

Number of Published Curriculum Objects: 148

Number of Practice Tests: 1

Number of Published Practice Tests: 1

Original Price: $199.99

Quality Status: approved

Status: Live

What You Will Learn

Delivery Excellence concepts (What, Why, and How); What are transformation deals in a consulting world; How to manage large transformation deals
Project and Program Management Lifecyle (quick view)
Project Economics
Efficient Service Delivery Approach and Methodology
Managing change request and scope creeps
Advanced client interactions and Difficult conversations
Managing Customer complaints and feedback
Innovation and Creativity
Culture of excellence
Managing quality for continual improvement

Who Should Attend

Project and Program Managers
Business Analysts, Solution Architects, and Bid Managers
Senior Management
Sales/ Business Development Managers
Customer Relationship Managers, and Quality Managers
Commercial Managers, Vendor Managers, and Procurement Managers
Excellence Managers
Students, Faculty, and Researchers
Trainers, and Consultants

Target Audiences

Project and Program Managers
Business Analysts, Solution Architects, and Bid Managers
Senior Management
Sales/ Business Development Managers
Customer Relationship Managers, and Quality Managers
Commercial Managers, Vendor Managers, and Procurement Managers
Excellence Managers
Students, Faculty, and Researchers
Trainers, and Consultants

This course will help you to manage key risks in your Management Consultancy career like limited skill set, lack of mentorship and guidance, high stress and burnout, insufficient networking, experience etc.

This is achieved through:

a) Mastering The Core Management Consultancy Skills by topics like Managing large transformation deals, Project lifecycle and project economics, change management, delivering excellence to clients, and more.

b) Learning from Real Multi-Million Dollar Business Problems – with 20 case studies based on real-life problems I solved during my career.

c) Accessible And Impactful Course Design having mix of lectures, quizzes, assignments, downloadable artifacts, and an assessment.

d) Highly Actionable with 30+ total exercises, templates, AI interventions, and games.

e) I will share a personally signed e-copy of my book ‘My Experiments with Organisational Resilience Part I’ with all participants.

f) I offer life-long support to answer any questions on this topic.

g) The master bonus is a 30 minutes one-on-one coaching session for all participants. All bundled in the course fee.

Read on to understand Why “Deliver Excellence?”

Delivering Excellence is not just a buzzword; it’s a mindset that drives resilient organizations to thrive. By mastering the art of delivering excellence, you can:

Forge lasting relationships with customers
Build a reputation for quality
Foster innovation
Gain a competitive advantage in the marketplace

Whether you are a program manager, project manager, business analyst, internal or external consultant, customer experience or customer delight manager, business excellence or operational excellence manager, or senior executive, this course is designed to meet your professional aspirations and help you reach your full potential.

The Delivering Excellence Certification is for you if:

1. You are struggling with complex program and project management

2. You lack an efficient service delivery approach

3. You are managing change requests and scope creeps

4. You face communication challenges and difficult conversations

5. You are building a culture of excellence

6. You have a need for increased innovation and creativity

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Chapter 2: Mega Transformation Deals-1

Lecture 1: Mega Transformation Deals

Chapter 3: Mega Transformation Deals-2

Lecture 1: Mega Transformation Deals-2

Chapter 4: Mega Transformation Deals-3

Lecture 1: Mega Transformation Deals-3

Chapter 5: Project Management Lifecycle

Lecture 1: Project Management Lifecycle

Chapter 6: Tasks in Project Management

Lecture 1: Tasks in Project Management

Chapter 7: Stakeholder Management

Lecture 1: StakeholderManagement

Chapter 8: Risk Management

Lecture 1: Risk Management – 1

Lecture 2: Risk Management -2

Lecture 3: Risk Management – 3

Chapter 9: Project/ Program Status Reporting

Lecture 1: Project/ Program Status Reporting

Chapter 10: Project Economics

Lecture 1: Project Econommics – Introduction

Lecture 2: Project Economics – 2

Lecture 3: Project Economics – 3

Lecture 4: Project Economics – 4

Lecture 5: Project Economics – 5

Lecture 6: Billing, Invoicing, and Realisation

Lecture 7: Incentives and Penalties

Lecture 8: Closing Lesson

Chapter 11: Efficient Service Delivery Approach & Methodology

Lecture 1: Efficient Service Delivery Approach & Methodology and Its Key Components

Chapter 12: Understanding the Customers

Lecture 1: Understanding the Customers – 1

Lecture 2: Understamding the Customers – 2

Chapter 13: Service Delivery Framework

Lecture 1: Service Delivery Framework

Chapter 14: Agile Service Delivery

Lecture 1: Agile Service Delivery

Chapter 15: Service Quality Management

Lecture 1: Service Quality Management

Instructors

Daman Sood
International Resilience Trainer & Consultant; 100% NPS

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5 stars: 1 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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