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Dental Customer Service Systems Course

Business

Dental Customer Service Systems Course, available at Free, has an average rating of 3, with 15 lectures, based on 1 reviews, and has 55 subscribers.

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You will learn about Learn how our physical work space impacts customer service in dentistry. Learn how to best greet dental patients as they enter the office for treatment. Learn how to manage an unhappy patient well and to turn their experience from a negative to a positive outcome for them. Learn how important our patient send off is and how to properly say good-bye following an appointment in the dental office. This course is ideal for individuals who are All dental office team members should work through this course and identify areas where they can improve patient interactions and build stronger patient relationships. It is particularly useful for All dental office team members should work through this course and identify areas where they can improve patient interactions and build stronger patient relationships.

Enroll now: Dental Customer Service Systems Course

Summary

Title: Dental Customer Service Systems Course

Price: Free

Average Rating: 3

Number of Lectures: 15

Number of Published Lectures: 15

Number of Curriculum Items: 15

Number of Published Curriculum Objects: 15

Original Price: Free

Quality Status: approved

Status: Live

What You Will Learn

  • Learn how our physical work space impacts customer service in dentistry.
  • Learn how to best greet dental patients as they enter the office for treatment.
  • Learn how to manage an unhappy patient well and to turn their experience from a negative to a positive outcome for them.
  • Learn how important our patient send off is and how to properly say good-bye following an appointment in the dental office.

Who Should Attend

  • All dental office team members should work through this course and identify areas where they can improve patient interactions and build stronger patient relationships.

Target Audiences

  • All dental office team members should work through this course and identify areas where they can improve patient interactions and build stronger patient relationships.

Dental Customer Service Systems Course provides the entire dental team with the necessary ingredients to be sure each and every patient has a positive experience with the dental practice.

Each lecture contains a printed text, video, and worksheet.

With the skills presented in this course, the team will be able to provide each patient with the lasting impression that encourages them to return to the office for needed care, schedule treatment presented, and even refer their friends and family.

Where does the dental team learn customer service skills?   Through their own personal and professional experiences.  With the help of this course, the entire dental team can set the basic foundational steps to all be working from the same plateau.

Raise the bar high with this course.  Learn to work in unity to help the dental patient decide they would follow this practice anywhere for their dentistry.

From the first phone call to the new patient experience.  We talk about dress and presentation.  As well as patient hand offs, transitions, and the all important patient good-bye. 

How do we multi-task and who comes first? The dental patient on the phone or the dental patient waiting to check in or check out?  And what if it’s all happening at once?  Because it does.

Don’t fret!  I’ve got your answers here in this course.  I’ll see you soon!

Course Curriculum

Chapter 1: Introduction to Dental Customer Service

Lecture 1: Introduction

Chapter 2: Dressing for Success and Business Casual in Dentistry

Lecture 1: What is Business Casual?

Chapter 3: Center Stage

Lecture 1: Center Stage Video

Chapter 4: Our Patient Reception & Waiting Room

Lecture 1: Our Patient Living Room

Chapter 5: The Busiest Room in the Dental Practice

Lecture 1: Dental Patient Restroom Care

Chapter 6: Greeting Patients and Patient Check-In

Lecture 1: And the Door Opens

Chapter 7: Leaving the Dental Front Desk Unattended

Lecture 1: Leaving the Dental Front Desk Unattended

Chapter 8: Dental Front Desk Multi-Tasking

Lecture 1: Dental Front Desk Multi-Tasking & Patient Transitions

Chapter 9: Everyone is Listening!

Lecture 1: Everyone is Listening Video

Chapter 10: Our Patient's Emotional Bank Account

Lecture 1: Make a Deposit

Chapter 11: Patient Arrives For Appointment But Is Not On Our Schedule Today

Lecture 1: Patient Not On Our Schedule Today

Chapter 12: Handling a Dental Patient Complaint Well

Lecture 1: Handling a Dental Patient Complaint Well Video

Chapter 13: Action Steps to Take When a Clinician is Running Behind

Lecture 1: When a Clinician is Running Behind

Chapter 14: Patient Check-Out

Lecture 1: Dental Patient Check-Out Video

Chapter 15: Exactly What to Do & Say at Patient Check-Out

Lecture 1: Exactly What to Do & Say Video

Instructors

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  • 3 stars: 1 votes
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  • 5 stars: 0 votes

Frequently Asked Questions


How long do I have access to the course materials?


You can view and review the lecture materials indefinitely, like an on-demand channel.


Can I take my courses with me wherever I go?


Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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