DevOps / ITSM project management crash course
DevOps / ITSM project management crash course, available at $59.99, has an average rating of 4.75, with 57 lectures, 34 quizzes, based on 22 reviews, and has 64 subscribers.
You will learn about Set up basic workflow for DevOps and ITSM projects Create basic project management documents (artifacts) for DevOps and ITSM projects Manage DevOps/ ITSM projects Adopt some Agile Technics, artifacts, events to DevOps/ ITSM projects specific needs Set up Incident management process as an ITSM Project Manager Create Service Level Agreement and Specification of work for DevOps/ ITSM projects Set up basic workflow for creation of Monitoring/Logging system as a DevOps Project Manager Set up basic workflow for creation of Disaster Recovery Plan as a DevOps Project Manager Define and Implement standard KPIs for DevOps/ ITSM projects Use DevOps/ITSM Project manager's questionnaire to check-up project pain points and health This course is ideal for individuals who are Entry-level/Associate/Junior Project managers of DevOps/ ITSM projects or Project managers, who are new to DevOps/ ITSM projects specific or IT specialists, who would like to learn how to manage and support DevOps/ITSM transformation It is particularly useful for Entry-level/Associate/Junior Project managers of DevOps/ ITSM projects or Project managers, who are new to DevOps/ ITSM projects specific or IT specialists, who would like to learn how to manage and support DevOps/ITSM transformation.
Enroll now: DevOps / ITSM project management crash course
Summary
Title: DevOps / ITSM project management crash course
Price: $59.99
Average Rating: 4.75
Number of Lectures: 57
Number of Quizzes: 34
Number of Published Lectures: 57
Number of Published Quizzes: 34
Number of Curriculum Items: 91
Number of Published Curriculum Objects: 91
Original Price: $109.99
Quality Status: approved
Status: Live
What You Will Learn
- Set up basic workflow for DevOps and ITSM projects
- Create basic project management documents (artifacts) for DevOps and ITSM projects
- Manage DevOps/ ITSM projects
- Adopt some Agile Technics, artifacts, events to DevOps/ ITSM projects specific needs
- Set up Incident management process as an ITSM Project Manager
- Create Service Level Agreement and Specification of work for DevOps/ ITSM projects
- Set up basic workflow for creation of Monitoring/Logging system as a DevOps Project Manager
- Set up basic workflow for creation of Disaster Recovery Plan as a DevOps Project Manager
- Define and Implement standard KPIs for DevOps/ ITSM projects
- Use DevOps/ITSM Project manager's questionnaire to check-up project pain points and health
Who Should Attend
- Entry-level/Associate/Junior Project managers of DevOps/ ITSM projects
- Project managers, who are new to DevOps/ ITSM projects specific
- IT specialists, who would like to learn how to manage and support DevOps/ITSM transformation
Target Audiences
- Entry-level/Associate/Junior Project managers of DevOps/ ITSM projects
- Project managers, who are new to DevOps/ ITSM projects specific
- IT specialists, who would like to learn how to manage and support DevOps/ITSM transformation
In today’s fast-paced technological landscape, effective management of DevOps engineers and IT Service Management (ITSM) teams is critical for successful project outcomes. This comprehensive course is designed to equip you with the skills and knowledge to confidently manage DevOps and ITSM projects from the ground up. Whether you’re a middle-level project manager or new to the field, this course will empower you to navigate the intricacies of project management in the DevOps and ITSM domains.
Course Highlights:
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Building Strong Foundations: Gain a deep understanding of the fundamental principles and processes that underpin DevOps and ITSM project management. Learn how to set up teams, define roles, and establish clear project objectives.
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End-to-End Project Management: Dive into the world of DevOps and ITSM project management, covering everything from project initiation to closure. Explore methodologies, tools, and best practices tailored to these dynamic and evolving fields.
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Monitoring and Logging Systems: Discover how to implement robust monitoring and logging systems to ensure the health and performance of your DevOps and ITSM projects. Learn to leverage data-driven insights for continuous improvement.
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Service Level Agreements (SLAs): Learn to create SLAs that align project expectations with deliverables. Craft detailed specifications of work that outline project scope, timelines, and quality benchmarks.
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Incident Management Workflow: Establish a solid incident management workflow, enabling you to respond swiftly and effectively to unforeseen issues. Learn to create escalation paths, track incidents, and maintain comprehensive incident records.
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Project Health Check: Acquire the ability to assess the well-being of DevOps and ITSM projects as a project manager. Identify pain points, diagnose challenges, and implement corrective measures to keep projects on track.
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Key Performance Indicators (KPIs): Implement standardized KPIs that provide meaningful insights into project progress and success. Leverage data-driven metrics to continuously optimize project performance.
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Agile Techniques for DevOps and ITSM: Explore the integration of Agile methodologies and tools tailored to the unique demands of DevOps and ITSM projects. Learn to flexibly adapt to changing requirements and deliver incremental value.
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Project Artifacts Creation: Master the art of creating essential project documentation specific to DevOps and ITSM projects. Develop artifacts that streamline communication, enhance transparency, and ensure project alignment.
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Disaster Recovery Planning: Develop essential skills in crafting disaster recovery plans that safeguard your projects against potential disruptions. Understand risk assessment, mitigation strategies, and rapid recovery techniques.
By the end of this course, you’ll be well-versed in the art of managing DevOps and ITSM projects, equipped with practical skills, strategies, and a holistic understanding of project management principles. Whether you’re aiming to advance your career or enhance your organization’s project management capabilities, this course is your gateway to success in the dynamic world of DevOps and ITSM. Enroll now and embark on a transformative learning journey that will empower you to lead DevOps/ITSM transformation in the company with confidence.
Course Curriculum
Chapter 1: What, Who and Why of DevOps / ITSM PMnt crash course
Lecture 1: You can expect to achieve
Lecture 2: Prerequisites and Who this course is for
Lecture 3: DevOps / ITSM projects specific (Why we need this course)
Lecture 4: What this course is based on
Chapter 2: SLA and legal papers
Lecture 1: SLA and legal papers
Chapter 3: IT Service Management
Lecture 1: Service levels
Lecture 2: Types of request
Lecture 3: Event management
Lecture 4: Incident management
Lecture 5: Problem management
Lecture 6: Change management
Lecture 7: Jira Service Management + Some tips on Change management
Lecture 8: Request fulfillment
Chapter 4: Software and services for DevOps/ITSM Project Management
Lecture 1: Project management tools
Lecture 2: Overview for other DevOps tools
Chapter 5: Provisioning resources
Lecture 1: Provisioning resources
Chapter 6: Monitoring/Logging system
Lecture 1: Monitoring_Logging system overview
Lecture 2: Monitoring_Logging system_vision_1
Lecture 3: Monitoring_Logging system_vision_2
Lecture 4: Monitoring_Logging system_vision_pro
Lecture 5: Alert metrics for complex system + some tips
Chapter 7: Incident Management (Practice part)
Lecture 1: Incident Management (Practice part) overview
Lecture 2: Incident Management flow (real life example)
Lecture 3: Incident Management flow (RCA)
Lecture 4: Incident Management flow (matching priorities + conclusions)
Chapter 8: CI/CD
Lecture 1: CI/CD steps overview from PM's prospective
Lecture 2: Release and build management
Lecture 3: Release and Build Management tips for PM
Chapter 9: System resilience (Backup and Recovery)
Lecture 1: System resilience overview
Lecture 2: Back-up roles, data, schedule
Lecture 3: Backup type
Lecture 4: Back-up storage, procedures
Lecture 5: Recovery objectives
Lecture 6: Recovery type
Lecture 7: Recovery procedures, conclusions
Lecture 8: Check-list for your back-up plan
Lecture 9: Back-up tips
Lecture 10: System resilience PM reminder
Chapter 10: System resilience (Disaster Recovery Plan)
Lecture 1: Disaster Recovery Plan overview
Lecture 2: 6 steps to create Disaster Recovery Plan (part 1)
Lecture 3: 6 steps to create Disaster Recovery Plan (part 2)
Lecture 4: Checklist for creating a Disaster Recovery Plan
Lecture 5: Disaster Recovery Plan tips
Chapter 11: System of standard metrics, KPIs
Lecture 1: Metrics and KPIs overview + Dora Metrics (part 1)
Lecture 2: Dora Metrics (part 2)
Lecture 3: ITSM Metrics
Lecture 4: More DevOps metrics
Lecture 5: Metrics tips
Chapter 12: Typical DevOps/ITSM pain points and tasks
Lecture 1: High-level (strategic) pain points of the project (from ITSM/DevOps POV)
Lecture 2: Casual operational pain points (from ITSM/DevOps POV)
Chapter 13: DevOps checklists
Lecture 1: DevOps PM project check-up (part 1)
Lecture 2: DevOps PM project check-up (part 2)
Lecture 3: DevOps PM project check-up (part 3)
Lecture 4: DevOps culture/process checklist (part 1)
Instructors
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Ihar Presniakou. Senior PM, Google PM certified, PSM-II, PSM-I, PSK-I
Managing DevOps engineers/ ITSM teams
Rating Distribution
- 1 stars: 0 votes
- 2 stars: 0 votes
- 3 stars: 2 votes
- 4 stars: 1 votes
- 5 stars: 19 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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