Difficult Conversation Foundation

Difficult Conversation Foundation, available at $19.99, has an average rating of 4.33, with 46 lectures, based on 3 reviews, and has 3 subscribers.

You will learn about How to control your emotions during a difficult conversation A psychologist guide to difficult conversation How to have difficult conversation at work Mastering difficult conversation How to have difficult conversation with your supervisor How to have difficult conversation Tips for making difficult conversation productive The three Cs of effective conversation This course is ideal for individuals who are Managers, Supervisors employees, students, businessmen consultants, parents, governments, customers, public etc. It is particularly useful for Managers, Supervisors employees, students, businessmen consultants, parents, governments, customers, public etc.

Enroll now: Difficult Conversation Foundation

Summary

Title: Difficult Conversation Foundation

Price: $19.99

Average Rating: 4.33

Number of Lectures: 46

Number of Published Lectures: 46

Number of Curriculum Items: 46

Number of Published Curriculum Objects: 46

Original Price: $74.99

Quality Status: approved

Status: Live

What You Will Learn

How to control your emotions during a difficult conversation
A psychologist guide to difficult conversation
How to have difficult conversation at work
Mastering difficult conversation
How to have difficult conversation with your supervisor
How to have difficult conversation
Tips for making difficult conversation productive
The three Cs of effective conversation

Who Should Attend

Managers, Supervisors employees, students, businessmen consultants, parents, governments, customers, public etc.

Target Audiences

Managers, Supervisors employees, students, businessmen consultants, parents, governments, customers, public etc.

A difficult conversation is any conversation in which there are strong differences of opinion between two people and has the potential to become emotional. It is vital we need to understand that people enter into almost every conversation with certain pre-determined opinions and expectations. When these expectations are being challenged by others, us human nature often we reacts initially with emotion. We must understand that difficult conversations are sometimes characterized by fear, anger, frustration conflict, and other strong dividing not unifying emotions. Avoiding difficult conversations by any manager will likely cause even more problems than finding an effective way to hold the difficult conversation. In companies if difficult conversations is not than properly it can lead to employees quitting their jobs which can also affect the organization reputation and management or managerial competence.

It very important that sometimes difficult conversation should take place in a neutral location because it will help employee to feel less nervous. It is very important that one express his feelings and ideas during difficult conversation and be honest about how they feel. If you hold back your through feeling during difficult conversation it will come back to do more damage later on. In any difficult conversation, avoiding assuming that your opinion is the only one that matters. By asking questions frequently and listening are great ways to show that you are interested in what the other person is saying. There is no manager or individual that is expert in difficult conversation but continues practice is the key to success.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: What is difficult conversation

Lecture 3: What is conversation

Lecture 4: Tips for tackling conversations you do not want to have

Lecture 5: What makes a difficult conversation difficult

Lecture 6: Tips for making a difficult conversation productive

Lecture 7: The "what happened" conversation

Lecture 8: Handling difficult conversation guidance tips and best practices

Lecture 9: Difficult conversation steps for leaders

Lecture 10: The four types of difficult conversations

Chapter 2: How To Have A Difficult conversation

Lecture 1: Understand what it means

Lecture 2: Prepare your self

Lecture 3: Contact the parties and set a time

Lecture 4: Assess the situation

Lecture 5: Assume positive intent

Lecture 6: Listen actively

Lecture 7: Express your feelings and ideas

Lecture 8: Practice self-awareness

Lecture 9: Be mindful of your body language

Chapter 3: How To Control Your Emotions During A difficult Conversation

Lecture 1: Breathe

Lecture 2: Focus on your body

Lecture 3: Try saying a mantra

Lecture 4: Acknowledge and label your feelings

Lecture 5: Take a break

Chapter 4: Mastering Crucial Conversation

Lecture 1: Introduction

Lecture 2: Change your own motives

Lecture 3: Create a safe space

Lecture 4: Add your perspective

Lecture 5: Find the path to action

Chapter 5: A Psychologist Guide To Difficult Conversation

Lecture 1: Prepare physically

Lecture 2: The next step is clarifying each other's perspectives

Lecture 3: Do not become defensive or retaliate

Lecture 4: Think about the language use

Lecture 5: Be aware of your body language and facial expression

Chapter 6: How To Have difficult Conversation With Your Supervisor

Lecture 1: Preparation

Lecture 2: Initiation

Lecture 3: Discussion

Lecture 4: Conclusion

Chapter 7: How To Have Difficult Conversation At Work

Lecture 1: Be prepared

Lecture 2: Listen

Lecture 3: Try to understand the other persons perspective

Lecture 4: Be present

Lecture 5: Break up the conversation into stages

Chapter 8: The Three Cs Of Effective communication

Lecture 1: Strive for clarity

Lecture 2: Keep it concise

Lecture 3: Be consistent

Instructors

Eric Yeboah
MBA/ PGDip

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5 stars: 2 votes

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