Digital Human Leadership | Leading Talented Teams

Digital Human Leadership | Leading Talented Teams, available at $64.99, has an average rating of 4.1, with 67 lectures, 6 quizzes, based on 11 reviews, and has 55 subscribers.

You will learn about Become a better leader and manager Learn how to be an effective leader in a digital business Establish a principled leadership approach that delivers success for your team, your business, your customers and you Become the trusted coach and mentor your team needs Develop the inter and intra personal skills to be a better communicator and leader Master the technical skills that make you a better manager Build and articulate a vision that will inspire others to follow Develop the skills that will help you resolve disputes and negotiate better outcomes This course is ideal for individuals who are Aspiring, new and experienced managers It is particularly useful for Aspiring, new and experienced managers.

Enroll now: Digital Human Leadership | Leading Talented Teams

Summary

Title: Digital Human Leadership | Leading Talented Teams

Price: $64.99

Average Rating: 4.1

Number of Lectures: 67

Number of Quizzes: 6

Number of Published Lectures: 67

Number of Published Quizzes: 6

Number of Curriculum Items: 74

Number of Published Curriculum Objects: 74

Original Price: £69.99

Quality Status: approved

Status: Live

What You Will Learn

Become a better leader and manager
Learn how to be an effective leader in a digital business
Establish a principled leadership approach that delivers success for your team, your business, your customers and you
Become the trusted coach and mentor your team needs
Develop the inter and intra personal skills to be a better communicator and leader
Master the technical skills that make you a better manager
Build and articulate a vision that will inspire others to follow
Develop the skills that will help you resolve disputes and negotiate better outcomes

Who Should Attend

Aspiring, new and experienced managers

Target Audiences

Aspiring, new and experienced managers

Until recently, leadership mostly focused on notions of structure, control and process. The tools of leadership were about hierarchy, oversight, top-down communication and unilateral decision making. Today, digital business has revolutionised the way we work and leadership demands getting the most from teams of skills individuals through inclusive decision making, open communication, collaboration and a practical understanding of individual, team and human motivations.

Dale Roberts is an author and speaker on digital business leadership and customer success. He has lead professionals services and customer success teams in digital businesses for two decades and has advised major, global businesses including HSBC, Unilever, Nissan, Expedia, IBM, Tesco, Ikea and Nestle.

This course is based on his experience some of which has definitely been learned the hard way. The real-life experience has also been complimented by research and studies into human and organisational psychology and leans into work from Ed Deci and Richard Ryan on Self Determination Theory amongst others. The course will encourage you to re-examine what you assume about leadership, management and motivating a team of people towards a common goal.

This is the definitive course on leadership in digital businesses and teaches principled, human-centred leadership focused on the success of your team, your own personal growth and the best possible performance in support of your organisation.

And it will make you a kinder and more successful leader.

You will learn;

Be a Better Leader
Be a Better Manager
How to coach and mentor
Effective delegation
What really motivates people in the workplace
The right way to influence and persuade
The principles of modern leadership
How to have difficult conversations
Be a leader that people want to follow
The tools you need to be an effective manager
How to understand your customers and their needs
How to segment your portfolio of customers
How to manage your manager
How to balance the needs of your customer and your business

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: What you will learn

Lecture 3: Intended Audience

Lecture 4: No Bullet Point Guarantee

Chapter 2: Course Gateway

Lecture 1: Gateway Introduction

Lecture 2: Digital Business Leadership

Lecture 3: Your Lecturer

Lecture 4: Resilience over Repeatability One of the Five Principles

Chapter 3: Leadership

Lecture 1: Leadership Introduction

Lecture 2: Leadership and Management

Lecture 3: Leadership Styles

Lecture 4: Coaching

Lecture 5: Confidence Continuum

Lecture 6: Confidence Continuum Exercises

Chapter 4: Influence and Persuasion

Lecture 1: The Monday Morning Scenario

Lecture 2: Influence

Lecture 3: Persuasion

Lecture 4: Inclusive Decision Making

Lecture 5: Perspective Taking

Lecture 6: Establishing Interests and Needs

Lecture 7: Situational Clarity

Lecture 8: Persuasion and Problem Solving

Chapter 5: Leading Teams

Lecture 1: Introduction to Leading Teams

Lecture 2: What do Teams Want

Lecture 3: Leading with Autonomy

Lecture 4: Leading with Mastery

Lecture 5: Leading with Purpose and Vision

Lecture 6: Leading with Relatedness

Lecture 7: Leading a 1-1

Chapter 6: Managing a Business

Lecture 1: Introduction to Managing the Business

Lecture 2: Digital Subscription Business Metrics

Lecture 3: Leading and Lagging Measurement

Lecture 4: Customer Success Revenue Metrics

Lecture 5: Customer Success Retention Metrics

Lecture 6: Creating a Vision for an Evil Genius

Lecture 7: Creating a Business Vision

Lecture 8: Making the Vision Actionable

Chapter 7: The OR(A)EO Customer Framework

Lecture 1: Introduction to OR(A)EO

Lecture 2: The OR(A)EO Tour

Lecture 3: Outcome Perspective Introduction

Lecture 4: Value Drivers

Lecture 5: Service Outcomes

Lecture 6: Connecting Outcomes

Lecture 7: Outcome Quality

Lecture 8: Relationship Perspective Intro

Lecture 9: Relationship Mapping

Lecture 10: Adoption Perspective Introduction

Lecture 11: Adoption Assessment Introduction

Lecture 12: Adoption Activity Assessment

Lecture 13: Adoption Feature Assessment

Lecture 14: Adoption Wrap-Up

Lecture 15: Expansion

Lecture 16: Expansion Process

Lecture 17: Organisation

Lecture 18: Proactive Customer Health Measurement

Lecture 19: Customer Health Traffic Lighting

Lecture 20: Customer Health Traffic Light Laws

Lecture 21: Customer Health Traffic Light Criteria

Chapter 8: Leading Customers

Lecture 1: Introduction to Leading Customers

Lecture 2: Managing Customer Experience

Lecture 3: Customer Satisfaction

Lecture 4: Net Promoter Score

Lecture 5: Customer Effort Score

Lecture 6: Segmentation

Lecture 7: Customer Communities

Chapter 9: Wrap-Up

Lecture 1: Wrap-Up

Lecture 2: Recommended Reading Materials

Instructors

Dale Roberts
Digital Business Leader and Author

Rating Distribution

1 stars: 0 votes
2 stars: 1 votes
3 stars: 2 votes
4 stars: 4 votes
5 stars: 4 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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