Effective Business Process Mapping

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: Introduction to business process mapping

Chapter 2: Principles Of Business Process Mapping

Lecture 1: Accuracy in documenting as -is process

Lecture 2: Keep things simple

Lecture 3: Use technology

Lecture 4: Use accepted metrics to test the process

Lecture 5: Create ownership

Lecture 6: Make processes customer – centric

Chapter 3: How To Make A Business Process Model

Lecture 1: Preparing to make the model

Lecture 2: Creating an as- is model

Lecture 3: Designing the to be model

Chapter 4: Steps To Successful Business Process Mapping

Lecture 1: Identify the process to be mapped

Lecture 2: Bring together ( The Right) project team

Lecture 3: Gather information

Lecture 4: Interview key figures

Lecture 5: Produce the baseline business process map

Lecture 6: Analyse and identify areas for improvement

Lecture 7: Monitoring improvements

Chapter 5: Process Mapping Techniques

Lecture 1: Individual staff or small group interviews

Lecture 2: Facilitated discovery workshop

Lecture 3: Analysis of existing documentation

Lecture 4: Direct work observation

Lecture 5: Business analysis design

Lecture 6: Import/ use existing process documentation

Chapter 6: How To Do Workflow Process Mapping

Lecture 1: Bring together a team

Lecture 2: Gather information and data

Lecture 3: Create the workflow process map

Chapter 7: Lean Process Mapping

Lecture 1: Introduction to lean process mapping

Lecture 2: Philosophy lean manufacturing

Lecture 3: Just In Time ( JIT)

Chapter 8: Signs Your Startup Need Process Mapping

Lecture 1: Inefficiencies are overpowering profit

Lecture 2: Difficulty in hosting the onboard experience

Lecture 3: Struggling to optimize your business processes

Chapter 9: Using Business Process Mapping To Create A Green Workplace

Lecture 1: Choosing the right team and sourcing information

Lecture 2: Talking to the right people

Lecture 3: Drafting your business process map

Lecture 4: Building a green workplace

Chapter 10: Common Process Mapping Mistakes And How To Avoid Them

Lecture 1: Poor process scoping

Lecture 2: Too much complexity / Lack of analysis

Lecture 3: Inconsistency / lack of maintenance

Lecture 4: Dependence on the wrong people / using ineffective tools

Chapter 11: Finance Process Mapping In Streamlining Business Operation

Lecture 1: The designing of a personalized financial system

Lecture 2: The identification of areas primed for automation and standardization

Lecture 3: Assisting the human resources department function

Chapter 12: Ways To Measure A Business Process

Lecture 1: Process effectiveness

Lecture 2: Process efficiency / supplier effectiveness

Lecture 3: Units – in – process / Product cost

Lecture 4: Resource productivity / process cycle time

Lecture 5: Process alignment / process compliance

Chapter 13: Four Steps To Cost Reduction Using Business Process Mapping

Lecture 1: Know your processes

Lecture 2: Map your processes

Lecture 3: Analyse your processes

Lecture 4: Identify your expenses

Chapter 14: Apply Process Mapping To A Hospitality Business

Lecture 1: Enhance customer experience

Lecture 2: Expanding the business

Lecture 3: Providing fresh innovation