eGain Knowledge Academy | Knowledge Insights & Best Practice
eGain Knowledge Academy | Knowledge Insights & Best Practice, available at $19.99, has an average rating of 4.5, with 55 lectures, 9 quizzes, based on 19 reviews, and has 76 subscribers.
You will learn about Prioritize knowledge opportunities, integrate knowledge systems effectively, and build a strong foundation for future projects. Enhance qualification skills, understand economic considerations, and promote effective collaboration among stakeholders. Develop user-centric design expertise, avoid design pitfalls, master testing and measurement, and embrace continuous improvement. Develop a holistic approach to change management, engage users, and ensure long-term success. Develop a user-centric mindset, master transparent communication, and identify change champions. Strengthen collaboration skills, understand business objectives, and mitigate risks. Enhance collaboration skills, navigate varying objectives, and ensure project success. Develop effective adoption strategies, understand project stages, and prioritize user engagement. This course is ideal for individuals who are This course is for all levels, from beginners to seasoned professionals who have an interest in knowledge management. It is particularly useful for This course is for all levels, from beginners to seasoned professionals who have an interest in knowledge management.
Enroll now: eGain Knowledge Academy | Knowledge Insights & Best Practice
Summary
Title: eGain Knowledge Academy | Knowledge Insights & Best Practice
Price: $19.99
Average Rating: 4.5
Number of Lectures: 55
Number of Quizzes: 9
Number of Published Lectures: 55
Number of Published Quizzes: 9
Number of Curriculum Items: 64
Number of Published Curriculum Objects: 64
Original Price: $19.99
Quality Status: approved
Status: Live
What You Will Learn
- Prioritize knowledge opportunities, integrate knowledge systems effectively, and build a strong foundation for future projects.
- Enhance qualification skills, understand economic considerations, and promote effective collaboration among stakeholders.
- Develop user-centric design expertise, avoid design pitfalls, master testing and measurement, and embrace continuous improvement.
- Develop a holistic approach to change management, engage users, and ensure long-term success.
- Develop a user-centric mindset, master transparent communication, and identify change champions.
- Strengthen collaboration skills, understand business objectives, and mitigate risks.
- Enhance collaboration skills, navigate varying objectives, and ensure project success.
- Develop effective adoption strategies, understand project stages, and prioritize user engagement.
Who Should Attend
- This course is for all levels, from beginners to seasoned professionals who have an interest in knowledge management.
Target Audiences
- This course is for all levels, from beginners to seasoned professionals who have an interest in knowledge management.
The Knowledge Academy is the first-of-its-kind to create a global community of modern knowledge management practitioners. Our Knowledge Insights & Best Practices course is your key to mastering the art of Knowledge Management. Based on hundreds of successful projects over more than 20 years, this course offers a series of lessons each addressing crucial aspects of Knowledge Management that are essential for success.
After completing this course you’ll be equipped with the most up to date approaches to creating, maintaining, and improving your knowledge content and repositories. Learn what opportunities there are to using knowledge, how to design it, how to engage with users and project teams, how to further improve upon it as your knowledge base grows, and more!
Key topics of this course include:
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Knowledge Opportunities
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Qualification
-
Design
-
Stakeholder Groups
-
Working with Users
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Working with the Business
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Working with the Project Team
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Adoption
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Generative AI
The approximate length of this course is 6 hours.
The eGain Knowledge Academy is dedicated to helping KM practitioners, experts, and newcomers alike to learn and get certified on knowledge management best practices, share knowledge fundamentals, professional heuristics, and industry expert advice. Our goal is to foster a community that learns, dreams, and builds the next generation of knowledge management together.
Sign up today! Scientia Potentia Est!
Course Curriculum
Chapter 1: Introduction
Lecture 1: Introduction
Chapter 2: Knowledge Opportunities
Lecture 1: Knowledge Opportunities
Lecture 2: Introduction to knowledge opportunities
Lecture 3: Finding the best opportunities & integration
Lecture 4: Different types of knowledge
Lecture 5: Adoption
Lecture 6: Conclusion
Chapter 3: Qualification
Lecture 1: Qualification
Lecture 2: Qualification through the lifecycle
Lecture 3: Concept and vision
Lecture 4: Technical fit and staff
Lecture 5: Experts, approval, and usage
Lecture 6: Maintenance & managing risk
Lecture 7: Conclusion
Chapter 4: Design
Lecture 1: Design
Lecture 2: Why is design important in knowledge management?
Lecture 3: Evolution and adoption
Lecture 4: Things to think about when designing UX/UI
Lecture 5: Best practices
Lecture 6: Conclusion
Chapter 5: Stakeholder Groups
Lecture 1: Stakeholder Groups
Lecture 2: Key stakeholder groups
Lecture 3: The project team
Lecture 4: Conclusion
Chapter 6: Working with Users
Lecture 1: Working with Users
Lecture 2: Understanding the user
Lecture 3: Engaging with the users
Lecture 4: Managing change
Lecture 5: Conclusion
Chapter 7: Working with the Business
Lecture 1: Working with the Business
Lecture 2: Who is the business?
Lecture 3: Sponsorship
Lecture 4: Support & pitfalls
Lecture 5: Conclusion
Chapter 8: Working with the Project Team
Lecture 1: Working with the Project Team
Lecture 2: Your relationship with the project team
Lecture 3: Skillsets and methadology
Lecture 4: Success criteria
Lecture 5: Conclusion
Chapter 9: Knowledge Adoption
Lecture 1: Knowledge Adoption
Lecture 2: Introduction to knowledge adoption
Lecture 3: Strategy
Lecture 4: Planning
Lecture 5: Communication
Lecture 6: Conclusion
Chapter 10: Generative AI
Lecture 1: Generative AI
Lecture 2: The best use cases for generative AI in customer service
Lecture 3: Current use cases for generative AI
Lecture 4: Generative AI for new projects
Lecture 5: Generative AI for developing projects
Lecture 6: Generative AI for established projects
Lecture 7: Summary & challenges
Lecture 8: Key takeaways & predictions
Lecture 9: Conclusion
Chapter 11: Conclusion
Lecture 1: More insight at eGain Knowledge Academy
Instructors
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John Wise
Learning Experience Designer -
Ian Jones
Knowledge Management Professional -
Linda Yeardley
Knowledge Management Evangelist
Rating Distribution
- 1 stars: 0 votes
- 2 stars: 0 votes
- 3 stars: 2 votes
- 4 stars: 8 votes
- 5 stars: 9 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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