Essential Soft Skills for the Technical Professional Part 1

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction to the 3-Part Course Series

Lecture 2: Introduction to Part 1 – Communication and Connection

Chapter 2: Communication for Connection

Lecture 1: Introduction

Lecture 2: What is Communication for Connection?

Lecture 3: The 5 C's of Communication

Lecture 4: Myth Busting and Connecting with Senior Leaders

Lecture 5: Self Application

Lecture 6: Next Steps and Conclusion

Chapter 3: How to Make Requests

Lecture 1: Introduction

Lecture 2: Why is it important to make requests?

Lecture 3: Case Studies of Effective Requests

Lecture 4: Why Do You Resist Making Requests?

Lecture 5: Framework – Know what you want and make a clear request

Lecture 6: Framework – Appreciate and Acknowledge

Lecture 7: Framework – Be with any outcome

Lecture 8: Conclusion

Chapter 4: Challenging Conversations and Conflict Management

Lecture 1: Introduction

Lecture 2: #1 – Everyone is Right or No One is Right

Lecture 3: #2 – Getting It

Lecture 4: #3 – What is Your Bigger Commitment?

Lecture 5: Checklist and Conclusion

Chapter 5: Negotiation

Lecture 1: Introduction to Dispute Avoidance and Negotiation

Lecture 2: Dispute Avoidance

Lecture 3: Key Points in Negotiation

Lecture 4: Negotiation Techniques – Preparation, Emotion

Lecture 5: Negotiation Techniques – Connection, Aggression, Teamwork

Lecture 6: Negotiation – What Works for Me

Lecture 7: Conclusion and Key Takeaways

Chapter 6: Emotional Intelligence

Lecture 1: Introduction – What is Emotional Intelligence

Lecture 2: Four Main Components

Lecture 3: Self Awareness and Self Management

Lecture 4: Social Awareness and Relationship Management

Lecture 5: Benefits of Emotional Intelligence

Lecture 6: How to Increase Emotional Intelligence, Examples and Conclusion

Chapter 7: Communication for Diversity, Equity and Inclusion (DEI)

Lecture 1: Introduction to Diversity, Equity and Inclusion

Lecture 2: Diversity

Lecture 3: Equity

Lecture 4: Inclusion

Lecture 5: Importance of Diversity, Equity and Inclusion

Lecture 6: Tools for Communication and Expanding Diversity, Equity and Inclusion

Lecture 7: Reflection and Practice

Lecture 8: Putting it All Together and Conclusion

Chapter 8: Public Speaking and Body Language

Lecture 1: Introduction and Purpose of Public Speaking Engagements

Lecture 2: Preparation – Do Your Homework

Lecture 3: Preparation – The Details

Lecture 4: Preparation – Practice

Lecture 5: Delivery

Lecture 6: Body Language Introduction and Your Eyes

Lecture 7: Body Language – Arms

Lecture 8: Body Language – Hands

Lecture 9: Body Language – Solution, Reading Your Audience. Public Speaking Conclusion.

Chapter 9: Conclusion to Part 1 – Communication and Connection

Lecture 1: Conclusion to Part 1 – Communication and Connection