Excellence in Customer Service

Excellence in Customer Service, available at $29.99, has an average rating of 4.45, with 18 lectures, based on 109 reviews, and has 375 subscribers.

You will learn about How to speak to customers and clients Listening Skills Telephone Skills How to make a good first impression How to give excellent customer service This course is ideal for individuals who are brand managers or customer service executives or front desk staff or client service executives or customer support executives or account managers or Sales Managers or Project Managers or Team Leads or Entrepreneurs It is particularly useful for brand managers or customer service executives or front desk staff or client service executives or customer support executives or account managers or Sales Managers or Project Managers or Team Leads or Entrepreneurs.

Enroll now: Excellence in Customer Service

Summary

Title: Excellence in Customer Service

Price: $29.99

Average Rating: 4.45

Number of Lectures: 18

Number of Published Lectures: 18

Number of Curriculum Items: 18

Number of Published Curriculum Objects: 18

Original Price: $24.99

Quality Status: approved

Status: Live

What You Will Learn

How to speak to customers and clients
Listening Skills
Telephone Skills
How to make a good first impression
How to give excellent customer service

Who Should Attend

brand managers
customer service executives
front desk staff
client service executives
customer support executives
account managers
Sales Managers
Project Managers
Team Leads
Entrepreneurs

Target Audiences

brand managers
customer service executives
front desk staff
client service executives
customer support executives
account managers
Sales Managers
Project Managers
Team Leads
Entrepreneurs

Customer service is a company’s opportunity to connect with customers, solve problems, and show they care. And when customer service is executed well, it can resonate with customers for years to come.

That’s why training customer service training is just as important (if not more) as any other. Service experiences are what stick with your customers and inspire reviews and word-of-mouth advertising.

In this course, you will learn:

The basics needs of a customer and how to fulfill them
The Golden Rules of Handling Customer Complaints
How to deal with different kinds of customers
How to make a good first impression and put a smile on your customer/client’s face
Listening and Telephone Skills and lots more

Course Curriculum

Chapter 1: Introduction to Customer Service

Lecture 1: Introduction

Lecture 2: What is Customer Service

Lecture 3: Three Elements of Customer Service

Lecture 4: What Constitutes Excellence in Customer Service?

Lecture 5: 5 Basic Needs of a Customer

Lecture 6: How to Make a good first impression

Lecture 7: How to Communicate with the right Language

Chapter 2: Dealing with different kinds of difficult customers

Lecture 1: Dealing with a talkactive customer

Lecture 2: Dealing with Difficult Customers

Lecture 3: Dealing with an angry customer

Lecture 4: Dealing with the I know it all customer

Lecture 5: Dealing with the Indecive Customer

Chapter 3: Handling Customer Complaints

Lecture 1: Handling Customer Complaints

Lecture 2: 5 Golden rules of handling customer complaints

Chapter 4: Telephone and Listening Skills

Lecture 1: Listening Skills

Lecture 2: Conversation Skills intro

Lecture 3: Telephone Skills

Lecture 4: Outro

Instructors

Peace Itimi
Digital Marketing Professional & Trainer

Rating Distribution

1 stars: 2 votes
2 stars: 4 votes
3 stars: 25 votes
4 stars: 36 votes
5 stars: 42 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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