Executive Office Assistant and Secretary Skills

Executive Office Assistant and Secretary Skills, available at $44.99, has an average rating of 4.67, with 110 lectures, based on 6 reviews, and has 1003 subscribers.

You will learn about You will learn the roles and responsibilities of an administrative assistant and the significance of the administrative assistant apprenticeship program. You will explore the understanding of workstations, tips on utilizing dictation and transcription, characteristics of offices, and office management. You will gain a thorough understanding of modern office equipment, details of computer input and output devices, and how to use a copy machine. You will assess the importance of administrative assistants, the basics of office filing systems, and the process of organizing computer files. Learn about personal assistants' roles, the importance of interpersonal skills, and how to build a positive working relationship between bosses and assistants. You will gain an understanding of how administrative assistants maintain email communication. Learn conflict management strategies with employers, tips for handling workplace conflicts, and the benefits of maintaining to-do lists and action plans. Learn the importance of diary management, note-taking techniques, types of corporate meetings, and the significance of meeting minutes. Learn to make effective travel arrangements, book hotels efficiently, and understand the essentials for planning international travel. You will find out how to choose the right company to deliver parcels, how the Royal Mail will operate, and what the format will be. You will examine seven key steps of presenting, how to control the audience during the presentation, and tips and techniques on how to write business emails. You’ll understand about using email for business communications, setting up your email account, types of email communication, and its advantages. Learn the importance of telephone etiquette, the key elements of proper phone manners, and how to speak professionally on calls. Engage with supplemental materials, course notes, and quizzes to measure and enhance your learning in Executive Office Assistant and Secretary Skills. Use the Executive Office Assistant and Secretary Skills course audiobook in each unit's resource section to enhance your understanding and learning experience. You will receive tutor support & communicate with the tutor through the inbox. You will obtain a certificate of completion in Executive Office Assistant and Secretary Skills. This course is ideal for individuals who are Executive Assistants or Personal Assistants or Administrative Assistants or Secretaries or Virtual Personal Assistants or Office Administrators or Office Managers or Executive/Private Secretaries or Anyone who wants to become certified for executive assistant work or A personal secretary who is looking for a promotion It is particularly useful for Executive Assistants or Personal Assistants or Administrative Assistants or Secretaries or Virtual Personal Assistants or Office Administrators or Office Managers or Executive/Private Secretaries or Anyone who wants to become certified for executive assistant work or A personal secretary who is looking for a promotion.

Enroll now: Executive Office Assistant and Secretary Skills

Summary

Title: Executive Office Assistant and Secretary Skills

Price: $44.99

Average Rating: 4.67

Number of Lectures: 110

Number of Published Lectures: 110

Number of Curriculum Items: 110

Number of Published Curriculum Objects: 110

Original Price: $139.99

Quality Status: approved

Status: Live

What You Will Learn

You will learn the roles and responsibilities of an administrative assistant and the significance of the administrative assistant apprenticeship program.
You will explore the understanding of workstations, tips on utilizing dictation and transcription, characteristics of offices, and office management.
You will gain a thorough understanding of modern office equipment, details of computer input and output devices, and how to use a copy machine.
You will assess the importance of administrative assistants, the basics of office filing systems, and the process of organizing computer files.
Learn about personal assistants' roles, the importance of interpersonal skills, and how to build a positive working relationship between bosses and assistants.
You will gain an understanding of how administrative assistants maintain email communication.
Learn conflict management strategies with employers, tips for handling workplace conflicts, and the benefits of maintaining to-do lists and action plans.
Learn the importance of diary management, note-taking techniques, types of corporate meetings, and the significance of meeting minutes.
Learn to make effective travel arrangements, book hotels efficiently, and understand the essentials for planning international travel.
You will find out how to choose the right company to deliver parcels, how the Royal Mail will operate, and what the format will be.
You will examine seven key steps of presenting, how to control the audience during the presentation, and tips and techniques on how to write business emails.
You’ll understand about using email for business communications, setting up your email account, types of email communication, and its advantages.
Learn the importance of telephone etiquette, the key elements of proper phone manners, and how to speak professionally on calls.
Engage with supplemental materials, course notes, and quizzes to measure and enhance your learning in Executive Office Assistant and Secretary Skills.
Use the Executive Office Assistant and Secretary Skills course audiobook in each unit's resource section to enhance your understanding and learning experience.
You will receive tutor support & communicate with the tutor through the inbox.
You will obtain a certificate of completion in Executive Office Assistant and Secretary Skills.

Who Should Attend

Executive Assistants
Personal Assistants
Administrative Assistants
Secretaries
Virtual Personal Assistants
Office Administrators
Office Managers
Executive/Private Secretaries
Anyone who wants to become certified for executive assistant work
A personal secretary who is looking for a promotion

Target Audiences

Executive Assistants
Personal Assistants
Administrative Assistants
Secretaries
Virtual Personal Assistants
Office Administrators
Office Managers
Executive/Private Secretaries
Anyone who wants to become certified for executive assistant work
A personal secretary who is looking for a promotion

Transform your career trajectory and become an indispensable asset in the corporate environment with our Executive Office Assistant and Secretary Skills course. It is designed to provide you with the tools and expertise you need to excel on the executive support team.

Administrative assistants ensure that everything in the office runs smoothly. An administrative assistant or an office assistant needs to possess excellent organizational and administrative skills. Take the first steps on your administrative assistant career path with an introduction to the role. A successful office assistant needs to understand the essential qualities, skills, and responsibilities. Through apprenticeship programs, these skills can be sharpened.

This course will teach you about the importance of an organized workstation and daily routines to develop your skills critical in today’s workplace. The course discusses the four elements of office management and emphasizes the importance of effective office supervision in managing activities effectively as a manager or supervisor. In addition to ensuring the accuracy and accessibility of records, our course teaches you about administrative responsibilities, filing systems, and digital organization.

We will cover the responsibility of being a virtual personal assistant, you’ll be able to utilize telephones, fax machines, computers, and other office equipment and technology that is essential in today’s workplace.

The most important part of the course is that it will teach you how to develop exceptional interpersonal skills as well as how to manage your relationships effectively, solve problems efficiently, and manage tasks effectively.

Furthermore, the role of a PA or personal assistant isalso discussed, which involves time management, diary management, and note-taking techniques to avoid procrastination, use time efficiently, and manage diaries. The course provides you with a wide range of practical skills for running an office smoothly, including meeting arrangements, travel planning, mail delivery, and shipping.

Last but not least, this course demonstrates how an office assistant works for top executives, providing them with the latest information on time so that they can make decisions. The administrative assistant course will provide you with knowledge, skills, and attitudes that will enhance your career and increase your productivity.

We deeply encourage you to enroll in our “Executive Office Assistant and Secretary Skills” course, which assures you to be a life-changing educational opportunity. Enroll now to develop into a competent and adaptable office assistant!

This course includes the following Sections:

Introduction to Administrative Assistant:During this section, you’ll learn about administrative assistants, their skills, and the qualities they should possess while working, as well as their responsibilities and apprenticeship program.
Workstation and Daily Routine:This section provides information on the importance of workstations and supplies in the workplace, how to use dictation and transcription, and how to keep client information confidential.
Office Management and Supervision:You will understand the definition, importance, and four elements of office management, and how managers and supervisors manage all the activities.
Office Equipment in an Organization:In this section, you will learn key office equipment such as telephones, fax machines, office computers, input and output devices, and copy machines.
Keeping Accurate Records:Throughout this section, you will learn about administrative assistants’ responsibilities, necessary checklists, filing systems in offices, and how to organize files on computers.
Developing Interpersonal Skills:This section covers interpersonal communication and skills, as well as the skills of an excellent personal assistant. A receptionist in an office can also benefit from this section, as they will gain receptionist skills.
Relationship Management:In this section, you will learn how to build a productive working relationship with your boss and assistants, as well as how to create a positive image and impression.
Communication Skills of Administrative Assistant:In this section, we discuss body language skills and how to maintain different methods of communication, as well as what skills administrative assistants should possess.
Dealing with People and Managing Conflicts:The section explains how to communicate effectively with employers, problem-solving techniques, how to assertively say “no” in communication, and strategies for dealing with conflicts.
Task Management Tips:This section will teach you the importance of task management, seven major duties a manager should perform, and techniques to manage your tasks better.
Time Management Techniques:In this section, you will learn the importance of time management, how to avoid procrastination in the workplace, and how to efficiently use your time.
Diary Management & Note Taking:This section will discuss the different types of diary management, the purpose of updating the diary, and how to manage a diary to keep notes.
Meeting Arrangement:This section explains how meetings are structured, the different types of corporate meetings, the importance of meeting minutes, and how they are conducted.
Travel Arrangements:In this section, you’ll learn how to ensure a smooth journey, from booking hotels to reserving transportation, and practical skills to make your traveling experiences more enjoyable.
Mail Services and Shipping:In this section, you will learn how to select the correct delivery service for mail service as well as how to receive and send mail in the UK.
Presentation Skills:The purpose of this section is to help you understand the principles of preparing a presentation, the seven basic steps of the presentation, and how to develop attention-grabbing skills.
Business Writing Skills:During this section, you will learn how to plan before writing, some tips on how to improve your writing skills, and how to write an effective business email.
Email Management:Here you will learn how to manage your emails effectively, create an internet email account, use email programs, and follow proper email protocols.
Email Communication:Throughout this section, you will learn about different ways of writing emails, the benefits of using email, and how to develop your communication skills.
Telephone Etiquette:The purpose of this section is to teach telephone etiquette skills, how to improve your telephone etiquette, and how to correct poor telephone etiquette.
Talking The Right Way On The Phone:In this section, you will learn how to convey the appropriate way to speak on the phone most effectively.
Voicemail Messages & Interoffice Calls:In this section, you will learn how to use voicemail messages, how to transfer calls, how to take messages, and how to end a conversation.

Course Curriculum

Chapter 1: Introduction to Administrative Assistant

Lecture 1: An Overview of the Role of an Administrative Assistant

Lecture 2: Skills and Qualities of Administrative Assistant

Lecture 3: Key Contributions of an Administrative Assistant to Organizational Success

Lecture 4: Apprenticeship Program for Administrative Assistant

Chapter 2: Workstation and Daily Routine

Lecture 1: The Importance of a Well-Organized Workstation

Lecture 2: How to Effectively Order Office Supplies for Your Organization

Lecture 3: Use of Dictation and Transcription

Lecture 4: Confidential Information

Chapter 3: Office Management and Supervision

Lecture 1: Definition of an Office

Lecture 2: Characteristics of an Office

Lecture 3: Requisites of an Ideal Office

Lecture 4: Importance of an Office

Lecture 5: What is Office Management

Lecture 6: Four Elements of Office Management

Chapter 4: Office Equipment in an Organization

Lecture 1: The Evolution of Telephones: From PBXs to VoIP

Lecture 2: Why Do Fax Machines Still Have a Place in Modern Offices?

Lecture 3: Office Computers: The Backbone of Business Productivity

Lecture 4: Computer Input and Output Devices

Lecture 5: Copy Machines

Chapter 5: Keeping Accurate Records

Lecture 1: Crucial Duty of Administrative Assistant in Record-Keeping and File Management

Lecture 2: Checklist Before Starting a File

Lecture 3: Basic Filing System in The Office

Lecture 4: Computer Files Organisation

Chapter 6: Developing Interpersonal Skills

Lecture 1: Interpersonal Communication and Skills

Lecture 2: Key Interpersonal Skills

Lecture 3: Interpersonal Skills Explained

Chapter 7: Relationship Management

Lecture 1: Relationship Building Between the Boss and the Assistant

Lecture 2: Crafting a Positive Image and Impression

Lecture 3: Positive Attitude to Remove Stress

Lecture 4: Professional Image for Effective Relationship

Lecture 5: Working Style in The Workplace

Chapter 8: Communication Skills of Administrative Assistant

Lecture 1: Body Language: The Art of Communicating Without Words

Lecture 2: Understanding Visual, Auditory, and Kinaesthetic Communication Styles

Lecture 3: Matching and Mirroring

Lecture 4: Email Communication Best Practices for Administrative Assistants

Lecture 5: Listening Skills

Chapter 9: Dealing with People and Managing Conflicts

Lecture 1: Problem-Solving Techniques in an Organization

Lecture 2: Assertiveness During Communication

Lecture 3: Learn to Say “No”

Lecture 4: Think Before Speaking

Lecture 5: How to Effectively Deal with Conflict as an Employer: Strategies for Success

Chapter 10: Task Management Tips

Lecture 1: What is Task Management

Lecture 2: Why Management is Important

Lecture 3: Seven Major Roles that a Manager Should Adopt

Lecture 4: Quinn’s Categories of Management Model

Lecture 5: Task Management Tips and Techniques

Chapter 11: Time Management Techniques

Lecture 1: Importance of Time Management

Lecture 2: Solving The Procrastination Problem

Lecture 3: Maintaining an Activity List

Lecture 4: Creating Action Plans

Lecture 5: Keeping a To-DO List

Lecture 6: Scheduling

Chapter 12: Diary Management & Note Taking

Lecture 1: The definition and importance of Diary Management

Lecture 2: The different types of diary management

Lecture 3: Note-taking

Lecture 4: Methods and techniques for note-taking

Chapter 13: Meeting Arrangement

Lecture 1: Meeting Anatomy

Lecture 2: Types of Corporate Meetings

Lecture 3: Scheduling Meetings and Some Problems

Lecture 4: Meeting Minutes

Chapter 14: Travel Arrangements

Lecture 1: Business Travel and Making Travel Arrangements

Lecture 2: Hotel Reservations

Lecture 3: Reservations of Transports

Lecture 4: International Travel

Chapter 15: Mail Services and Shipping

Lecture 1: What is Service Mail

Lecture 2: Choosing The Right Parcel Delivery Company

Lecture 3: What is Royal Mail?

Lecture 4: How to Format Royal Mail?

Lecture 5: Royal Mail in 21st Century

Lecture 6: Sending Mail and Parcel in The UK

Lecture 7: Sending Mail Internationally with The UK Postal Service

Lecture 8: Receiving Parcels from Overseas

Lecture 9: Business Mail for Companies

Chapter 16: Presentation Skills

Lecture 1: Presentations are About Communication

Lecture 2: Principles for Preparing Presentations

Lecture 3: Seven Basic Steps of Presentation

Lecture 4: Stages of Planning a Presentation

Lecture 5: Controlling The Audience During Presentation

Lecture 6: Looking After Yourself

Lecture 7: Answering Questions

Chapter 17: Business Writing Skills

Lecture 1: Planning and Writing Objectives

Lecture 2: Tips to Develop Effective Business Writing Style

Lecture 3: Business Memo

Instructors

Edutainment UK
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Frequently Asked Questions

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