Foundation Customer Experience Masterclass

Foundation Customer Experience Masterclass, available at $49.99, has an average rating of 4.65, with 9 lectures, 1 quizzes, based on 61 reviews, and has 241 subscribers.

You will learn about Understand what customer experience is Understand what employee experience is Understand the business eco-system and what all the parts are Understand where to start when you want to transform your customer or employee experience This course is ideal for individuals who are Novices starting a career as a Customer or Employee Experience practitioner It is particularly useful for Novices starting a career as a Customer or Employee Experience practitioner.

Enroll now: Foundation Customer Experience Masterclass

Summary

Title: Foundation Customer Experience Masterclass

Price: $49.99

Average Rating: 4.65

Number of Lectures: 9

Number of Quizzes: 1

Number of Published Lectures: 9

Number of Published Quizzes: 1

Number of Curriculum Items: 10

Number of Published Curriculum Objects: 10

Original Price: $27.99

Quality Status: approved

Status: Live

What You Will Learn

Understand what customer experience is
Understand what employee experience is
Understand the business eco-system and what all the parts are
Understand where to start when you want to transform your customer or employee experience

Who Should Attend

Novices starting a career as a Customer or Employee Experience practitioner

Target Audiences

Novices starting a career as a Customer or Employee Experience practitioner

This course is an introduction to understanding the customer and employee experience. It is simplistic but powerful in how it defines the concepts that are necessary to build a strong foundation in order to transform the customer and employee experience through service design methods.

After watching this masterclass, I want you to feel more confident and more courageous to take part in conversations about customer and employee experiences. I want you to have the foundational knowledge to know when and where to ask for help and which steps to take to get closer to activating a remarkable experience for your brand.

Help me to make the world a kinder, more understanding and a little simpler place by applying specific service design methods.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Chapter 2: Foundation of Customer Experience

Lecture 1: The Business EcoSystem

Lecture 2: Business a hundred years ago: What we have lost

Lecture 3: Deconstructing an experience

Lecture 4: The definition of customer experience

Lecture 5: The definition of employee experience

Lecture 6: Your experience essence

Lecture 7: The steps to improving your customer or employee experience

Chapter 3: Conclusion

Lecture 1: Parting guidance

Instructors

Chantel Botha
Experience Strategist
Johan Botha
Photographer | Consumer Anhropologist | Facilitator | Cook
Mareli Smit
Experience Architect

Rating Distribution

1 stars: 0 votes
2 stars: 0 votes
3 stars: 5 votes
4 stars: 24 votes
5 stars: 32 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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