Freight Broker Customer Service

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: What is a freight broker

Lecture 3: What does a freight broker do

Lecture 4: Advantage of using a freight broker

Chapter 2: How Can Freight Broker Build Better Carrier Relationship

Lecture 1: Benefits of strong carriers relationship

Lecture 2: Build trust

Lecture 3: Stand out from the competition

Lecture 4: Be thankful

Lecture 5: Pay on time

Lecture 6: Communicate

Lecture 7: Do not shy away from technology

Chapter 3: Carrier Relationship Management Tips For Freight Broker

Lecture 1: Start small

Lecture 2: Collect information

Lecture 3: Make promise you can keep

Lecture 4: Grow your business with your carrier

Chapter 4: Three Tips For Brokers To Gain And Retain Customers

Lecture 1: High-velocity quotes

Lecture 2: Carriers network strength

Lecture 3: Managed technologies

Chapter 5: Customer Satisfaction Tips For Freight Agent

Lecture 1: Provide personalized attention

Lecture 2: Ask for feedback and implement changes

Lecture 3: Exceed expectation

Lecture 4: Consistency

Chapter 6: Freight Brokers Sales Tips For Prospecting Shipper Customer

Lecture 1: Introduction

Lecture 2: Know your prospect websites well

Lecture 3: Tap your inside knowledge of industry

Lecture 4: Build a referral pipeline

Lecture 5: Expect resistance by prepping responses

Lecture 6: Stay focused; do not give up

Lecture 7: Demonstrate the value of your company

Lecture 8: Emphasize the third-party nature and outside view of your brokerage

Chapter 7: Freight Brokerage Best Practices How To Qualify New Customers

Lecture 1: The problem with an all the freight approach

Lecture 2: How to qualify or disqualify freight customer

Lecture 3: Freight brokerage best practices

Chapter 8: Three Strategies To Build A Freight Broker Book Of Business

Lecture 1: Full service

Lecture 2: Lane- focused

Lecture 3: Industry -focused

Chapter 9: Digitization Of The Freight Brokerage Industry

Lecture 1: Introduction

Lecture 2: Cloud-based TMS

Lecture 3: Real-time transportation visibility platform

Lecture 4: Digital freight network; carrier capacity

Lecture 5: Business intelligence tools

Lecture 6: Digital freight broker benefits

Chapter 10: Ways Parade Helps Brokerage Gain A Competitive Advantage

Lecture 1: It can help broker improve relationships with carriers

Lecture 2: Parade makes carriers reuse

Lecture 3: It serves as a carriers CRM reducing reliance on tribal knowledge

Lecture 4: You can preplan loads with parade

Lecture 5: Key integration partners can help you transform your tech

Lecture 6: Parade help broker book more loads faster

Chapter 11: Ways Freight Broker Aid Shippers To Fulfill Customer Experience Promises

Lecture 1: Freight broker companies use technology to find capacity in times of market

Lecture 2: Brokerages are more likely to use data to track carrier performance

Lecture 3: Broker companies business depends on satisfied happy end-user

Lecture 4: Broker experience and radical visibility provide the ultimate peace of mind

Chapter 12: Essential Logistics KPIs And Metric You Need To Track

Lecture 1: Introduction

Lecture 2: Order management KPIs

Lecture 3: Supply KPIs

Lecture 4: Inventory KPIs

Lecture 5: Distribution KPIs

Lecture 6: Transport management KPIs

Chapter 13: Things Freight Brokers Can Do Attracts Customers

Lecture 1: Introduction

Lecture 2: Proper licensing

Lecture 3: Multiple modes

Lecture 4: Stay in touch with drivers

Lecture 5: How long you have being in business matter

Lecture 6: Join professional association