Front Desk (Office) Safety & Security from A to Z
Front Desk (Office) Safety & Security from A to Z, available at $34.99, has an average rating of 4.4, with 50 lectures, based on 41 reviews, and has 118 subscribers.
You will learn about Understand that we are not "sitting ducks" in these positions, but we actually have control over many aspects of violence in these spaces. This course is ideal for individuals who are Persons who work in an office, front desk, reception area, lobby, help desk or who supervise these areas. It is particularly useful for Persons who work in an office, front desk, reception area, lobby, help desk or who supervise these areas.
Enroll now: Front Desk (Office) Safety & Security from A to Z
Summary
Title: Front Desk (Office) Safety & Security from A to Z
Price: $34.99
Average Rating: 4.4
Number of Lectures: 50
Number of Published Lectures: 50
Number of Curriculum Items: 50
Number of Published Curriculum Objects: 50
Original Price: $119.99
Quality Status: approved
Status: Live
What You Will Learn
- Understand that we are not "sitting ducks" in these positions, but we actually have control over many aspects of violence in these spaces.
Who Should Attend
- Persons who work in an office, front desk, reception area, lobby, help desk or who supervise these areas.
Target Audiences
- Persons who work in an office, front desk, reception area, lobby, help desk or who supervise these areas.
This 8 hour course provides you with skills to prevent, protect, evaluate and recover when an emergency or violent event happens around you in the front desk and office environment. We also focus on being mentally prepared for modern day safety and security related events that affect us, our businesses, corporations, agencies, our coworkers and our communities. We will talk about communication skills and how successful preparation and practice for your mind will help you survive and in some cases prevent an incident or help you to recognize the time to remove yourself from the incident, before it escalates further.
Course Curriculum
Chapter 1: Introduction
Lecture 1: Introduction
Lecture 2: FBI Study of Violence
Lecture 3: FEMA Guidelines for Our Discussion
Lecture 4: Focused Responsibilities and Instructor Information
Lecture 5: Kenya Mall Shooting Example of Pre-Planning for Success
Chapter 2: Front Desk Violence and Warning Signs
Lecture 1: Preparing Ahead of Time and Likelihood of Events
Lecture 2: Current Trends in Violence
Lecture 3: Workplace Violence Categories and Risk Factors
Lecture 4: Side Note: Alert Buttons for the Front Desk or Office
Chapter 3: Evaluating What You See and Hear
Lecture 1: Evaluating What You See and Hear
Lecture 2: Side Note: I'm Safe APP
Chapter 4: Dealing with Difficult People
Lecture 1: Difficult People the Basics
Lecture 2: Lets Start with You
Lecture 3: The Dynamic of Authority
Lecture 4: Your Biases and Your Assertive Responses
Chapter 5: Deflecting Conflict
Lecture 1: Arguing vs Deflecting
Lecture 2: Where You Give Bad News
Chapter 6: Planning Ahead for Emergencies
Lecture 1: Phone Numbers and Planning Ahead
Lecture 2: Know Your Surroundings
Lecture 3: Medical Emergencies
Lecture 4: Fire Alarms and Fires
Lecture 5: Earthquakes
Lecture 6: Tornadoes
Lecture 7: Lock Downs
Lecture 8: Suspicious Person
Lecture 9: Threats of Violence
Lecture 10: Bomb Threats
Lecture 11: Evacuations
Lecture 12: Work Space and Desk Space
Lecture 13: Code Words for Assistance
Lecture 14: Intercoms and Panic Buttons
Chapter 7: Pre-Planning and Training Exercise
Lecture 1: Discussion: Pre-Planning Training Exercise
Chapter 8: Course Bonus: Active Listening (Making Points with Difficult/Dangerous People)
Lecture 1: Bonus: Active Listening Section 1
Lecture 2: Bonus: Active Listening Section 2
Chapter 9: Dealing with Mentally Ill Persons
Lecture 1: Dealing with Mentally Ill Persons
Chapter 10: Calling for Help – Calling 911
Lecture 1: Calling 911
Chapter 11: Course Bonus: Reading Body Language (Of an attacker)
Lecture 1: Bonus: Body Language Part 1
Lecture 2: Bonus: Body Language Part 2
Chapter 12: The Active Shooter and Violent Incidents
Lecture 1: Hostile Intruder and Active Shooter
Lecture 2: The Run Option for Survival
Lecture 3: Side Note: Window Punches for Breaking Windows to Escape
Lecture 4: Side Note: Escape Ladders
Lecture 5: The Hide Option for Survival
Lecture 6: The Fight Option for Survival
Lecture 7: The OODA Loop and Fighting Back
Lecture 8: When Law Enforcement Arrives
Lecture 9: How to Run From an Active Shooter
Lecture 10: So Many Ways To Survive
Lecture 11: If Confronted By a Violent Person
Lecture 12: Closing Comments and Thank You for Training With Us
Instructors
-
Captain Joe Puckett
Human Behavior Analyst and Safety Expert
Rating Distribution
- 1 stars: 0 votes
- 2 stars: 1 votes
- 3 stars: 5 votes
- 4 stars: 12 votes
- 5 stars: 23 votes
Frequently Asked Questions
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Can I take my courses with me wherever I go?
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