Fundamentals of Customer Success in 8 Quick Lectures

Fundamentals of Customer Success in 8 Quick Lectures, available at $44.99, has an average rating of 4.5, with 8 lectures, 4 quizzes, based on 1 reviews, and has 1 subscribers.

You will learn about Understanding responsibilities of Customer Success KPIs Customer Success for an Organization Qualities and Responsibilties of a Customer Success Manager Customer Success Strategies needed to succeed in the role This course is ideal for individuals who are Beginners from a business development or a sales background who would like to know more about Customer Success and transition to this role. This is also for any fresh college graduates who are curious about this career path. It is particularly useful for Beginners from a business development or a sales background who would like to know more about Customer Success and transition to this role. This is also for any fresh college graduates who are curious about this career path.

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Summary

Title: Fundamentals of Customer Success in 8 Quick Lectures

Price: $44.99

Average Rating: 4.5

Number of Lectures: 8

Number of Quizzes: 4

Number of Published Lectures: 8

Number of Published Quizzes: 4

Number of Curriculum Items: 12

Number of Published Curriculum Objects: 12

Original Price: $54.99

Quality Status: approved

Status: Live

What You Will Learn

Understanding responsibilities of Customer Success
KPIs Customer Success for an Organization
Qualities and Responsibilties of a Customer Success Manager
Customer Success Strategies needed to succeed in the role

Who Should Attend

Beginners from a business development or a sales background who would like to know more about Customer Success and transition to this role. This is also for any fresh college graduates who are curious about this career path.

Target Audiences

Beginners from a business development or a sales background who would like to know more about Customer Success and transition to this role. This is also for any fresh college graduates who are curious about this career path.

Welcome to Fundamentals of Customer Success, an introductory course designed for anyone interested in building successful customer relationships and improving client retention. In this course, you will learn the foundational principles of customer success, from understanding customer needs to implementing strategies that reduce churn and foster loyalty.

We will cover essential topics such as four pillars of customer success, key performance metrics, and effective communication techniques. You’ll discover how to leverage customer feedback, measure customer satisfaction, and create value-driven experiences that lead to long-term business growth.

By the end of this course, you will have a solid understanding of the customer success framework, including how to:

Build strong customer relationships and trust
Identify and track key customer success metrics
Implement retention strategies to minimize churn
Communicate effectively to resolve issues and meet customer needs

This course is perfect for beginners and those transitioning into customer success roles. Whether you’re part of a customer support team, account management, or a startup looking to create a customer success function, this course will provide the knowledge and tools you need to thrive.

Join us to start your journey in customer success and learn how to create a positive impact on your customers and your business.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Chapter 2: KPIs and Customer Success Scores

Lecture 1: KPIs and Customer Success Scores

Chapter 3: Customer Success Key Responsibilities

Lecture 1: Customer Success Responsibilities

Chapter 4: Customer Success Strategies

Lecture 1: Collaboration with the Customers

Lecture 2: Collaboration With your Internal team

Lecture 3: The co-relation between Project Management and Customer Success

Lecture 4: Tips and Recommendations from a Customer Success Manager

Chapter 5: An Overview into our Upcoming Part 2 of Fundamentals of Customer Success

Lecture 1: Sneak Peak into Fundamentals of Customer Success Part 2

Instructors

Priya Verma
Mastering Customer Success and Sales with an Industry Expert

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Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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