Get Amazing Results from Your Conversations at Work
Get Amazing Results from Your Conversations at Work, available at $199.99, has an average rating of 4.5, with 32 lectures, based on 2110 reviews, and has 6472 subscribers.
You will learn about Build mutually trusting relationships with colleagues, clients, managers and others Identify ways to make yourself more approachable to others Become an exceptional listener Make small talk that builds rapport Deliver an engaging elevator pitch Use helpful language to manage interpersonal conflicts Tackle tricky conversations head-on, rather than avoiding them Identify and address micro-aggressions if and when they arise Lead productive feedback conversations up, down, and across the organization Accept constructive feedback with less defensiveness Talk about mental health challenges at work Say no effectively with less guilt Deal with personal topics that may arise at work This course is ideal for individuals who are Professionals who want to improve their communication and conversation skills or Professionals who want to master small talk and elevator pitches or Professionals who want to become better listeners or Professionals who give and receive feedback — and who want to get better at one or both or Professionals who want to better manage conflict, difficult people, and tricky conversations or Professionals who want to know how to handle personal conversations at work It is particularly useful for Professionals who want to improve their communication and conversation skills or Professionals who want to master small talk and elevator pitches or Professionals who want to become better listeners or Professionals who give and receive feedback — and who want to get better at one or both or Professionals who want to better manage conflict, difficult people, and tricky conversations or Professionals who want to know how to handle personal conversations at work.
Enroll now: Get Amazing Results from Your Conversations at Work
Summary
Title: Get Amazing Results from Your Conversations at Work
Price: $199.99
Average Rating: 4.5
Number of Lectures: 32
Number of Published Lectures: 32
Number of Curriculum Items: 32
Number of Published Curriculum Objects: 32
Original Price: $199.99
Quality Status: approved
Status: Live
What You Will Learn
- Build mutually trusting relationships with colleagues, clients, managers and others
- Identify ways to make yourself more approachable to others
- Become an exceptional listener
- Make small talk that builds rapport
- Deliver an engaging elevator pitch
- Use helpful language to manage interpersonal conflicts
- Tackle tricky conversations head-on, rather than avoiding them
- Identify and address micro-aggressions if and when they arise
- Lead productive feedback conversations up, down, and across the organization
- Accept constructive feedback with less defensiveness
- Talk about mental health challenges at work
- Say no effectively with less guilt
- Deal with personal topics that may arise at work
Who Should Attend
- Professionals who want to improve their communication and conversation skills
- Professionals who want to master small talk and elevator pitches
- Professionals who want to become better listeners
- Professionals who give and receive feedback — and who want to get better at one or both
- Professionals who want to better manage conflict, difficult people, and tricky conversations
- Professionals who want to know how to handle personal conversations at work
Target Audiences
- Professionals who want to improve their communication and conversation skills
- Professionals who want to master small talk and elevator pitches
- Professionals who want to become better listeners
- Professionals who give and receive feedback — and who want to get better at one or both
- Professionals who want to better manage conflict, difficult people, and tricky conversations
- Professionals who want to know how to handle personal conversations at work
According to John Green, author of The Fault in our Stars and Turtles All the Way down, “In the best conversations, you don’t even remember what you talked about, only how it felt.”
I agree. When you’re having a conversation at work (or even at home), you’re less likely to remember the content than the impact, unless….
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Unless you hurt the other person’s feelings, and you don’t address it
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Unless you’re seen as pushy…or a pushover
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Unless you talk way more than you listen
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Unless you’re unaware of your micro-aggressions
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Unless you’re inflexible in your adapting your style
In other words, your conversations are more likely to be successful when you’re mindful of your intentions, willing to flex your approach, and you’re skillful in evaluating your impact.
I can help you learn to do all of that — and more!
My name is Deborah Grayson Riegel, and I am a keynote speaker, executive coach, and consultant who has taught leadership communication for Wharton Business School, Duke Corporate Education, Columbia Business School’s Women in Leadership Program, and the Beijing International MBA Program at Peking University. I write for Harvard Business Review, Inc., Psychology Today, Forbes, and Fast Company, and have been featured in Bloomberg Businessweek, The Wall Street Journal, and The New York Times.
I am the author of “Go to Help: 31 Ways to Offer, Ask for, and Accept Help” and “Overcoming Overthinking: 36 Ways to Tame Anxiety for Work, School, and Life”and I consult and speaks for clients including Amazon, BlackRock, Google, KraftHeinz, PepsiCo, and The United States Army.
In this course, I will teach you how to improve your results with four types of conversations that all of us need to master to grow ourselves, our relationships with colleagues, managers, and clients, and our careers:
1. Relationship Building Conversations
2. Navigating Conflict and Tricky Conversations
3. Tackling Feedback Conversations
4. When Work Conversations Get Personal
And not only will this course be informative, it will be fast-paced and fun, with lots of practice, concrete takeaways and tools.
I am looking forward to hearing how it’s going for you!
Warmly,
Deborah Grayson Riegel, MSW, PCC
Course Curriculum
Chapter 1: Introduction
Lecture 1: Introduction
Lecture 2: Self-Assessment: How Strong are Your Conversation Skills?
Chapter 2: Foundations for every successful conversation
Lecture 1: Understand the 3 V’s of communication: Verbal, Vocal, and Visual
Lecture 2: Be Approachable
Lecture 3: Make a Warm Impression
Lecture 4: Become a Brilliant Listener
Lecture 5: Activity: Assess Your Barriers to Brilliant Listening
Chapter 3: Master Relationship-Building Conversations
Lecture 1: Shifting from Small Talk to Big Topics
Lecture 2: Do’s and Don’ts for Being a Trustworthy Communicator
Lecture 3: Adapt Your Communication Style
Lecture 4: How to Uncover Your Employees’ Motivations
Lecture 5: How to Make an Elevator Pitch
Lecture 6: How to Get to Know Your Customers Better
Lecture 7: 25 Questions that Can Dramatically Improve Any Conversation
Chapter 4: Navigate Conflict and Tricky Conversations
Lecture 1: What Do We Mean By “Conflict”?
Lecture 2: Focus on the Problem, Not the Person
Lecture 3: Stop Avoiding Conflict and Start Talking
Lecture 4: How to Take a Breather When Tensions are High
Lecture 5: How to Bring Up Topics That Nobody Wants to Talk About (But Everyone Knows)
Lecture 6: How to Talk to Your Boss about your Career Goals
Chapter 5: Tackling Feedback Conversations
Lecture 1: Use The 5 C’s of Effective Feedback
Lecture 2: How to Give Everyday Feedback
Lecture 3: How to Ask for Feedback
Lecture 4: How to Accept Feedback with Less Defensiveness
Lecture 5: What to Do If You Disagree with Feedback
Chapter 6: What to Say and Do When Work Conversations Get Personal
Lecture 1: What to Do When Someone Cries at Work
Lecture 2: How to Talk about Mental Health at Work
Lecture 3: How to Talk to a Negative Person on Your Team
Lecture 4: What to Say When Someone Says “I Told You So”
Lecture 5: How to Say “No” Without Feeling Guilty
Chapter 7: Wrapping It Up
Lecture 1: Putting it all together
Lecture 2: Self-Assessment Post-Test
Instructors
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Deborah Grayson Riegel
Keynote speaker and leadership communication consultant
Rating Distribution
- 1 stars: 6 votes
- 2 stars: 20 votes
- 3 stars: 164 votes
- 4 stars: 793 votes
- 5 stars: 1127 votes
Frequently Asked Questions
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You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
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