Great Customer Service with Emotional Intelligence

Great Customer Service with Emotional Intelligence, available at $49.99, has an average rating of 4.59, with 18 lectures, based on 677 reviews, and has 7696 subscribers.

You will learn about What is Emotional Intelligence and why it is important in Customer Service. How to develop our own Emotional Intelligence. The basics of human irrational behavior. How to practice emotionally intelligent Customer Service. How to start building a Customer Service Culture for your business. This course is ideal for individuals who are Human resources specialists. or Human resources students. or Managers. or General Managers. or Entrepeneurs. or Organizational Behavior Specialists and Students. or Anyone interested in Emotional Intelligence or Customer Service. It is particularly useful for Human resources specialists. or Human resources students. or Managers. or General Managers. or Entrepeneurs. or Organizational Behavior Specialists and Students. or Anyone interested in Emotional Intelligence or Customer Service.

Enroll now: Great Customer Service with Emotional Intelligence

Summary

Title: Great Customer Service with Emotional Intelligence

Price: $49.99

Average Rating: 4.59

Number of Lectures: 18

Number of Published Lectures: 18

Number of Curriculum Items: 18

Number of Published Curriculum Objects: 18

Original Price: $99.99

Quality Status: approved

Status: Live

What You Will Learn

What is Emotional Intelligence and why it is important in Customer Service.
How to develop our own Emotional Intelligence.
The basics of human irrational behavior.
How to practice emotionally intelligent Customer Service.
How to start building a Customer Service Culture for your business.

Who Should Attend

Human resources specialists.
Human resources students.
Managers.
General Managers.
Entrepeneurs.
Organizational Behavior Specialists and Students.
Anyone interested in Emotional Intelligence or Customer Service.

Target Audiences

Human resources specialists.
Human resources students.
Managers.
General Managers.
Entrepeneurs.
Organizational Behavior Specialists and Students.
Anyone interested in Emotional Intelligence or Customer Service.

Why is it so difficult to give good customer service?

Simple, because we keep approaching the subject from a mainly rational perspective, like an organizational system that we can standardize, but great customer service has to do with human relationships, which are after all, completely emotional and primarily irrational.

So, to create an amazing customer service experience, we need to understand emotions, emotional intelligence and how to manage our own emotional skills.

This course will help you discover emotional intelligence, set you on the path to develop and improve your emotional skills and take it to the next level to build a great Customer Service Culture for yourself and in your company.

Emotional intelligence is listed as one of the main skills of the 21st century. Identifying the strengths and opportunities to improve in its dimensions: Self-awareness, Self-Regulation, Motivation, Empathy and Social Skills, allows people to prepare themselves to be more competitive, have better skills when adapting to changes, and be able to cultivate this ability to have a physically and emotionally healthier personal, work and family life.

In this course you will learn: How to Build a Culture of Customer Service, develop your emotional intelligence through practical exercises, help others manage their emotions, Apply emotional intelligence techniques in customer service.

Course Curriculum

Chapter 1: Customer Service: An Irrational Affair

Lecture 1: Welcome to Customer Service with Emotional Intelligence

Lecture 2: Contact Information

Lecture 3: What is a Client? What is Customer Service?

Lecture 4: Being Human: An Irrational Reality

Lecture 5: Choice Architecture and Irrational Biases

Lecture 6: Assignment 1: What is good Customer Service?

Chapter 2: Emotional Intelligence: What is it and why do I need it?

Lecture 1: What is Emotional Intelligence?

Lecture 2: The 5 Emotional Skills

Lecture 3: Developing my Emotional Skills

Lecture 4: Assignment 2: My Emotional Skills Practice

Chapter 3: Customer Service with Emotional Intelligence

Lecture 1: Great Expectations: What do clients expect of us?

Lecture 2: Social vs. Economic Relations

Lecture 3: Customer Service based on Emotional Intelligence

Lecture 4: Assignment 3: My Emotional Customer Service

Chapter 4: Building a Customer Service Culture in my Company

Lecture 1: What is Organizational Culture?

Lecture 2: #CultureLab: How to Build a Customer Service Culture

Lecture 3: Assignment 4: Customer Service Culutre Ideation.

Chapter 5: Certification

Lecture 1: Congratulations! Getting your Certification

Instructors

Jack Raifer Baruch
Científico de Datos / Economista del Comportamiento
Oriana Oviedo Ojeda
Liderazgo Efectivo para el siglo XXI
Cultura 52
Habilidades para el siglo XXI

Rating Distribution

1 stars: 5 votes
2 stars: 7 votes
3 stars: 44 votes
4 stars: 193 votes
5 stars: 428 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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