Handling Customers

Handling Customers, available at $19.99, with 15 lectures, 2 quizzes.

You will learn about Why soft skills don't work How to use Positive Framing Leveraging Customer Advocacy How to Small Talk with a Mission This course is ideal for individuals who are For anyone and everyone who interacts with customers on a regular basis or All customer facing employees and leaders It is particularly useful for For anyone and everyone who interacts with customers on a regular basis or All customer facing employees and leaders.

Enroll now: Handling Customers

Summary

Title: Handling Customers

Price: $19.99

Number of Lectures: 15

Number of Quizzes: 2

Number of Published Lectures: 15

Number of Published Quizzes: 2

Number of Curriculum Items: 18

Number of Published Curriculum Objects: 18

Original Price: $24.99

Quality Status: approved

Status: Live

What You Will Learn

Why soft skills don't work
How to use Positive Framing
Leveraging Customer Advocacy
How to Small Talk with a Mission

Who Should Attend

For anyone and everyone who interacts with customers on a regular basis
All customer facing employees and leaders

Target Audiences

For anyone and everyone who interacts with customers on a regular basis
All customer facing employees and leaders

If you work with customers, patients, clients or let’s say human beings, you know that sometimes they can be difficult. We have all heard the term ‘soft skills’ and we all know that the empty apologies and ear to ear fake smiles do little to appease an upset customer. Amas provides real world tools that help you to effectively deal with difficult customers, no matter the industry. As a matter of fact, you may find the tools effective when communicating with peers, co-workers, management, and even family.

You will learn the following:

How to use positive framing
When it is appropriate to become an advocate for your customer
The magic of anchoring, they use it sales and Amas will show you how to use it with service
The five things you can do to deliver six star service

Small talk happens naturally but you can use it to help you deal with difficult situations, Amas will show you how.

If you have ever struggled with how to deal with a difficult customer and you are tired of being told by your boss to smile more, smile bigger, and say you are so so sorry, this this the course for you. Truth is customers could care less about your smile but these tools work!

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Chapter 2: Soft Skills Do NOT Work

Lecture 1: Soft skills don't work.

Chapter 3: The Tools

Lecture 1: Positive Framing

Lecture 2: Small Talk with a Mission

Lecture 3: Anchoring

Lecture 4: Becoming an Advocate

Chapter 4: In Conclusion

Lecture 1: Summary

Chapter 5: Five Essential Behaviors

Lecture 1: Intro to Five Essential Behaviors

Chapter 6: The Behaviors

Lecture 1: Give every Guest a warm welcome

Lecture 2: Say their name

Lecture 3: Give them your undivided attention

Lecture 4: Demonstrate positive action

Lecture 5: Warm friendly goodbye

Chapter 7: Summary

Lecture 1: Handling Today's Customer

Lecture 2: Summary

Instructors

Amas Tenumah
Humanistic Customer Experience

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Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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