Handling Difficult Customers

Handling Difficult Customers, available at $49.99, has an average rating of 4.7, with 5 lectures, 1 quizzes, based on 26 reviews, and has 50 subscribers.

You will learn about Learn from someone who has implemented various customer programs and has trained people to deal with various types of customers – including challenging ones Ability to contact instructor for assistance after course completion Calculating the value of customer loyalty Learn customer experience best practices pertaining to customer interaction Identify difficult personality types and leverage emotion reducing techniques Proactive versus reactive customer involvement When to say ‘no’ and when to develop customer trust Expectation alignment steps Empowering customer tactics Closed-loop customer feedback approach Putting a plan in place for difficult customer types This course is ideal for individuals who are Students wishing to obtain a strategic advantage compared to others entering the workforce by understanding how to handle challenging customers or Business professionals wanting to be prepared for challenging interactions they’ll have with customers and how to be more objective while gaining trust It is particularly useful for Students wishing to obtain a strategic advantage compared to others entering the workforce by understanding how to handle challenging customers or Business professionals wanting to be prepared for challenging interactions they’ll have with customers and how to be more objective while gaining trust.

Enroll now: Handling Difficult Customers

Summary

Title: Handling Difficult Customers

Price: $49.99

Average Rating: 4.7

Number of Lectures: 5

Number of Quizzes: 1

Number of Published Lectures: 5

Number of Published Quizzes: 1

Number of Curriculum Items: 6

Number of Published Curriculum Objects: 6

Original Price: $22.99

Quality Status: approved

Status: Live

What You Will Learn

Learn from someone who has implemented various customer programs and has trained people to deal with various types of customers – including challenging ones
Ability to contact instructor for assistance after course completion
Calculating the value of customer loyalty
Learn customer experience best practices pertaining to customer interaction
Identify difficult personality types and leverage emotion reducing techniques
Proactive versus reactive customer involvement
When to say ‘no’ and when to develop customer trust
Expectation alignment steps
Empowering customer tactics
Closed-loop customer feedback approach
Putting a plan in place for difficult customer types

Who Should Attend

Students wishing to obtain a strategic advantage compared to others entering the workforce by understanding how to handle challenging customers
Business professionals wanting to be prepared for challenging interactions they’ll have with customers and how to be more objective while gaining trust

Target Audiences

Students wishing to obtain a strategic advantage compared to others entering the workforce by understanding how to handle challenging customers
Business professionals wanting to be prepared for challenging interactions they’ll have with customers and how to be more objective while gaining trust

The customer may always be right, but that doesn’t mean all customers are easy to deal with. Anyone who’s ever worked with customers can tell you they can be downright unruly. Still, if you want to stay in business, you’ve got to deal with them. Finding techniques that help you disarm unhappy customers and win them over is the key to providing a great customer experience.

Great customer experiences are key to gaining and retaining customers, but the real test is how you react when something goes wrong, when you screw something up so badly that it could make or break the relationship, that moment when you realize what happened was not a simple mistake, but a monumental screw-up.

This online course will provide a comprehensive framework on how to be proactively prepared and deal with difficult customers in a variety of different scenarios for that inevitable screw up. Every complaining or challenging customer must be taken as a golden opportunity in which the customer has given us a chance to sort the issue. This course will step you through the various identification types and allow you to implement customer experience roadmaps in order to encourage understanding, loyalty, and turn those difficult customers into long-term allies.

Course Curriculum

Chapter 1: Handling Difficult Customers

Lecture 1: Course Introduction

Lecture 2: Chapter One

Lecture 3: Chapter Two

Lecture 4: Course Conclusion

Lecture 5: Practice Lesson

Instructors

Glen Brynteson
Business Owner, Thought Leader, Author, Speaker, Strategist

Rating Distribution

1 stars: 0 votes
2 stars: 0 votes
3 stars: 4 votes
4 stars: 9 votes
5 stars: 13 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

Menu