Handling difficult Customers (Angry & Rude)
Handling difficult Customers (Angry & Rude), available at $39.99, has an average rating of 3.65, with 42 lectures, based on 30 reviews, and has 1481 subscribers.
You will learn about Cultivate a positive attitude Manage internal and external stress Develop abilities to listen actively and empathize Build a rapport with customers in person and over the phone Understand the diverse challenges posed by customers Develop strategies to adapt to challenging circumstances Able to deal with Angry customers Able to handle Rude customers This course is ideal for individuals who are Any one dealing directly with customers, either on-phone or face to face. or Customer service representative and customer support teams It is particularly useful for Any one dealing directly with customers, either on-phone or face to face. or Customer service representative and customer support teams.
Enroll now: Handling difficult Customers (Angry & Rude)
Summary
Title: Handling difficult Customers (Angry & Rude)
Price: $39.99
Average Rating: 3.65
Number of Lectures: 42
Number of Published Lectures: 42
Number of Curriculum Items: 46
Number of Published Curriculum Objects: 46
Original Price: $19.99
Quality Status: approved
Status: Live
What You Will Learn
- Cultivate a positive attitude
- Manage internal and external stress
- Develop abilities to listen actively and empathize
- Build a rapport with customers in person and over the phone
- Understand the diverse challenges posed by customers
- Develop strategies to adapt to challenging circumstances
- Able to deal with Angry customers
- Able to handle Rude customers
Who Should Attend
- Any one dealing directly with customers, either on-phone or face to face.
- Customer service representative and customer support teams
Target Audiences
- Any one dealing directly with customers, either on-phone or face to face.
- Customer service representative and customer support teams
Dealing directly with customer on daily basis either on phone or in-person is challenging. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, you can effectively deal with the most difficult customers and both parties can end the conversation satisfied.
With The Handing A Challenging Customer workshop, you will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Through this workshop, you will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.
Workshop Objectives:
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Cultivate a positive attitude
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Manage internal and external stress
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Develop abilities to listen actively and empathize
-
Build a rapport with customers in person and over the phone
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Understand the diverse challenges posed by customers
-
Develop strategies to adapt to challenging circumstances
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Able to deal with Angry, Rude and hard to please customers.
Words from the Wise
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I Ching (The Classic of Changes): No situation can become favorable until one is able to adapt to it and does not wear oneself out with mistaken resistance.
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Charles Darwin: It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.
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Mother Teresa:Kind words may be short and easy to speak, but their echoes are endless.
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Mahatma Gandhi: A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
Welcome
Course Curriculum
Chapter 1: Introduction
Lecture 1: Introduction
Chapter 2: The Right Attitude Starts with You
Lecture 1: Introduce gratitude.
Lecture 2: Make Gratitude a Habit
Lecture 3: Keep Your Body Healthy
Lecture 4: Meditation
Lecture 5: Invoke Inner Peace
Lecture 6: Monica
Chapter 3: Stress Management (Internal stressors)
Lecture 1: Internal Stressors and Irritability
Lecture 2: Unhappiness With Your Job
Lecture 3: Not Well Rested
Lecture 4: Jennifer
Chapter 4: Stress management (External stressors)
Lecture 1: External stressors
Lecture 2: Co-Worker Relations
Lecture 3: Angela
Chapter 5: Transactional Analysis
Lecture 1: What is Transactional Analysis?
Lecture 2: Parent and child
Lecture 3: Adult
Lecture 4: Laura and John
Chapter 6: Why are Some Customers Difficult
Lecture 1: Vent a bad experience
Lecture 2: Want Someone to be Held Accountable
Lecture 3: They are Generally Unhappy
Lecture 4: Ginny
Chapter 7: Dealing with customer over the phone
Lecture 1: Listen to the Customer’s Complaint
Lecture 2: Build a rapport
Lecture 3: offer solutions
Lecture 4: Frank
Chapter 8: Dealing with the Customer In Person
Lecture 1: Listen to the Customer’s Concerns
Lecture 2: Build Rapport”
Lecture 3: Aside from Words
Lecture 4: George
Chapter 9: Difficult customer
Lecture 1: Handle Angry customer
Lecture 2: How to deal with Rude customer
Lecture 3: Difficult to please – customers
Lecture 4: Eddie
Chapter 10: Scenarios of Dealing with a Difficult Customer
Lecture 1: Angry customer Role play
Lecture 2: Rude customer role play
Lecture 3: A Customer from Another Culture role play
Lecture 4: An Impossible to Please Customer role play
Lecture 5: Sue
Chapter 11: Following up With Customer
Lecture 1: Follow up with customer
Lecture 2: Ashley
Chapter 12: Wrap up
Lecture 1: Wrap up
Instructors
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Ahmed Elsamahi
L&D at Skills Up CLub
Rating Distribution
- 1 stars: 2 votes
- 2 stars: 2 votes
- 3 stars: 6 votes
- 4 stars: 6 votes
- 5 stars: 14 votes
Frequently Asked Questions
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