Handling & Servicing Customers for Retention & Growth

In an ever changing business environment it is important that managers are geared to handle the nuances through effective professional management.

Much of customer service is common sense – that unfortunately is not always so common.

This program doesn’t teach complicated systems to help drive the customer service experience. On the contrary, this is a simple approach that focuses on the basics that managers need to imbibe and drive across their teams. So, it focuses on External as well as Internal Customer orientation / Management.

This program will enable participants to appreciate importance of Customer Management in modern competitive market and learn, design and practice tools to improvise customer experience.

Our series of programs have helped managers to develop the ability to manage complex business situations, especially the art of making decisions in uncertain or ambiguous environments, break away from functional focus and develop a more inclusive attitude, integrate cross-functional objectives to generate innovative solutions that benefit the organization as a whole, and build a global business, general management programs for you

Our programs are the proven workshops that have helped many executives in overcoming some of their fundamental concerns of professional management. Participants have appreciated the simplicity and the directness of the program in effectively conveying the message that can be recollected months after the program

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Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!