Help Desk Analyst

Help Desk Analyst, available at $59.99, has an average rating of 3.45, with 45 lectures, 5 quizzes, based on 369 reviews, and has 1475 subscribers.

You will learn about Upon completing this course you are eligible to sit the official Help Desk Analyst Certification Exam Learn how to get employment as a Help Desk Analyst Know how to perform duties relating to the development, maintenance and support of an organization's Information Technology Learn how to provide Support to end-users on a variety of IT issues You'll be able to Identify, research and resolve technical problems You will learn how to respond to phone calls, email and 'in person' requests for technical support You know how to document, track and monitor problems to ensure a timely resolution This course is ideal for individuals who are Professionals interested in becoming an IT Help Desk Analyst or IT Graduates or People re-entering the work force wanting to understand the demands of an IT Help Desk job It is particularly useful for Professionals interested in becoming an IT Help Desk Analyst or IT Graduates or People re-entering the work force wanting to understand the demands of an IT Help Desk job.

Enroll now: Help Desk Analyst

Summary

Title: Help Desk Analyst

Price: $59.99

Average Rating: 3.45

Number of Lectures: 45

Number of Quizzes: 5

Number of Published Lectures: 30

Number of Curriculum Items: 50

Number of Published Curriculum Objects: 30

Original Price: $39.99

Quality Status: approved

Status: Live

What You Will Learn

Upon completing this course you are eligible to sit the official Help Desk Analyst Certification Exam
Learn how to get employment as a Help Desk Analyst
Know how to perform duties relating to the development, maintenance and support of an organization's Information Technology
Learn how to provide Support to end-users on a variety of IT issues
You'll be able to Identify, research and resolve technical problems
You will learn how to respond to phone calls, email and 'in person' requests for technical support
You know how to document, track and monitor problems to ensure a timely resolution

Who Should Attend

Professionals interested in becoming an IT Help Desk Analyst
IT Graduates
People re-entering the work force wanting to understand the demands of an IT Help Desk job

Target Audiences

Professionals interested in becoming an IT Help Desk Analyst
IT Graduates
People re-entering the work force wanting to understand the demands of an IT Help Desk job

A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs

Your primary responsibility as a Help Desk Analyst is to provide top-notch first-level support, which will require troubleshooting technical issues, supporting complex software and computer technology in a high-service environment.

Boost your career, pass the included certified elearning course, and achieve your Help Desk Analyst certification.

How to register for your exam

1. Complete the Help Desk Analyst Course

2. Once you’ve completed the course, email our exam department at exams@artofservice.com.au to purchaseyour exam voucher and sit your final exam.

3. Your exam can be scheduled online and you will receive a PDF certificate when you pass your exam.

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This certification is for any professional or company that’s looking to offer professional-grade IT support service with very little effort. Using the benefits of elearning certification, The Art of Service has helped professionals in all industries move their help desk and customer support operations to the next level. Companies that can attest to the fact that with this book and course, the name of the game is simplification.

The Help Desk Analyst Complete Certification course is built upon the idea that help desk support doesn’t have to be complicated and cumbersome.To assist an individual seeking employment as a Help Desk analyst, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology vendor or platform.

This program does assume the reader already has some technical knowledge that will be utilised in a Help Desk role. The focus of the program is on the high-level practices that are important when providing Help Desk support services, including customer service, IT Service Management and the technical activities that will be performed.

Course Curriculum

Chapter 1: Introduction

Lecture 1: How this course works

Lecture 2: Getting a job as a Help Desk Analyst

Lecture 3: Essential Qualities for the Help Desk Analyst Role

Chapter 2: Customer Service

Lecture 1: Customer Service Principles

Lecture 2: Customer Service Principles: Communication

Lecture 3: Customer Service on the Telephone

Lecture 4: Effective Communication via the Telephone

Lecture 5: Impressions

Lecture 6: Handling Complaints

Lecture 7: Problem Solving

Chapter 3: Administration

Lecture 1: Help Desk Administration Tasks

Chapter 4: IT Service Management & Common Terminology

Lecture 1: IT Service Management Introduction

Lecture 2: ITSM – Business and IT Alignment

Lecture 3: IT Services, Processes and Functions

Lecture 4: IT Service Management Processes

Chapter 5: Service Delivery Principles

Lecture 1: Service Level Management

Lecture 2: Service Catalogue

Lecture 3: Service Level Agreements

Chapter 6: Service Operation Principles

Lecture 1: Service Operation Principles

Lecture 2: The Help Desk Function

Lecture 3: Other Functions supporting the Help Desk

Lecture 4: Event Management

Lecture 5: Incident Management

Lecture 6: Problem Management

Lecture 7: Request Fulfilment and Access Management

Chapter 7: Common Technical Knowledge & Skills

Lecture 1: Technical Knowledge Video

Lecture 2: Technology – Virtualization and Backups

Lecture 3: Technology – Internet Protocols and Networks

Lecture 4: Technology – Virtual Private Networks and email Protocols

Chapter 8: Help Desk Analyst Certification

Lecture 1: Final Exam Information

Instructors

The Art Of Service
Quality education for Career Driven IT Professionals

Rating Distribution

1 stars: 17 votes
2 stars: 12 votes
3 stars: 86 votes
4 stars: 130 votes
5 stars: 124 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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