HOT
blank

Helpdesk

Business

Helpdesk, available at $19.99, has an average rating of 4.15, with 47 lectures, 7 quizzes, based on 56 reviews, and has 282 subscribers.

Rating4.2
Enroll Now

You will learn about Be introduced to the Help Desk and Virtual Help Desk. Learn about Customer Service, Product Support, and their differences. Learn about Technical Support, Customer Support, and their differences. Understand Customer Experience and Customer Relationship Management. Be aware of the different types of Customer Relationship Management. Be informed about the auditing and the procedure for auditing in the Help Desk. Be aware of the different Help Desk applications. This course is ideal for individuals who are Managers looking to implement help desk resources to improve customer service. or Businesses exploring the various communication methods that can be used for help desk processes. or Individuals who want to improve their customer service skills and build on help desk technician knowledge. It is particularly useful for Managers looking to implement help desk resources to improve customer service. or Businesses exploring the various communication methods that can be used for help desk processes. or Individuals who want to improve their customer service skills and build on help desk technician knowledge.

Enroll now: Helpdesk

Summary

Title: Helpdesk

Price: $19.99

Average Rating: 4.15

Number of Lectures: 47

Number of Quizzes: 7

Number of Published Lectures: 37

Number of Curriculum Items: 54

Number of Published Curriculum Objects: 37

Original Price: $39.99

Quality Status: approved

Status: Live

What You Will Learn

  • Be introduced to the Help Desk and Virtual Help Desk.
  • Learn about Customer Service, Product Support, and their differences.
  • Learn about Technical Support, Customer Support, and their differences.
  • Understand Customer Experience and Customer Relationship Management.
  • Be aware of the different types of Customer Relationship Management.
  • Be informed about the auditing and the procedure for auditing in the Help Desk.
  • Be aware of the different Help Desk applications.

Who Should Attend

  • Managers looking to implement help desk resources to improve customer service.
  • Businesses exploring the various communication methods that can be used for help desk processes.
  • Individuals who want to improve their customer service skills and build on help desk technician knowledge.

Target Audiences

  • Managers looking to implement help desk resources to improve customer service.
  • Businesses exploring the various communication methods that can be used for help desk processes.
  • Individuals who want to improve their customer service skills and build on help desk technician knowledge.

Explore the most popular customer service resource known as Help Desk. A Help Desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide Help Desk support to their customers via a toll-free number, Web site and/or e-mail. There are also in-house Help Desks geared toward providing the same kind of help for employees only. Some schools offer classes in which they perform similar tasks as a Help Desk.

This course will begin with discussions on defining and presenting the objectives and functions of the Help Desk. The succeeding modules will differentiate Customer Service and Product Support, Technical and Customer Support, and the different types of Customer Relationship Management.

Course Curriculum

Chapter 1: An Overview of Help Desk

Lecture 1: Introduction and Objectives

Lecture 2: Service Desk

Lecture 3: Help Desk

Lecture 4: Virtual Help Desk

Chapter 2: Customer Service and Product Support

Lecture 1: Introduction and Objectives

Lecture 2: Customer Service

Lecture 3: Handling Complaints

Lecture 4: Customer is Always Right

Lecture 5: Taking Responsibility and Problem Solving

Lecture 6: Standardization and Product Support

Chapter 3: Technical and Customer Support

Lecture 1: Introduction and Objectives

Lecture 2: Technical Support and Coverage

Lecture 3: Types of Technical Support

Lecture 4: Outsourcing Technical Support

Lecture 5: Multi-tiered Technical Support

Lecture 6: Customer Support

Chapter 4: Customer Experience

Lecture 1: Introduction and Objectives

Lecture 2: Customer Experience

Lecture 3: Growing Recognition and Business Requirement

Lecture 4: Customer Experience Management

Lecture 5: Terminology

Chapter 5: Customer Relationship Management

Lecture 1: Introduction and Objectives

Lecture 2: Customer Relationship

Chapter 6: Help Desk Auditing

Lecture 1: Introduction and Objectives

Lecture 2: Help Desk and Incident Reporting Auditing

Lecture 3: Help Desk Auditing

Chapter 7: Help Desk Application / Software

Lecture 1: Introduction and Objectives

Lecture 2: HEAT

Lecture 3: iSupport

Lecture 4: Kayako

Lecture 5: Liberium Help Desk

Lecture 6: Mojo Helpdesk

Lecture 7: SimpleDesk

Lecture 8: Supportworks

Chapter 8: Course Resources

Lecture 1: Helpdesk Glossary of Terms

Chapter 9: Helpdesk Certification

Lecture 1: Final Exam

Lecture 2: Conclusion – Final Lecture

Instructors

Rating Distribution

  • 1 stars: 2 votes
  • 2 stars: 2 votes
  • 3 stars: 13 votes
  • 4 stars: 18 votes
  • 5 stars: 21 votes

Frequently Asked Questions


How long do I have access to the course materials?


You can view and review the lecture materials indefinitely, like an on-demand channel.


Can I take my courses with me wherever I go?


Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

You may also like

Top 10 Relationship Building Courses to Learn in November 2024

Top 10 Storytelling Courses to Learn in November 2024

Top 10 Resilience Training Courses to Learn in November 2024