Hotel Management Strategic Operations

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: Introduction to hotel operations

Lecture 3: What are hotel operations

Lecture 4: Five signs that you need to improve hotel operations

Lecture 5: Teams in the hospitality industry and their functions

Lecture 6: Tools that can help boost hotel performance by integrating

Lecture 7: Ways to optimize and streamline hotel operations

Lecture 8: Key operational areas of hotel

Lecture 9: Personal qualities for hospitality

Lecture 10: Keeping your hospitality staff positive

Lecture 11: Staff scheduling

Lecture 12: Tips for over running your competition

Chapter 2: Ultimate Hotel Operations

Lecture 1: Operation management across hotel types

Lecture 2: Operation management across department and teams

Lecture 3: Common hotel operations management challenges

Lecture 4: Core element of hotel operation management

Lecture 5: Importance of a hotel general manager

Lecture 6: Hotel front of house operations

Lecture 7: Hotel back of house operations

Lecture 8: How to hire the right people for your hotel

Lecture 9: What is a hotel standard operating procedures (sop)

Chapter 3: Effective Hotel Lead Generation Tips To Increase Room Booking

Lecture 1: Importance of lead generation for hotel industry

Lecture 2: Challenge faced by hotels to generate leads

Lecture 3: Effective ways to generate leads for hotels

Chapter 4: How To Improve A Hotels Operational Efficiency

Lecture 1: Communication is key

Lecture 2: Strengthen your team's skills

Lecture 3: Select the best hotel operations management software

Lecture 4: Take preventive measure

Lecture 5: Take guest's feedback

Lecture 6: Ensure smooth hotel operations

Lecture 7: Improve your hotel's operational efficiency

Chapter 5: How To Master Hotel Room Selling

Lecture 1: What is room selling

Lecture 2: What is up-selling

Lecture 3: How to add value to room selling

Lecture 4: Room selling techniques for hospitality business

Lecture 5: Front- desk up selling during check-ins

Lecture 6: Improve and enhance bookings processes

Lecture 7: Implement post-slay loyalty programs

Lecture 8: Obstacles to avoid when up selling

Chapter 6: Proactive Ways To Combat Hotel Card Fraud

Lecture 1: What is credit card fraud

Lecture 2: Common types of hotel credit card fraud

Lecture 3: Ways to prevent fraud at your property

Lecture 4: How a hotel payment solution helps with fraud prevention

Lecture 5: Put the safeguards into place

Chapter 7: Hotel Inventory management

Lecture 1: What is hotel inventory management

Lecture 2: Benefits of hotel inventory mat

Lecture 3: Steps in hotel inventory mat

Lecture 4: Techniques in hotel inventory mat

Lecture 5: Challenges in hotel inventory mat

Lecture 6: Hotel inventory mat software

Chapter 8: Benefit Of CRM In The Hospitality Industry

Lecture 1: Common challenges in the hospitality industry

Lecture 2: What is a hospitality CRM

Lecture 3: How to implement a hospitality CRM

Chapter 9: Evaluating Hotel Performance: 6 key factors

Lecture 1: Finance

Lecture 2: Sales performance

Lecture 3: Asset management

Lecture 4: Service excellence

Lecture 5: Innovation

Lecture 6: Health and safety

Chapter 10: Conclusion

Lecture 1: Hotel operations questions