Hotel Revenue Management: Overbooking & No-Show Practices

Hotel Revenue Management: Overbooking & No-Show Practices, available at $44.99, has an average rating of 3.88, with 15 lectures, 3 quizzes, based on 8 reviews, and has 24 subscribers.

You will learn about Develop an overbooking Strategy & No-shows Ways to manage issues associated with No Show & overbooking Strategies to make group-management decisions that maximize revenue Common Mistakes & Solutions for Hotel Overbooking Overbooking Strategy Explained 11 Tips to do When Overbooking is here. Unwanted Overbooking Management Develop Overbooking Strategy Minimize the loose of No-Show and Cancellation This course is ideal for individuals who are Property Owner or Hotels Directors & General Managers or Front Desk Managers or Hotels Reservations Managers & Supervisors or Sales and Marketing analysts who want to take on more responsibility for improving profitability in their property or Hotels Night Auditors or Front Office Managers or Hotels Sales Managers & Directors or Property Managers It is particularly useful for Property Owner or Hotels Directors & General Managers or Front Desk Managers or Hotels Reservations Managers & Supervisors or Sales and Marketing analysts who want to take on more responsibility for improving profitability in their property or Hotels Night Auditors or Front Office Managers or Hotels Sales Managers & Directors or Property Managers.

Enroll now: Hotel Revenue Management: Overbooking & No-Show Practices

Summary

Title: Hotel Revenue Management: Overbooking & No-Show Practices

Price: $44.99

Average Rating: 3.88

Number of Lectures: 15

Number of Quizzes: 3

Number of Published Lectures: 15

Number of Published Quizzes: 3

Number of Curriculum Items: 18

Number of Published Curriculum Objects: 18

Original Price: $19.99

Quality Status: approved

Status: Live

What You Will Learn

Develop an overbooking Strategy & No-shows
Ways to manage issues associated with No Show & overbooking
Strategies to make group-management decisions that maximize revenue
Common Mistakes & Solutions for Hotel Overbooking
Overbooking Strategy Explained
11 Tips to do When Overbooking is here.
Unwanted Overbooking Management
Develop Overbooking Strategy
Minimize the loose of No-Show and Cancellation

Who Should Attend

Property Owner
Hotels Directors & General Managers
Front Desk Managers
Hotels Reservations Managers & Supervisors
Sales and Marketing analysts who want to take on more responsibility for improving profitability in their property
Hotels Night Auditors
Front Office Managers
Hotels Sales Managers & Directors
Property Managers

Target Audiences

Property Owner
Hotels Directors & General Managers
Front Desk Managers
Hotels Reservations Managers & Supervisors
Sales and Marketing analysts who want to take on more responsibility for improving profitability in their property
Hotels Night Auditors
Front Office Managers
Hotels Sales Managers & Directors
Property Managers

This course teaches you how to strategically overbook and how to find solutions for Overbooking bad situation.

Hotels that accept reservations must cope with the problem of bookings cancellation & no-shows: customers who make a reservation but fail to honor it. Hotels protect themselves against revenue loss from cancellation & no-shows by implementing overbooking strategy. This course teaches you how to strategically overbook.

We will discuss the difference between Overbooking and overselling, Reasons, Why and How to implement a successful overbooking strategy: no-show forecasting, no-show rates, arrival uncertainty, pricing policies, and cancellation forecasts. You will consider the risks of overbooking and review strategies to minimize costs and customer impact.

Many hotels overbook rooms as part of their revenue management strategy.

While advantages in overselling rooms include increasing revenue and mitigating loss, there are pros and cons in balancing your profits from this strategy with the guest experience.

We’ve put together a basic guide of best practices for hotel overbooking. Many suggestions are common sense but put them together and they can create an overall plan to maximize revenue and minimize risk.

Overbooking practices in hotel revenue management.

Overbooking is a situation when the total number of rooms reserved for a certain period of time exceeds the total number of rooms available for sale for the same period.

What will this course cover?

The Overbooking Practices in Hotel Revenue Management course will include:-

How to develop an overbooking approach that addresses no-shows
Ways to manage potential customer issues associated with overbooking
Practical solutions for Overbooking bad situation.
11 Tips When Overbooking comes.
Overbooking Strategy.
Do not like Overbooking, What to do instead.

Who should complete this Course?

Professionals responsible for improving hotels financial performance.
Hotels Owners, General Managers & Directors.
Front Office Manager.
Front desk managers.
Night Managers.
Sales Reservations Managers.
Night auditors.
Sales and marketing analysts.

Course Curriculum

Chapter 1: Introduction to Hotels Overbooking Best Practice Course

Lecture 1: Introduction to Hotel Overbooking Best Practice Course

Lecture 2: The No Show Problem

Chapter 2: Overbooking vs. Overselling

Lecture 1: Why do hotels overbook?

Lecture 2: Overbooking vs Overselling

Chapter 3: Unexpected Overbooking

Lecture 1: Overbooking Levels

Lecture 2: What is unexpected Overbooking?

Chapter 4: Overbooking External Issues & Solutions

Lecture 1: Manual Input Issues ( Non-System )

Lecture 2: System Issues

Chapter 5: Overbooking Internal issues & solutions

Lecture 1: Internal – Reservations Department & Overboking

Lecture 2: Internal – Front Office & Overbooking

Lecture 3: Internal – Housekeeping & Engineering & Overbooking

Lecture 4: Internal – Contracting & Overbooking

Chapter 6: Overbooking Strategy

Lecture 1: Forecast the No Show & Overbooking Ratio Method

Lecture 2: Overselling is here. What should I do?

Lecture 3: Do not like overbooking what to do instead

Instructors

Alaa Elhadi
Founder & CEO @ CHILCHIL Revenue Management Consulting

Rating Distribution

1 stars: 0 votes
2 stars: 1 votes
3 stars: 2 votes
4 stars: 3 votes
5 stars: 2 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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