How to design your Customer Journey

How to design your Customer Journey, available at Free, has an average rating of 3.7, with 6 lectures, based on 156 reviews, and has 4302 subscribers.

You will learn about How to design a customer journey The importance of using systems and technology throughout the customer journey This course is ideal for individuals who are Small business owners who care about the experience they're creating for their customers It is particularly useful for Small business owners who care about the experience they're creating for their customers.

Enroll now: How to design your Customer Journey

Summary

Title: How to design your Customer Journey

Price: Free

Average Rating: 3.7

Number of Lectures: 6

Number of Published Lectures: 6

Number of Curriculum Items: 6

Number of Published Curriculum Objects: 6

Original Price: Free

Quality Status: approved

Status: Live

What You Will Learn

How to design a customer journey
The importance of using systems and technology throughout the customer journey

Who Should Attend

Small business owners who care about the experience they're creating for their customers

Target Audiences

Small business owners who care about the experience they're creating for their customers

The thing that I think differentiates the memorable brands from the ones we forget is everything that comes before and after the purchase.

At the end of the day the purchase, a defining milestone to be sure, is still just a singular moment in the customer’s journey.

This course is about understanding and designing your customer journey, and using systems and technology to support and enhance that experience.

Course Curriculum

Chapter 1: Customer Journey Design

Lecture 1: Customer Journey Definition

Lecture 2: The ALU Case Study

Lecture 3: Journey Mapping Exercise

Chapter 2: Reflections

Lecture 1: Tools and Tech

Lecture 2: What we got wrong

Lecture 3: Journey Reflections and Advice

Instructors

Gregory Jenkins
Automation Expert at Monkeypod

Rating Distribution

1 stars: 11 votes
2 stars: 10 votes
3 stars: 52 votes
4 stars: 41 votes
5 stars: 42 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

Menu