How to Have Difficult Conversations: Conflict Management
How to Have Difficult Conversations: Conflict Management, available at $54.99, has an average rating of 4.1, with 58 lectures, 8 quizzes, based on 102 reviews, and has 11326 subscribers.
You will learn about Feel confident and well-prepared to initiate a tough conversation Manage difficult conversations easily at work and in personal life Understand the underlying structure of difficult conversations Stand up to figures of authority with confidence and assertiveness Leverage listening skills to find the deeper meaning in a conversation Express yourself in a way that people will listen to you without being defensive Stay calm, and focused in the face of attacks or accusations Create high-trust relationships by communicating authentically Give interpersonal feedback effectively Get through to the most resistant people This course is ideal for individuals who are If you are in a leadership position and want to learn skills to raise performance issues or If you need to have a difficult conversation with your boss, clients, or figures of authority or If you want to ask your boss for a raise or a promotion but don't know how to go about it or If you are a human resource professional and want to learn conflict management skills or If you have been harboring resentment in a relationship for a while and want a way out of it or If you want to learn how to have a difficult conversation with someone but fear the outcome or If you to strengthen your personal or professional relationships with trust It is particularly useful for If you are in a leadership position and want to learn skills to raise performance issues or If you need to have a difficult conversation with your boss, clients, or figures of authority or If you want to ask your boss for a raise or a promotion but don't know how to go about it or If you are a human resource professional and want to learn conflict management skills or If you have been harboring resentment in a relationship for a while and want a way out of it or If you want to learn how to have a difficult conversation with someone but fear the outcome or If you to strengthen your personal or professional relationships with trust.
Enroll now: How to Have Difficult Conversations: Conflict Management
Summary
Title: How to Have Difficult Conversations: Conflict Management
Price: $54.99
Average Rating: 4.1
Number of Lectures: 58
Number of Quizzes: 8
Number of Published Lectures: 58
Number of Published Quizzes: 8
Number of Curriculum Items: 66
Number of Published Curriculum Objects: 66
Original Price: $44.99
Quality Status: approved
Status: Live
What You Will Learn
- Feel confident and well-prepared to initiate a tough conversation
- Manage difficult conversations easily at work and in personal life
- Understand the underlying structure of difficult conversations
- Stand up to figures of authority with confidence and assertiveness
- Leverage listening skills to find the deeper meaning in a conversation
- Express yourself in a way that people will listen to you without being defensive
- Stay calm, and focused in the face of attacks or accusations
- Create high-trust relationships by communicating authentically
- Give interpersonal feedback effectively
- Get through to the most resistant people
Who Should Attend
- If you are in a leadership position and want to learn skills to raise performance issues
- If you need to have a difficult conversation with your boss, clients, or figures of authority
- If you want to ask your boss for a raise or a promotion but don't know how to go about it
- If you are a human resource professional and want to learn conflict management skills
- If you have been harboring resentment in a relationship for a while and want a way out of it
- If you want to learn how to have a difficult conversation with someone but fear the outcome
- If you to strengthen your personal or professional relationships with trust
Target Audiences
- If you are in a leadership position and want to learn skills to raise performance issues
- If you need to have a difficult conversation with your boss, clients, or figures of authority
- If you want to ask your boss for a raise or a promotion but don't know how to go about it
- If you are a human resource professional and want to learn conflict management skills
- If you have been harboring resentment in a relationship for a while and want a way out of it
- If you want to learn how to have a difficult conversation with someone but fear the outcome
- If you to strengthen your personal or professional relationships with trust
Have you been avoiding confronting a troublesome colleague, disagreeing with your partner, or asking your boss for a raise? If there was a way to have difficult conversations easily, what would that do for you?
We avoid difficult conversations out of fear that we will make things worse. We are often worried about how we will be perceived. Our pent-up feelings long for expression. This increases our resentment and provides no resolution to the presenting problem.
How to have difficult conversationsis a comprehensive course that is designed to help you have tough conversations assertively in your personal and professional relationships. This course has proven tools and strategies to help you achieve conflict resolution no matter how difficult your situation is.
Once you master the art of having difficult conversations, you will be able to speak your mind freely, regardless of the gravity of the situation or who you are standing up to. This ability will equip you with unparalleled confidence. When you are able to overcome the speed bumps in a relationship, trust builds up, making the rest of the journey a smooth ride.
This course is for you if you want to:
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Feel confident and well-prepared to initiate a tough conversation
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Manage difficult conversations easily at work and in your personal life
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Learn the best ways to give interpersonal feedback
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Express yourself in a way that people will listen to you without being defensive
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Keep the conversation on track even when your emotions distract you
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Leverage listening skills to find the deeper meaning in a conversation
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Learn effective ways to get through to difficult people
The ability to have tough conversations is an essential leadership skill. It enables you to gain the trust of your co-workers. In personal life, managing tough conversations is essential as well. Whether you want to discuss your relationship difficulties with someone or just express your innermost thoughts, knowing how to do so while maintaining the relationship is an essential skill.
By the end of this course, you will be able to…
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have difficult conversations with ease
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understand the underlying structure of difficult conversations
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stay calm, and focused in the face of attacks or accusations
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stand up to figures of authority with confidence and assertiveness
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learn from difficult situations and devise long-term solutions to problems
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create high-trust relationships by communicating authentically
It doesn’t matter if you have had difficulty raising issues or getting through to people in the past. In this course, you will find new insights into how you can succeed in the future.
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This course will give you the complete roadmap on how to initiate, manage, and close a difficult conversation in a way that strengthens your relationships.
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Testimonials:
I have been successfully conducting training programs on communication skills in organizations and open forums since 2014. Here is what my trainees are saying:
“This is one of the best programs I’ve attended. Roma is a simply excellent trainer.”
– Lavanya Rao, Healthcare specialist
“Roma is an amazing trainer, therapist, and coach. Highly recommended for those who want to get what they want in life.”
-Hisam Ali, Student of Psychology
“Roma has profound knowledge and expertise. Her sessions show her caliber extensively.”
– Saksham, Software Engineer
“Roma is an excellent trainer with in-depth knowledge in conversational persuasion and influence.”
– Ritu Sharma, Counsellor
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If you like practical techniques explained with real-life examples that you can implement in your life right away, you will love this course.
Enroll in this course today and discover the most effective ways to make difficult conversations easy!
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More about Roma
Roma Sharma is an author, certified coach, and trainer who has been working in the field of emotional well-being since 2014. She runs a training company that authors programs for people from a variety of backgrounds—the IT Industry, Educational Institutions, Counseling Academies, and Hospitality Industry to name a few. She works with organizations to design programs that specifically address their training needs.
Roma’s Books
Roma has authored three books and a box set in her series called Boost Your Self-esteem & Confidence. Her books have hit the #1 new release spot in several different categories, such as Emotions & Mental health, and Communication Skills, on the Amazon marketplace. Her books have 15,000+ readers worldwide. Visit Roma’s website to find her books, articles, and courses. You can find the website link on her profile page.
Credentials:
1) B.E (CSE)
2) Diploma in Counselling Skills, person-centered therapy
3) International Certification in Transactional Analysis 101
4) Foundation course in Transactional Analysis
5) Master Practitioner of NLP (ABNLP), NLP Trainer
6) Advanced Diploma in Hypnosis (Business-NLP, UK)
Course Curriculum
Chapter 1: Introduction
Lecture 1: Introduction
Lecture 2: Why Face your fear?
Chapter 2: Interpretation of Events
Lecture 1: Introduction to Section
Lecture 2: What do they know?
Lecture 3: Make Your Rules Explicit
Lecture 4: Intention Vs Impact
Lecture 5: How to Separate Intention from Impact
Lecture 6: Self-fulfilling prophecy
Chapter 3: Blame Vs Contribution
Lecture 1: Introduction to Section
Lecture 2: The Urge to Blame
Lecture 3: Blame Vs Contribution
Lecture 4: Your Contribution
Lecture 5: Their Contribution
Chapter 4: Dealing with Feelings
Lecture 1: Introduction to Section
Lecture 2: Childhood Conditioning
Lecture 3: Why Share Your Feelings?
Lecture 4: Metacommunication
Lecture 5: How to Describe Feelings
Chapter 5: Identity Implications
Lecture 1: Identity Implications in the Conversation
Lecture 2: Dealing with Fear of an Identity Threat
Chapter 6: How to Maintain Your Balance
Lecture 1: How to Maintain Your Balance
Lecture 2: Don't try to Control Their Reaction
Chapter 7: The Purpose of the Conversation
Lecture 1: Unhelpful conversations
Lecture 2: Psychological Reactance
Lecture 3: The Difficult Conversation Roadmap
Chapter 8: Starting the Conversation
Lecture 1: Don’t hit and run
Lecture 2: Begin with the third story
Lecture 3: Extend an invitation
Chapter 9: Specific Kind of Difficult Conversations
Lecture 1: Giving Bad News
Lecture 2: Giving Feedback
Lecture 3: Asking Your Boss For a Raise
Lecture 4: Apologizing
Lecture 5: Difficult Conversations over Email or Phone
Chapter 10: Listening Skills
Lecture 1: Introduction to Section
Lecture 2: How to manage your internal voice
Lecture 3: Inquiring
Lecture 4: Paraphrasing For Clarity
Lecture 5: Acknowledging Their Feelings
Chapter 11: Express Your Story
Lecture 1: Why to Express Your Story
Lecture 2: How to Express Your Story
Lecture 3: Guidelines to tell Your Story With Clarity
Chapter 12: Powerful Skills for Leading the Conversation
Lecture 1: Introduction to Section
Lecture 2: Reframing
Lecture 3: Empathetic Listening
Lecture 4: Naming the Dynamic
Chapter 13: Second Level Problem Solving
Lecture 1: Brainstorming
Lecture 2: Letting go
Chapter 14: Conflict Resolution: Dealing with Specific Personality Types
Lecture 1: Introduction to Section
Lecture 2: Dealing with Manipulators
Lecture 3: Dealing with Defensive People
Lecture 4: Dealing with People Pleasers
Chapter 15: How to Have a Difficult Conversation with Your Boss
Lecture 1: Why Stand up to Your Boss
Lecture 2: Control Vs Influence
Lecture 3: Important Guidelines
Lecture 4: Dealing with an Abusive Boss
Chapter 16: Self-work for Difficult Conversations
Lecture 1: Self-work for Difficult Conversations
Lecture 2: A Request
Lecture 3: More From Roma Sharma
Instructors
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Roma Sharma
Author, Communication Coach, & Trainer
Rating Distribution
- 1 stars: 2 votes
- 2 stars: 4 votes
- 3 stars: 14 votes
- 4 stars: 27 votes
- 5 stars: 55 votes
Frequently Asked Questions
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Can I take my courses with me wherever I go?
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