How To Quickly Diffuse Another Person's Anger

How To Quickly Diffuse Another Person's Anger, available at $84.99, has an average rating of 4.64, with 34 lectures, 6 quizzes, based on 5332 reviews, and has 15517 subscribers.

You will learn about Master skills to calm an angry person down Learn to identify the root cause of a person's anger Develop the skills to work toward an amicable resolution Prevent verbal assaults from escalating out of control Freedom from reacting defensively to other people's outbursts Reduce the intensity of a confrontation Enjoy improved relationships Gain greater self-awareness and life skills Reduce stress levels Enjoy greater sense of peace Gain the respect of others Be a role model This course is ideal for individuals who are Anyone wanting to effectively deal with another person’s anger and diffuse tense situations or Anybody having to deal with work related anger or Anyone having to deal with the anger of a family member or an acquaintance or Anyone in a customer service role having to deal with disgruntled clients/customers or Any business owner wanting the skills to effectively deal with angry confrontations or Anyone wanting to build their effective communication life skills It is particularly useful for Anyone wanting to effectively deal with another person’s anger and diffuse tense situations or Anybody having to deal with work related anger or Anyone having to deal with the anger of a family member or an acquaintance or Anyone in a customer service role having to deal with disgruntled clients/customers or Any business owner wanting the skills to effectively deal with angry confrontations or Anyone wanting to build their effective communication life skills.

Enroll now: How To Quickly Diffuse Another Person's Anger

Summary

Title: How To Quickly Diffuse Another Person's Anger

Price: $84.99

Average Rating: 4.64

Number of Lectures: 34

Number of Quizzes: 6

Number of Published Lectures: 34

Number of Published Quizzes: 6

Number of Curriculum Items: 40

Number of Published Curriculum Objects: 40

Original Price: $89.99

Quality Status: approved

Status: Live

What You Will Learn

Master skills to calm an angry person down
Learn to identify the root cause of a person's anger
Develop the skills to work toward an amicable resolution
Prevent verbal assaults from escalating out of control
Freedom from reacting defensively to other people's outbursts
Reduce the intensity of a confrontation
Enjoy improved relationships
Gain greater self-awareness and life skills
Reduce stress levels
Enjoy greater sense of peace
Gain the respect of others
Be a role model

Who Should Attend

Anyone wanting to effectively deal with another person’s anger and diffuse tense situations
Anybody having to deal with work related anger
Anyone having to deal with the anger of a family member or an acquaintance
Anyone in a customer service role having to deal with disgruntled clients/customers
Any business owner wanting the skills to effectively deal with angry confrontations
Anyone wanting to build their effective communication life skills

Target Audiences

Anyone wanting to effectively deal with another person’s anger and diffuse tense situations
Anybody having to deal with work related anger
Anyone having to deal with the anger of a family member or an acquaintance
Anyone in a customer service role having to deal with disgruntled clients/customers
Any business owner wanting the skills to effectively deal with angry confrontations
Anyone wanting to build their effective communication life skills

This course teaches the 5 key steps that you need to follow when you are confronted by an angry person. There are certain strategies, tools, and techniques you need to use in order to effectively calm an angry person down, and certain approaches you must avoid at all costs.

You will learn what changes take place to a person who becomes angry and why it is so important to calm that person down before you try to enter into conversation with them. This course teaches you how to do this. The steps shared in this course are often taught to customer service staff.

Take on board the learnings, and practice in a safe environment, and you’ve be amazed and delighted with your new found confidence and abilities when next having to deal with an angry person.

My suggestion is not to rush your way through this course. Systematically practice the different strategies as you are introduced to them. For this you will need a partner – ideally somebody who is good at pretending they are angry! Practicing in a safe environment will prepare you for a real event.

Please Note: this course covers practical steps you can follow and the content is presented in layman terms. It is not designed for health professionals who most probably already have covered anger management as part of their training. Nor is this a Conflict Resolution course; this would be far more in-depth and would incorporate a small component on anger management.

Course Curriculum

Chapter 1: Understanding Anger

Lecture 1: Anger

Lecture 2: You Will Enjoy Many Benefits

Lecture 3: A Personal Hello From Silvia – Your Instructor

Lecture 4: How Do You Normally React When Confronted By An Angry Person?

Lecture 5: What Happens To A Person When They Get Angry

Lecture 6: Physical Changes

Lecture 7: Behavioural Changes

Lecture 8: The Three Components Of Anger

Lecture 9: Silvia Talks About Personalities and Anger

Lecture 10: Let's Review Section 1

Chapter 2: It's Important To Get The Angry Person's Attention

Lecture 1: Ignore This Step At Your Peril

Lecture 2: These Strategies Are Powerful

Lecture 3: Let's Review Section 2

Lecture 4: A Great Way To Develop Your Skills

Chapter 3: Empathise And Neutralise

Lecture 1: Empathise And Neutralise

Lecture 2: Common Mistakes You Should Never Indulge In

Lecture 3: Valuable Tips

Lecture 4: Silvia Shares Feedback From A Seminar Participant

Lecture 5: Taking Time-Out

Lecture 6: Don't Take The Attack Personally

Lecture 7: The Anger Iceberg

Lecture 8: Let's Review Section 3

Chapter 4: Enter Into Conversation

Lecture 1: It's Time To Enter Into Conversation

Lecture 2: This Step Is Vital!

Lecture 3: Let's Review Section 4

Chapter 5: Suggest Solutions

Lecture 1: Suggest Solutions

Lecture 2: What To Do When You Can't Agree

Lecture 3: Silvia Here. Did You Get Around To Following My Suggestion?

Lecture 4: Let's Review Section 5

Chapter 6: Follow Through And Follow Up

Lecture 1: Follow Through And Follow Up

Lecture 2: Download Your Conflict Management Guide

Lecture 3: Let's Review Section 6

Chapter 7: Insightful Quotes

Lecture 1: Quotes For You To Ponder On.

Lecture 2: Bonus Lecture

Instructors

Silvia Wright-Davies
Business Skills Corporate Trainer

Rating Distribution

1 stars: 45 votes
2 stars: 86 votes
3 stars: 632 votes
4 stars: 1743 votes
5 stars: 2826 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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