Human Resources Excellency Program 2

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction to the Human Resource Excellency Program 2

Chapter 2: Dealing with Change

Lecture 1: Why Change and the Cold Hard Facts

Lecture 2: Reactions to Change and Identifying Change Styles

Lecture 3: Your Role in Managing Change and Organizational Change

Lecture 4: Define Objective Change and Train People and Give Tools

Lecture 5: Communicate Expectations and Reward Success

Lecture 6: Stages of Change

Lecture 7: Change Exercise 1

Lecture 8: Reading Assignment Section 2

Chapter 3: Managing Redundancies

Lecture 1: Trauma, Formal Procedure and Avoidance

Lecture 2: Breaking the News, Explaining the Process and Common Criteria

Lecture 3: Fairness, Communication and Consultation

Lecture 4: Maintaining Performance, Supporting Leavers and Working with Unions

Lecture 5: Top Tips, Role of the Manager or Supervisor and Plan for the Meeting

Lecture 6: Reading Assignment Section 3

Chapter 4: Conflict Resolution Part 1

Lecture 1: What is Conflict?

Lecture 2: Functional Conflict, Dysfunctional Conflict and Levels of Conflict

Lecture 3: Attitude and Persuasion

Lecture 4: Perceptions & Assumptions and Conflict Resolution Styles

Lecture 5: Intra and Inter-organizational and group Conflict

Lecture 6: Intrapersonal and Interapersonal Conflict and Task vs Relationship vs Process

Lecture 7: Conflict Resolution Part 1 Exercise 2

Chapter 5: Conflict Resolution Part 2

Lecture 1: Responses to Conflict

Lecture 2: Ways to Deal with Conflict and Negotiating Skills

Lecture 3: Isolate the Facts from the Emotions and Listen More

Lecture 4: Try to Emphathize with the Person and Don't be Defensive

Lecture 5: One-way and Two-way Communication

Lecture 6: Barriers to Communication

Lecture 7: Conflict Resolution Part 2 Exercise 3

Chapter 6: Conflict Resolution Part 3

Lecture 1: Process for Handling Conflict, Building Relationships and Conflict Resolution

Lecture 2: Customers, Co-workers and Employers

Lecture 3: Conflict in Organizations and Desired Outcomes of Conflict

Lecture 4: Conflict Resolution Part 3 Exercise 4

Lecture 5: Reading Assignment Section 6

Chapter 7: Employee Dispute Resolution Part 1

Lecture 1: Employee Dispute Resolution, Handling and Conducting Grievance Handling Meetings

Lecture 2: Setting the Ground Rules and Leading the Meeting

Lecture 3: Handling Employee Objections, Hidden Agendas and Supervisor Intervention

Chapter 8: Employee Dispute Resolution Part 2

Lecture 1: Working Relationships and Keep it Simple

Lecture 2: Policy and What to Include in the Policy

Lecture 3: Scope, Exclusions and Prerogatives

Lecture 4: Approaches to Handling and The Informal & Formal Approach

Lecture 5: Time Frames to Resolve a Dispute

Lecture 6: Reading Assignment Section 8

Chapter 9: Workplace Harassment and Violence Part 1

Lecture 1: Definition of Workplace Violence and What Causes Violent Acts

Lecture 2: Profile of a Perpetrator and Types of Harassment

Lecture 3: Hostile Environment Harassment and Types of Hostile Environment Harassment

Lecture 4: Other Types of Harassment

Lecture 5: What can an Organization Do?

Lecture 6: Reading Assignment Section 9

Chapter 10: Workplace Harassment and Violence Part 2

Lecture 1: Supervisors Role, What's with the Silence and Consequences

Lecture 2: Four Categories and Two Types of Co-worker Violence

Lecture 3: Be Proactive – Surveys and Control Measures

Lecture 4: Standard Practices, Investigation and Remember

Lecture 5: Reading Assignment Section 10

Chapter 11: Office Ethics and Diversity

Lecture 1: What is Ethics? and Why Identifying Ethical Standards is Hard?

Lecture 2: Five Sources of Ethical Standards

Lecture 3: Putting the Approaches Together and Making Decisions

Lecture 4: A Framework for Thinking Ethically and Discrimination

Lecture 5: Equal Pay, Disabled Staff and Bullying in the Workplace

Lecture 6: Stress, Equal Opportunities Policies and Your Responsibilities

Lecture 7: Diversity Exercise 5

Lecture 8: Reading Assignment Section 11

Chapter 12: Course Resources

Lecture 1: Conflict Resolution Exercise Answers

Lecture 2: Quiz Answer Sheet

Chapter 13: Human Resources Excellence Program 2 Certification

Lecture 1: Final Exam

Lecture 2: Conclusion – Final Lecture