Increase sales through great customer service skills

Increase sales through great customer service skills, available at $19.99, has an average rating of 4.25, with 19 lectures, 1 quizzes, based on 227 reviews, and has 1938 subscribers.

You will learn about Interact with customers using best practise techniques and skills to have fantastic engagement and customer service skills Learn how to handle clients in all types of situation This course is ideal for individuals who are Anyone who has to deal with customers; either face to face or via the phone It is particularly useful for Anyone who has to deal with customers; either face to face or via the phone.

Enroll now: Increase sales through great customer service skills

Summary

Title: Increase sales through great customer service skills

Price: $19.99

Average Rating: 4.25

Number of Lectures: 19

Number of Quizzes: 1

Number of Published Lectures: 19

Number of Published Quizzes: 1

Number of Curriculum Items: 20

Number of Published Curriculum Objects: 20

Original Price: £149.99

Quality Status: approved

Status: Live

What You Will Learn

Interact with customers using best practise techniques and skills to have fantastic engagement and customer service skills
Learn how to handle clients in all types of situation

Who Should Attend

Anyone who has to deal with customers; either face to face or via the phone

Target Audiences

Anyone who has to deal with customers; either face to face or via the phone

If you can retain long term customers rather than constantly replacing them with new clients, then it can increase your profit by over 50%.

If this is a challenge for you then this course is a must for you and your staff. It doesn’t contain hours of needless video content but everything you and your team need to know to build a trusted and sustained relationship with customers from improving your listening skills to questioning techniques that enable you to get to the heart of the issue as quickly as possible. I will show you how to build empathy (not sympathy) with your customers and provide you with tools and techniques for dealing with challenging customers.

The course contains many downloadable tools and templates that you can use to support you in delivering exceptional customer service resulting in increased sales and long term relationships.

STOP PRESS: This course has now been used by hundreds of organisations as their defacto customer service training tool

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: Why should I provide great customer service?

Lecture 3: The key to great customer service

Chapter 2: Understanding your customers

Lecture 1: Defining customer personas

Lecture 2: Step by step guide to creating your customer personas

Lecture 3: How to use your customer personas

Chapter 3: Connecting with your customer – providing the appropriate levels of service

Lecture 1: Your market position and service levels

Lecture 2: Standards and extras

Lecture 3: How your customer evaluates your service levels

Chapter 4: Questioning skills

Lecture 1: GROW Questioning Model

Chapter 5: Dealing with difficult customers

Lecture 1: Empathy v Sympathy

Lecture 2: 8 steps to dealing with difficult customers

Lecture 3: Dealing with an angry customer

Lecture 4: Example of poor customer service

Lecture 5: Example of good customer service

Chapter 6: Giving difficult feedback

Lecture 1: Giving difficult feedback

Lecture 2: Feedback stages of acceptance

Chapter 7: Listening skills

Lecture 1: Active Listening

Chapter 8: Wrap up and next steps

Lecture 1: Summary and recap

Instructors

Robert Da Costa
Business coach and trainer

Rating Distribution

1 stars: 1 votes
2 stars: 7 votes
3 stars: 48 votes
4 stars: 91 votes
5 stars: 80 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

Menu