Introduction to Customer Success in modern B2B SaaS Business
Introduction to Customer Success in modern B2B SaaS Business, available at $44.99, has an average rating of 4, with 10 lectures, 6 quizzes, based on 1 reviews, and has 2 subscribers.
You will learn about What is Customer Success The Customer Journey The importance of Customer Success Important Customer Success KPI's and Metrics Customer Onboarding and Adoption Customer Retention and Expansion Building a Customer-Centric Culture This course is ideal for individuals who are Everyone eager to improve customer success or Customer success managers of B2B SaaS Business or Start-up founders It is particularly useful for Everyone eager to improve customer success or Customer success managers of B2B SaaS Business or Start-up founders.
Enroll now: Introduction to Customer Success in modern B2B SaaS Business
Summary
Title: Introduction to Customer Success in modern B2B SaaS Business
Price: $44.99
Average Rating: 4
Number of Lectures: 10
Number of Quizzes: 6
Number of Published Lectures: 10
Number of Published Quizzes: 6
Number of Curriculum Items: 16
Number of Published Curriculum Objects: 16
Original Price: €22.99
Quality Status: approved
Status: Live
What You Will Learn
- What is Customer Success
- The Customer Journey
- The importance of Customer Success
- Important Customer Success KPI's and Metrics
- Customer Onboarding and Adoption
- Customer Retention and Expansion
- Building a Customer-Centric Culture
Who Should Attend
- Everyone eager to improve customer success
- Customer success managers of B2B SaaS Business
- Start-up founders
Target Audiences
- Everyone eager to improve customer success
- Customer success managers of B2B SaaS Business
- Start-up founders
“Introduction to Customer Success in modern B2B SaaS Business” is an immersive online course crafted to empower professionals with the expertise required to thrive in the ever-evolving landscape of B2B customer success within the SaaS industry.
Kicking off with a comprehensive exploration of customer success, learners embark on a journey through its evolution and pivotal role in B2B SaaS enterprises, unraveling key metrics and KPIs crucial for performance evaluation. The course navigates through the intricate terrain of the customer journey, spotlighting the importance of pinpointing pain points and nurturing proactive engagement.
Participants are guided through the art of devising a robust customer success strategy, from customer segmentation and SMART goal setting to the meticulous crafting of tailored success plans. Vital topics such as onboarding, adoption, retention, and expansion strategies are dissected, underscoring the paramount significance of fostering enduring customer relationships.
Furthermore, the course delves into the imperative of cultivating a customer-centric culture, shedding light on prevalent challenges and furnishing actionable insights to instill and perpetuate a culture deeply entrenched in customer satisfaction and success. Through engaging modules, real-world case studies, and interactive discussions, learners emerge equipped with the prowess to spearhead customer success initiatives and propel their organizations towards unparalleled growth and prosperity in the competitive B2B SaaS arena.
Course Curriculum
Chapter 1: Introduction
Lecture 1: Introduction
Lecture 2: Summary
Chapter 2: The Customer Journey in B2B SaaS
Lecture 1: Customer Journey
Lecture 2: Summary
Chapter 3: Developing a customer success plan
Lecture 1: Developing a customer success plan
Chapter 4: Customer Onboarding and Adoption
Lecture 1: Customer Onboarding and Adoption
Lecture 2: Summary
Chapter 5: Customer Retention
Lecture 1: Customer Retention
Lecture 2: Summary
Chapter 6: Building a customer centric culture
Lecture 1: Building a customer centric culture
Instructors
-
Leopold Holstein
VENMATE -
Felix Benscheid
Customer Success Management Expert & SaaS Entreprenuer
Rating Distribution
- 1 stars: 0 votes
- 2 stars: 0 votes
- 3 stars: 0 votes
- 4 stars: 1 votes
- 5 stars: 0 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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