ISO 9001, Quality Management and Strategic Thinking Training

ISO 9001, Quality Management and Strategic Thinking Training, available at $89.99, has an average rating of 4.3, with 89 lectures, 10 quizzes, based on 311 reviews, and has 1166 subscribers.

You will learn about What is the context of the organization? Relation with SWOT analysis and interested parties needs & expectations + Strategic map building What is Mission, Vision and strategic Planning and the easiest way to understand and use them How to Evaluate the Quality Management System and Business Performance Why should you have an analytical Mindset? Customer Satisfaction, Key Performance Indicators and Dashboards to monitor process/Business performance ISO 9000:2015 most needed and critical definitions ISO 9001:2015 major changes ISO 9001:2015 major points that shows how real business works What is a process approach and how to efficiently use it (+PDCA understandings) What are the Quality Management Principles Leadership role in ISO 9001 How to establish quality objectives and get the best use of them – SMART Objectives Difference between Goal and Objectives and how to establish Both (from where to start) Use of Data to Measure and monitor the Performances Management Review Meetings, Nonconformity, Corrective actions and Continual Improvement mindset What to do? Action plan for your Business: Workshop preparation – full work needed map Summary of some Tools that you need to use (SIPOC, Flowcharts, Control Charts, Cause and Effect, Pareto, 5 whys) This course is ideal for individuals who are Students or All Employees or Top Management – Leaders or Quality Assurance Managers/Employees or Quality Control Managers/Employees or Quality Auditors or Anyone interested in understanding the real ISO 9001 objective(s) and application or Individuals that really like to have an analytical mindset or New business owners or Entrepreneur It is particularly useful for Students or All Employees or Top Management – Leaders or Quality Assurance Managers/Employees or Quality Control Managers/Employees or Quality Auditors or Anyone interested in understanding the real ISO 9001 objective(s) and application or Individuals that really like to have an analytical mindset or New business owners or Entrepreneur.

Enroll now: ISO 9001, Quality Management and Strategic Thinking Training

Summary

Title: ISO 9001, Quality Management and Strategic Thinking Training

Price: $89.99

Average Rating: 4.3

Number of Lectures: 89

Number of Quizzes: 10

Number of Published Lectures: 89

Number of Published Quizzes: 10

Number of Curriculum Items: 99

Number of Published Curriculum Objects: 99

Original Price: $119.99

Quality Status: approved

Status: Live

What You Will Learn

What is the context of the organization? Relation with SWOT analysis and interested parties needs & expectations + Strategic map building
What is Mission, Vision and strategic Planning and the easiest way to understand and use them
How to Evaluate the Quality Management System and Business Performance
Why should you have an analytical Mindset? Customer Satisfaction, Key Performance Indicators and Dashboards to monitor process/Business performance
ISO 9000:2015 most needed and critical definitions
ISO 9001:2015 major changes
ISO 9001:2015 major points that shows how real business works
What is a process approach and how to efficiently use it (+PDCA understandings)
What are the Quality Management Principles
Leadership role in ISO 9001
How to establish quality objectives and get the best use of them – SMART Objectives
Difference between Goal and Objectives and how to establish Both (from where to start)
Use of Data to Measure and monitor the Performances
Management Review Meetings, Nonconformity, Corrective actions and Continual Improvement mindset
What to do? Action plan for your Business: Workshop preparation – full work needed map
Summary of some Tools that you need to use (SIPOC, Flowcharts, Control Charts, Cause and Effect, Pareto, 5 whys)

Who Should Attend

Students
All Employees
Top Management – Leaders
Quality Assurance Managers/Employees
Quality Control Managers/Employees
Quality Auditors
Anyone interested in understanding the real ISO 9001 objective(s) and application
Individuals that really like to have an analytical mindset
New business owners
Entrepreneur

Target Audiences

Students
All Employees
Top Management – Leaders
Quality Assurance Managers/Employees
Quality Control Managers/Employees
Quality Auditors
Anyone interested in understanding the real ISO 9001 objective(s) and application
Individuals that really like to have an analytical mindset
New business owners
Entrepreneur

This course is not a step by step (or clause by clause) explanation of ISO 9001:2015! At all! For such courses, please refer to other colleagues/instructors where they have a great explanation for that.

In this course (in which for sure we will extract some clauses and explain from the system), we will be concentrating on how to understand ISO 9001 Quality Management System as the way you do Business. Your daily Business, Analysis and Implementation.

We will start by the most needed and critical definitions (looks boring a bit but without this foundation, we cannot beat the coming beast) that will enlighten our path to the other lectures and sections.

Then, we will highlight the role of leadership in the quality management system and how much leaders are in the heart of the whole process (company) and each and every process also.

Later, we will be discussing the great seven Quality Management Principles that almost all business owners’ uses on their daily basis and within their leadership styles without knowing the emphasis that ISO put on them.

In addition to that, we will be discussing the major changes in ISO 2015 revision compared to 2008 and not to just know the difference rather than knowing its importance on the business itself.

One major concept will be discussed and fully explained also is the Process approach and how this can help you to Plan, Do, Check and Act (Continually Improve) any Process (wide or sub process) that you will be working on or even designing (new process)

Another critical aspects that is considered the biggest change in the new ISO 2015 version is the context of the organization, we will be demystifying it to know the importance of identifying the External & Internal issues, Interested parties plus their needs and expectations (what is the difference between a need and an expectation also), Risks and opportunities and the relation with SWOT analysis. We will be using those aspects to understand the Strategic planning process, Vision, Mission, Strategy Map, and its integration with the Quality Management System and process approach.

Then we will be demystifying the difference between a GOALand an Objective and how SMART objectives achieve the intended results. Then we will discuss the origin of objectives establishment and from where to start.

Performance Evaluationwill be critical to implement after all this knowledge, whatto measure and monitor? When? How(methods used)? … And many other questions the organization and its process owners shall ask themselves.

How to use the dataperfectly so to analyzeand improvethe use of resourcesfor a better output? How to be efficient rather than being effective.

How to make sure your products and services are conformingto client’s requirements? The degree of your customer satisfaction? The effectivenessof your QMS? If you actuallygot what you plannedfor? How your external providers are performing and how you can continually improve your QMS? Those questions shall be the basis of your interpretation of the business.

We will be discussing how to establish your process KPIs (Key Performance Indicators) and release a dashboard to ease monitoring those processes. Management Review meeting importance (Inputs & Outputs needed/expected), NCRs and continually improving to reach an Analytical Mindset.

Be Ready for a different, but great journey!

Course Curriculum

Chapter 1: Course Structure

Lecture 1: Course Structure

Chapter 2: Critical Definitions

Lecture 1: What is Quality

Lecture 2: What is ISO

Lecture 3: What is a System – Management System

Lecture 4: What is Policy – Quality Policy

Lecture 5: What is Vision, Mission & Strategy

Lecture 6: QA Vs QC

Lecture 7: Effectiveness Vs Efficiency

Lecture 8: Verification Vs Validation

Lecture 9: Conformity Vs Nonconformity Vs Defect

Lecture 10: Correction Vs Corrective Action Vs Preventive Action

Lecture 11: Risk & Preventive Action

Lecture 12: What is Competence

Lecture 13: What is the Context of the Organization

Lecture 14: Who are the Interested parties

Lecture 15: What are the Needs & expectations

Lecture 16: Management System Requirements

Lecture 17: Who is a customer

Lecture 18: What is Customer Satisfaction

Lecture 19: Product Vs Service Vs Process

Lecture 20: Document Vs Record

Lecture 21: What is Customer Complaint

Lecture 22: Measuring Vs Monitoring Vs Performance

Chapter 3: Who is Responsible

Lecture 1: Who is Responsible

Lecture 2: Responsibility Vs Accountability

Chapter 4: Quality Management Principles

Lecture 1: Quality Management Principles

Chapter 5: Major Changes

Lecture 1: ISO 9001:2015 Core Concepts

Lecture 2: Major terminology Differences

Lecture 3: Documented Information

Lecture 4: Major changes – Organizational Knowledge

Lecture 5: Major changes – Risk Based Thinking

Chapter 6: Process Approach

Lecture 1: Process Approach Concept-1

Lecture 2: What is PDCA

Lecture 3: Process Approach Concept-2

Lecture 4: PDCA in ISO 9001:2015

Lecture 5: Key Benefits

Lecture 6: Process Approach in ISO 9001:2015

Chapter 7: Context of the Organization

Lecture 1: Understanding the Organization and its Context

Lecture 2: Internal & External issues

Lecture 3: SWOT Analysis

Lecture 4: Interested Parties & their Needs & Expectations

Lecture 5: KANO Model

Lecture 6: Understanding the context – Summary

Lecture 7: Choosing your Strategic Objective

Lecture 8: Strategic Map Examples-1

Lecture 9: Strategic thinking & QMS

Lecture 10: Strategic Planning Process

Lecture 11: What is a Vision

Lecture 12: How to Create a Vision Statement

Lecture 13: What is a Mission

Lecture 14: SMART GOAL

Lecture 15: SMART Goal Example

Lecture 16: Strategic Map Examples-2

Lecture 17: Context Chapter Summary

Lecture 18: Additional Material Introduction

Lecture 19: Context Study Video

Lecture 20: Objectives & KPIs Video

Lecture 21: Context summary Presentation

Chapter 8: Quality Objectives

Lecture 1: Quality Objectives & Planning

Lecture 2: ISO & SMART

Lecture 3: Objectives Origin

Lecture 4: Objectives Examples

Lecture 5: Goal Vs Objective-1

Lecture 6: Goal Vs Objective Example

Lecture 7: Goal Vs Objective-2

Chapter 9: Performance Evaluation

Lecture 1: Performance Evaluation in ISO 9001:2015

Lecture 2: Customer Satisfaction

Lecture 3: Analysis & Evaluation

Lecture 4: Key Performance Indicators

Lecture 5: Dashboard Examples

Lecture 6: Management Review Meetings

Lecture 7: Improvement

Lecture 8: Nonconformity & Corrective Action

Lecture 9: Nonconformity & Corrective Action Example

Lecture 10: Nonconformity & Corrective Action Origin

Lecture 11: Continual Improvement

Lecture 12: Analysis Mindset.

Lecture 13: Quantitative Vs Qualitative

Chapter 10: Now What

Lecture 1: Now What?

Lecture 2: Course Summary

Chapter 11: Helpful Tools

Instructors

Hadi El Cheikh
QHSE Leader

Rating Distribution

1 stars: 0 votes
2 stars: 7 votes
3 stars: 29 votes
4 stars: 100 votes
5 stars: 175 votes

Frequently Asked Questions

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You can view and review the lecture materials indefinitely, like an on-demand channel.

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