IT Outsourcing , Procurement and Vendor Management

IT Outsourcing , Procurement and Vendor Management, available at $19.99, has an average rating of 4.57, with 106 lectures, based on 18 reviews, and has 125 subscribers.

You will learn about Formulate a forward-looking sourcing and supplier management strategy Select suppliers using a systematic, evidence-based process Craft and negotiate win-win contracts Effectively onboard and transition-in suppliers Manage and develop positive, constructive supplier relationships Evaluate and manage supplier performance This course is ideal for individuals who are Those involved in working with suppliers delivering IT-related services. or Those involved in working with clients as a supplier delivering IT-related services. or Those involved in account management or project management in IT-related fields. or Those seeking to prepare themselves for client or supplier facing roles. It is particularly useful for Those involved in working with suppliers delivering IT-related services. or Those involved in working with clients as a supplier delivering IT-related services. or Those involved in account management or project management in IT-related fields. or Those seeking to prepare themselves for client or supplier facing roles.

Enroll now: IT Outsourcing , Procurement and Vendor Management

Summary

Title: IT Outsourcing , Procurement and Vendor Management

Price: $19.99

Average Rating: 4.57

Number of Lectures: 106

Number of Published Lectures: 106

Number of Curriculum Items: 106

Number of Published Curriculum Objects: 106

Original Price: $119.99

Quality Status: approved

Status: Live

What You Will Learn

Formulate a forward-looking sourcing and supplier management strategy
Select suppliers using a systematic, evidence-based process
Craft and negotiate win-win contracts
Effectively onboard and transition-in suppliers
Manage and develop positive, constructive supplier relationships
Evaluate and manage supplier performance

Who Should Attend

Those involved in working with suppliers delivering IT-related services.
Those involved in working with clients as a supplier delivering IT-related services.
Those involved in account management or project management in IT-related fields.
Those seeking to prepare themselves for client or supplier facing roles.

Target Audiences

Those involved in working with suppliers delivering IT-related services.
Those involved in working with clients as a supplier delivering IT-related services.
Those involved in account management or project management in IT-related fields.
Those seeking to prepare themselves for client or supplier facing roles.

Most companies rely on external suppliers to deliver IT services and solutions. With digitisation, new technologies and IT complexity, companies will become increasingly dependent on external suppliers. Outsourcing in financial services has become a norm, with banks and financial institutions often signing large, long-term deals with IT providers.

Those suppliers can either be a source of endless frustration, strategic business enablers or anything in-between. The industry data suggests that the expectations from outsourcing and suppliers are frequently not met.

Getting the most out of suppliers and building win-win relationships can make all the difference. Companies like Apple and Nike have shown how well-managed supplier ecosystems are integral to success and competitive advantage.

There are success stories and best practices that organisations can learn from and take advantage of. This course is designed with that in mind.

The target audience for this course are those who are involved in IT outsourcing and external services,whether as a member of the supplier or client team.

The course is organised as follows:

Globalisation, outsourcing and supplier ecosystems
Outsourcing and supplier strategy
Supplier selection
Contracts and negotiation
Supplier onboarding and transition
Managing supplier relationships
Evaluating supplier performance

The video content is recorded as short, easy-to-digest modules to help learners navigate the course and refer back to individual topics that they might find useful.

Note: This course was originally designed as a graduate course for the MSc programme @ Nanyang Technological University (NTU), Singapore. As an in-class course, it has benefited hundreds of IT professionals. The course will be updated with new materials as appropriate.

Course Curriculum

Chapter 1: Globalisation, Outsourcing and Multi-supplier Ecosystems

Lecture 1: Course introduction

Lecture 2: Key terminology

Lecture 3: Globalisation and outsourcing

Lecture 4: Outsourced manufacturing

Lecture 5: Apple's global supplier ecosystem

Lecture 6: iPhone production in US vs China

Lecture 7: Economic theory of outsourcing – absolute vs comparative advantage

Lecture 8: But iPhone production is not possible in the US!

Lecture 9: Outsourcing means job losses, right?

Lecture 10: Outsourcing and multi-supplier ecosystem as part of a competitive strategy

Lecture 11: Boeing's multi-supplier ecosystem

Lecture 12: Supplier ecosystem as part of business strategy

Lecture 13: Outsourcing and multi-suppliers is the norm in the IT industry

Lecture 14: Flavours of outsourcing

Lecture 15: Multi-supplier ecosystem

Lecture 16: Ladder of supplier relationships – not all suppliers are equal

Lecture 17: Key take-away – effectively manage supplier ecosystems

Chapter 2: Outsourcing and Supplier Strategy

Lecture 1: Outsourcing at LMU

Lecture 2: IT services delivery

Lecture 3: Outsourcing at State Farm Bank

Lecture 4: Are you capable of doing it in-house?

Lecture 5: Motivations for using external suppliers

Lecture 6: Kraljic matrix – strategies for procurement

Lecture 7: Sourcing canvas – a framework for examining sourcing decisions

Lecture 8: Short-term vs. long-term perspective

Lecture 9: NSI and transformational outsourcing

Lecture 10: Scope of sourcing

Lecture 11: Total sourcing at DBS bank

Lecture 12: Deloitte's "Calling a Change" study (2005)

Lecture 13: Is outsourcing bad for the organisation?

Lecture 14: Regulatory considerations

Lecture 15: Supplier fit – aspects to consider

Lecture 16: Core competency

Lecture 17: Outsourcing decision matrix

Lecture 18: Outsourcing decision matrix example with Nike

Lecture 19: The infantilised argument

Lecture 20: Long-term outsourcing considered harmful?

Lecture 21: Crafting the sourcing strategy

Lecture 22: Key takeaway – sourcing strategy

Chapter 3: Supplier Selection

Lecture 1: CRACK criteria

Lecture 2: Request-for-Proposal (RFP) process

Lecture 3: Structure of an RFP

Lecture 4: Due diligence

Lecture 5: Regulatory requirements for due diligence

Lecture 6: Accenture study (2004) on supplier selection

Lecture 7: Supplier's perspective

Lecture 8: Classification of suppliers

Lecture 9: What defines sourcing success?

Lecture 10: Strategic sourcing is like a marriage

Lecture 11: Feeny competency model

Lecture 12: Single IT supplier?

Lecture 13: 4 models of supplier configuration

Lecture 14: Outsourcing at Boeing – it can backfire!

Lecture 15: key takeaway – partnership approach

Chapter 4: Contracts and Negotiation

Lecture 1: People have different expectations

Lecture 2: Supplier expectations – types of expectation

Lecture 3: Aligning expectations

Lecture 4: General types of contract

Lecture 5: Not just about price

Lecture 6: Structure of an agreement

Lecture 7: Failure to deliver and liabilities

Lecture 8: Case: Outages at DBS bank

Lecture 9: Disruption and impact tolerances

Lecture 10: Using SLAs

Lecture 11: Negotiations and common interests

Lecture 12: Lack of common interests is not unusual

Lecture 13: The 5 negotiation outcomes

Lecture 14: Tips for successful negotiations

Lecture 15: Don't select based solely on price

Lecture 16: Winner's curse

Lecture 17: Winner's curse example – BSB Sky vs HP

Lecture 18: Key takeaway – win win contract

Chapter 5: Supplier Onboarding and Transition

Lecture 1: Pre and post contract phases

Lecture 2: Knapp model of relationship development

Lecture 3: Onboarding and transition objectives

Lecture 4: Organisational redesign

Lecture 5: Cultural fit

Chapter 6: Managing Supplier Relationships

Lecture 1: Low success rates for outsourcing projects

Lecture 2: Evolution of the relationship – DBS and IBM

Lecture 3: Contract no guarantee of sourcing success

Lecture 4: Investing in relationship quality

Lecture 5: Tell tale signs of an unhealthy relationship

Lecture 6: Factors in partnership success (McKinsey 2015)

Lecture 7: McKinsey's 6 building blocks of successful partnership

Lecture 8: Sourcing governance

Lecture 9: Partnerships as organisms

Lecture 10: Contractual vs. normative relationship

Lecture 11: Trust and the trust equation

Lecture 12: Deloitte global outsourcing survey (2022)

Lecture 13: Key take away – trust and transparency

Chapter 7: Evaluating Supplier Performance

Lecture 1: Some questions about satisfaction

Lecture 2: Sainsbury's and Accenture disaster (2000)

Lecture 3: TSB migration goes awry

Instructors

Tech MBA
Inspiring a new generation of IT leaders

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2 stars: 1 votes
3 stars: 1 votes
4 stars: 7 votes
5 stars: 9 votes

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