Kano Analysis Model

Kano Analysis Model, available at $19.99, has an average rating of 4.55, with 24 lectures, 1 quizzes, based on 56 reviews, and has 3858 subscribers.

You will learn about How to deploy Kano Analysis How to deploy a Kano Analysis Diagram, effectively How to understand the voice of the customer in this manner How to graphically portray your customers voice clearly How to gather customer insight on what delights them and what frustrates them How to use the tool to understand your customers future needs / requirements How to place the vice of the customer at the heart of decision making You will be able to train others on the ability to deploy Kano Analysis You will be able to rapidly gather existing customer insight for their and future customer's benefit Once deployed, your organization will gather customer insight far quicker and more graphically This course is ideal for individuals who are Anyone currently working for a company who wants to improve their understanding of the customer or Anyone who wants to upskill in voice of the customer tools / activities or A company / individual looking to launch a new product / service and requires insight into what potential customers want or ANyone who wants to leave the course with full confidence in delivering this tool in their organization to improve performance It is particularly useful for Anyone currently working for a company who wants to improve their understanding of the customer or Anyone who wants to upskill in voice of the customer tools / activities or A company / individual looking to launch a new product / service and requires insight into what potential customers want or ANyone who wants to leave the course with full confidence in delivering this tool in their organization to improve performance.

Enroll now: Kano Analysis Model

Summary

Title: Kano Analysis Model

Price: $19.99

Average Rating: 4.55

Number of Lectures: 24

Number of Quizzes: 1

Number of Published Lectures: 24

Number of Published Quizzes: 1

Number of Curriculum Items: 26

Number of Published Curriculum Objects: 26

Original Price: $94.99

Quality Status: approved

Status: Live

What You Will Learn

How to deploy Kano Analysis
How to deploy a Kano Analysis Diagram, effectively
How to understand the voice of the customer in this manner
How to graphically portray your customers voice clearly
How to gather customer insight on what delights them and what frustrates them
How to use the tool to understand your customers future needs / requirements
How to place the vice of the customer at the heart of decision making
You will be able to train others on the ability to deploy Kano Analysis
You will be able to rapidly gather existing customer insight for their and future customer's benefit
Once deployed, your organization will gather customer insight far quicker and more graphically

Who Should Attend

Anyone currently working for a company who wants to improve their understanding of the customer
Anyone who wants to upskill in voice of the customer tools / activities
A company / individual looking to launch a new product / service and requires insight into what potential customers want
ANyone who wants to leave the course with full confidence in delivering this tool in their organization to improve performance

Target Audiences

Anyone currently working for a company who wants to improve their understanding of the customer
Anyone who wants to upskill in voice of the customer tools / activities
A company / individual looking to launch a new product / service and requires insight into what potential customers want
ANyone who wants to leave the course with full confidence in delivering this tool in their organization to improve performance

The Kano Analysis Diagram is one of the most popular voice of the customer tools available, and for good reason. It provides you with a framework to understand what customer data you need, how to get it and how to present it effectively. By taking this course, you will learn how to deploy a Kano Analysis Diagram to full effect. This will empower you to engage with your current and potential customers to understand what delights them, what satisfies them and what dissatisfies them. Once you have graphically mapped this out, you can use your diagram to make big decisions, impact your people, processes and products alike. In this course, we will explore:

– The fundamentals of the tool and the wider approach.

– Voice of the customer – what it is, why it is important and how to get it.

– The Kano Analysis Diagram, breaking it down stage by stage, explaining how to achieve each section to deliver maximum impact.

– A range of demonstrations based in different sectors, educating you on how you can practically deploy this fantastic tool.

At the end of the course, you will have the confidence to buildout a Kano Analysis Diagram in full. This will enable you to steer decisions on products and services both current and future, all with the aim of ensuring customer experience, satisfaction and sales all remain strong.

Course Curriculum

Chapter 1: Introduction

Lecture 1: What is covered in this course?

Lecture 2: Disclaimer

Lecture 3: What is the purpose of this course?

Chapter 2: Fundamentals of Kano

Lecture 1: What is Kano Analysis?

Lecture 2: When to use Kano Analysis?

Lecture 3: When to use Kano Analysis? Continued

Lecture 4: What is voice of the customer?

Lecture 5: What is voice of the customer? Continued

Lecture 6: Pros of Kano Analysis

Lecture 7: Cons of Kano Analysis

Chapter 3: Kano Analysis – Breakdown

Lecture 1: Overview

Lecture 2: Overview – Run through the approach

Lecture 3: Satisfaction

Lecture 4: Functionality

Lecture 5: Features

Lecture 6: Perception

Chapter 4: Demonstration

Lecture 1: Overview

Lecture 2: Demonstration 1

Lecture 3: Demonstration 2

Lecture 4: Demonstration 3

Chapter 5: Close out

Lecture 1: Review of key learnings

Lecture 2: Hints & tips

Lecture 3: Thank you

Lecture 4: Bonus

Instructors

Robert Chapman
Business Improvement Professional

Rating Distribution

1 stars: 0 votes
2 stars: 0 votes
3 stars: 3 votes
4 stars: 8 votes
5 stars: 45 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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