Konnect Insights Mastery
Konnect Insights Mastery, available at $44.99, has an average rating of 5, with 48 lectures, 1 quizzes, based on 17 reviews, and has 1001 subscribers.
You will learn about Learn practical applications of CXM fundamentals Learn how to set up and use Konnect Insights Learn digital Marketing and Analytics using Konnect Insights Learn response management and community engagement using konnect insights This course is ideal for individuals who are marketing professionals or graduates or business diploma or post graduate students or seasoned professionals looking to upskill or students looking to upskill It is particularly useful for marketing professionals or graduates or business diploma or post graduate students or seasoned professionals looking to upskill or students looking to upskill.
Enroll now: Konnect Insights Mastery
Summary
Title: Konnect Insights Mastery
Price: $44.99
Average Rating: 5
Number of Lectures: 48
Number of Quizzes: 1
Number of Published Lectures: 48
Number of Published Quizzes: 1
Number of Curriculum Items: 49
Number of Published Curriculum Objects: 49
Original Price: ₹799
Quality Status: approved
Status: Live
What You Will Learn
- Learn practical applications of CXM fundamentals
- Learn how to set up and use Konnect Insights
- Learn digital Marketing and Analytics using Konnect Insights
- Learn response management and community engagement using konnect insights
Who Should Attend
- marketing professionals
- graduates
- business diploma
- post graduate students
- seasoned professionals looking to upskill
- students looking to upskill
Target Audiences
- marketing professionals
- graduates
- business diploma
- post graduate students
- seasoned professionals looking to upskill
- students looking to upskill
The focal point of this course centers on showcasing the practical functionalities inherent in the Konnect Insights platform. Through this comprehensive curriculum, participants will adeptly apply their acquired knowledge in real-world scenarios utilizing Konnect Insights. The course delves into analyzing social media and social listening data, equipping learners with the skills to navigate complex processes in both social listening and publishing domains.
Throughout the program, participants will gain proficiency in dissecting social media metrics, understanding trends, and extracting actionable insights crucial for informed decision-making. They will also learn to harness the power of Konnect Insights’ tools to streamline social media management tasks, enhancing efficiency and effectiveness in their social media strategies.
Additionally, the course emphasizes practical earning, providing practical exercises and case studies that simulate real-world scenarios. Participants will have the opportunity to apply their knowledge in a controlled environment, honing their skills and confidence in utilizing Konnect Insights to its full potential.
By the end of the course, participants will emerge equipped with the expertise to leverage Konnect Insights as a powerful tool in their social media arsenal. They will be proficient in conducting in-depth social listening analyses, optimizing content strategies, and driving impactful engagements across various social media platforms.
Join us on this transformative journey and unlock the full capabilities of Konnect Insights for actionable insights and strategic social media management.
Course Curriculum
Chapter 1: Setting Up
Lecture 1: Introduction
Lecture 2: What are topics and boolean queries and how to set up?
Lecture 3: How to add owned and competitors’ social media brand accounts
Lecture 4: How to add email inbox
Lecture 5: What is classification and why is it important for social listening and how to
Lecture 6: How to setup auto assignments
Lecture 7: Setting up TATs, SLAs and priorities for tickets
Lecture 8: Setting up users and access roles
Lecture 9: Setting up Draft responses
Lecture 10: Setting up automations
Chapter 2: Managing Customer Queries
Lecture 1: Introduction
Lecture 2: All Messages view, capturing conversations as tickets, and queuing
Lecture 3: Responding to cutomer queries
Lecture 4: Response Management workflows for agents + ticket master view
Chapter 3: Social listening Analytics in Konnect Isights
Lecture 1: Introduction
Lecture 2: Social Listening Analytics
Lecture 3: Share of Voice
Lecture 4: Sentiment Analysis
Lecture 5: Classifcation Analysis
Lecture 6: Mediatype Analysis
Lecture 7: Social Listening Twitter Analytics
Lecture 8: Social Listening Instagram Analytics
Lecture 9: Competition Analytics through Social Listening
Lecture 10: Introduction
Lecture 11: Importance of social media analytics
Lecture 12: Twitter
Lecture 13: Facebook
Lecture 14: Youtube
Lecture 15: Instagram
Lecture 16: LinkedIn
Lecture 17: Tiktok
Lecture 18: Facebook Ads manager
Lecture 19: Competitor comparisons
Lecture 20: Smart Suggestions
Lecture 21: Ticketing Reports
Lecture 22: Introduction
Lecture 23: CRM Reports
Lecture 24: My tasks
Lecture 25: Queuing Report
Lecture 26: CSAT Report & NPS Score
Lecture 27: Introduction
Lecture 28: How to Create dashboards for reporting
Lecture 29: Using pre-defined templates for dashboards
Lecture 30: Going Deeper using Business Intelligence Tools
Lecture 31: Introduction
Lecture 32: Publishing module + AI
Lecture 33: Survey Module
Lecture 34: Crisis Management Module
Chapter 4: Quiz Time!
Instructors
-
Sameer Narkar
Founder and CEO – Konnect Insights
Rating Distribution
- 1 stars: 0 votes
- 2 stars: 0 votes
- 3 stars: 0 votes
- 4 stars: 0 votes
- 5 stars: 17 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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