Lead Digital Transformations aligned to your customer needs

Lead Digital Transformations aligned to your customer needs, available at $19.99, has an average rating of 4.65, with 18 lectures, based on 11 reviews, and has 6489 subscribers.

You will learn about Identify what to change for your digital transformation based on your customer needs related to your company's product or service Capture how to change aligned to how you currently serve your customers, by considering your employee experience (EX) Create a roadmap of what to change based on the effort and the value of each change Identify how to implement the change within your teams Create a repeatable change framework, to avoid big digital disruptions and constantly align to your customers needs This course is ideal for individuals who are Those that need to set a companies change strategy, or responsible for implementing it. Ideal for managers, team leaders, project or programme managers or change agents. It is particularly useful for Those that need to set a companies change strategy, or responsible for implementing it. Ideal for managers, team leaders, project or programme managers or change agents.

Enroll now: Lead Digital Transformations aligned to your customer needs

Summary

Title: Lead Digital Transformations aligned to your customer needs

Price: $19.99

Average Rating: 4.65

Number of Lectures: 18

Number of Published Lectures: 18

Number of Curriculum Items: 18

Number of Published Curriculum Objects: 18

Original Price: £22.99

Quality Status: approved

Status: Live

What You Will Learn

Identify what to change for your digital transformation based on your customer needs related to your company's product or service
Capture how to change aligned to how you currently serve your customers, by considering your employee experience (EX)
Create a roadmap of what to change based on the effort and the value of each change
Identify how to implement the change within your teams
Create a repeatable change framework, to avoid big digital disruptions and constantly align to your customers needs

Who Should Attend

Those that need to set a companies change strategy, or responsible for implementing it. Ideal for managers, team leaders, project or programme managers or change agents.

Target Audiences

Those that need to set a companies change strategy, or responsible for implementing it. Ideal for managers, team leaders, project or programme managers or change agents.

This is a step by step guide (9 in total) of how to create your digital transformation roadmap. Taking a Customer-Centric approach to identify what to change and why.

And it’s designed to work alongside your employees, helping build team collaboration and engagementto the company change by running cross-functional workshops to identify what the changes need to be, from a customer and employee point of view.

And because change is a constant, the framework enables you to re-run steps to assure you are always meeting & hopefully surpassing the needs of your customers.

This isn’t a technology led course and instead a strategic framework to help you lead digital transformationsaligned to your customers’ & employee needs, tailored to the uniqueness of your company.

After completing this course you will be able to;

Identify the changes you need to put in place for your digital transformation, aligned to the needs of your customers
Capture how to change, aligned with your current way of working
Define a roadmap of what to change based on the effort and the value of each change
Identify how to implement the change within your different cross-functional teams
Define a repeatable process, to assure your company’s products & services are always meeting the needs of your customers

Course Curriculum

Chapter 1: Introduction

Lecture 1: How best to work with this course and the approach we take

Lecture 2: What are the 9 steps for digital transformation?

Lecture 3: Introduction to the 9 steps of Digital Transformation video

Lecture 4: An overview of how these 9 steps of digital transformation are applied

Chapter 2: Creating a baseline for change

Lecture 1: Introduction to what you will learn from step 1 and creating your CX baseline

Lecture 2: Step 1 – capturing your current customer experience, your baseline for change

Lecture 3: What you will learn from step 2, capturing how you provide the service

Lecture 4: Step 2 – identifying how you currently provide this experience

Lecture 5: Our feelings are a major reason for the change, step 3 overview

Lecture 6: Step 3 & 4 – assigning how both your customers and employees feel

Chapter 3: Creating your desired service and roadmap for change

Lecture 1: Moving onto, what you want your change to be

Lecture 2: Step 5 – creating our desired customer experience

Lecture 3: How to prioritize your change

Lecture 4: Step 6 – prioritising your change to create your digital transformation roadmap

Lecture 5: Setting yourself up for implementation success

Lecture 6: Step 7 & 8 – setting you up for implementation success

Lecture 7: Now, to do it all again, creating your repeatable agile framework

Lecture 8: Step 9 – repeating step 1 to 8 again, for a different experience

Instructors

Katie Walker
Digital transformation and change culture lecturer

Rating Distribution

1 stars: 0 votes
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3 stars: 1 votes
4 stars: 2 votes
5 stars: 8 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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