Leadership Skills: Customer Service the Core of Any Business
Leadership Skills: Customer Service the Core of Any Business, available at $59.99, has an average rating of 4.53, with 43 lectures, based on 74 reviews, and has 211 subscribers.
You will learn about Establish unbeatable customer satisfaction and loyalty Create and support employee engagement Resolve just about every possible complaint Negotiate win-win solutions Treat every customer as a valued and unique individual This course is ideal for individuals who are Those new to customer service or Those who are or will provide customer service or Customer service managers or For every worker who wants to master the psychology of business interactions or Business owners or Business leaders and managers or Human Resource professionals It is particularly useful for Those new to customer service or Those who are or will provide customer service or Customer service managers or For every worker who wants to master the psychology of business interactions or Business owners or Business leaders and managers or Human Resource professionals.
Enroll now: Leadership Skills: Customer Service the Core of Any Business
Summary
Title: Leadership Skills: Customer Service the Core of Any Business
Price: $59.99
Average Rating: 4.53
Number of Lectures: 43
Number of Published Lectures: 42
Number of Curriculum Items: 43
Number of Published Curriculum Objects: 42
Original Price: $94.99
Quality Status: approved
Status: Live
What You Will Learn
- Establish unbeatable customer satisfaction and loyalty
- Create and support employee engagement
- Resolve just about every possible complaint
- Negotiate win-win solutions
- Treat every customer as a valued and unique individual
Who Should Attend
- Those new to customer service
- Those who are or will provide customer service
- Customer service managers
- For every worker who wants to master the psychology of business interactions
- Business owners
- Business leaders and managers
- Human Resource professionals
Target Audiences
- Those new to customer service
- Those who are or will provide customer service
- Customer service managers
- For every worker who wants to master the psychology of business interactions
- Business owners
- Business leaders and managers
- Human Resource professionals
Promise unequaled customer service and deliver on that promise.
THIS COURSE: Leadership Skills: Service the Core of Any Business
By the end of this course:
You will be able to use the 4Cs of Service so well customers will almost beg to give you money and will sing your praises
Customer Service
Coping with the demands of customers day after day can be a daunting task. At first, it can be overwhelming. Without training and having a few practiced skills, it can be impossible. This course will provide you the core information you need to succeed with all types of customers.
All levels of customer service, from want-to-be to beginner to experienced, and from supervisor to president, all will benefit from this course. All businesses are in the customer service business, beginning with the connection between customer and employee. Every day people connect and disconnect, your job is to make sure your connection with a customer creates such a positive experience that the customer becomes a loyal fan of you and the business.
What makes this course different? As an expert in human behavior, I help business leaders and employees interact with each other and with customers in the most productive ways, mostly using tools I have created over the past 50 years. The foundational 4Cs of customer service will form your basic understanding of customer service. You will understand the psychology of customers and your own psychology as a provider. By the end of this course, you will have the knowledge and skill to succeed at just about every customer service eventuality. This course is based upon my bookEarn their Loyalty.
Relationships are the core element of our daily lives. Make your customer-employee relationship astoundingly good.
Rock Solid Business Soft Skills
My set of LEADERSHIP SKILLS courses is ideal if you want to significantly improve your soft skills as a leader, manager or employee. Each course presents a specific topic; you’ll dive deeply into the content and emerge with newly acquired ideas and rock-solid soft skills. Many of the ideas and skills are unique to this set of courses.
Business is a balancing act of controlling and enabling others. As a leader/manager, you must be in charge, but also encourage the best from every worker. As you know, this isn’t easy. Make a mistake or two and everyone suffers. Rock solid skills have clear steps, easily followed and measured. And if you aspire to leadership, these skills will propel you upward.
My courses follow that old saying, “if you give a man a fish, you feed him for a day, if you teach him to fish, you feed him for a lifetime.” I teach both skills and concepts. If you want both training and an education, this is the place, tools and ideas. Each course provides ideas to explore and skills to try out. You choose the topic and in about three hours or less, you’ll acquire rock solid soft skills enabling you to support and inspire your employees. Double asterisks (**) around a section or lecture denotes core material.
This series of Leadership Skills courses is ideal for these topics: Entrepreneurship, Communication Skills, Management Skills, Business Fundamentals, Leadership Skills, Manager Training, Conflict Management, and Influence.
Course Curriculum
Chapter 1: Learn About Your Instructor and His Courses Here
Lecture 1: Your Doctor Bob Advantage
Lecture 2: The Leadership Skills Series
Chapter 2: Introduction
Lecture 1: Introduction
Lecture 2: **A Customer Walks into…**
Lecture 3: **Three Types of Customers**
Lecture 4: The Business Case for Great Customer Service
Lecture 5: Most Common Settings of Customer Service
Chapter 3: The Basics of Service
Lecture 1: Introduction
Lecture 2: **Service as a Promise**
Lecture 3: Common Mistakes
Lecture 4: The Disney Model
Lecture 5: The Nordstrom Way
Lecture 6: The Psychology of Service
Lecture 7: Hire the Best Quiz
Chapter 4: **The Four Cs of Service**
Lecture 1: Introduction
Lecture 2: The Customer/Business Relationship
Lecture 3: The Four Cs
Chapter 5: **Connect Human-to-Human**
Lecture 1: How to Connect Part 1
Lecture 2: How to Connect Part 2
Lecture 3: Standards, Scripts & Branding
Chapter 6: **Collaborate**
Lecture 1: Collaborating with a Capital "C"
Lecture 2: Collaborating is Teaming
Chapter 7: **Contribute**
Lecture 1: Contribute
Lecture 2: S-I-R
Chapter 8: **Confirm Satisfaction**
Lecture 1: Customer Service Value Stream
Lecture 2: Confirm Satisfaction
Chapter 9: Critical Ideas on Service
Lecture 1: Introduction
Lecture 2: **Personal Mission Statements**
Lecture 3: **Connecting & Disconnecting**
Lecture 4: Multiple Service Providers (Warm Handoffs)
Lecture 5: Call Centers & Websites
Lecture 6: **Complaints are Golden**
Lecture 7: Unhappy Customers
Lecture 8: Accountability
Lecture 9: **The Human Element**
Lecture 10: **The Ideal Employee**
Chapter 10: **Next Steps**
Lecture 1: Introduction
Lecture 2: What to do Now (Newbie)
Lecture 3: What to do Now (Experienced)
Lecture 4: What to do Now (Management)
Lecture 5: What to do Next
Lecture 6: Thank You
Instructors
-
Robert Brown, Ph.D.
Unique Insights for Personal and Business Success
Rating Distribution
- 1 stars: 2 votes
- 2 stars: 1 votes
- 3 stars: 8 votes
- 4 stars: 19 votes
- 5 stars: 44 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
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