Make Data-Driven Decisions in Customer Success (2nd Ed.)
Make Data-Driven Decisions in Customer Success (2nd Ed.), available at $129.99, has an average rating of 4.34, with 10 lectures, 9 quizzes, based on 378 reviews, and has 1292 subscribers.
You will learn about Learn and apply basic statistical tools to solve real-world Customer Success problems Track churn accurately Measure and interpret NPS and CSAT in new ways Construct predictive customer health scores Increase forecasting accuracy Improve business results This course is ideal for individuals who are Customer Success Operations or Customer Success leaders (CCOs, VPs, Directors) or Customer Operations It is particularly useful for Customer Success Operations or Customer Success leaders (CCOs, VPs, Directors) or Customer Operations.
Enroll now: Make Data-Driven Decisions in Customer Success (2nd Ed.)
Summary
Title: Make Data-Driven Decisions in Customer Success (2nd Ed.)
Price: $129.99
Average Rating: 4.34
Number of Lectures: 10
Number of Quizzes: 9
Number of Published Lectures: 10
Number of Published Quizzes: 9
Number of Curriculum Items: 28
Number of Published Curriculum Objects: 28
Original Price: $129.99
Quality Status: approved
Status: Live
What You Will Learn
- Learn and apply basic statistical tools to solve real-world Customer Success problems
- Track churn accurately
- Measure and interpret NPS and CSAT in new ways
- Construct predictive customer health scores
- Increase forecasting accuracy
- Improve business results
Who Should Attend
- Customer Success Operations
- Customer Success leaders (CCOs, VPs, Directors)
- Customer Operations
Target Audiences
- Customer Success Operations
- Customer Success leaders (CCOs, VPs, Directors)
- Customer Operations
“Be more data-driven!” That’s the mantra from the senior bosses, but what does it mean?
Surprisingly, those same SaaS executives routinely make bad decisions simply because they misinterpret their data.
Becoming data-driven isn’t about using data–it’s about using data correctly.
This learning series helps Customer Success Operations, Customer Operations, Customer Success leaders, and business analysts learn and apply practical statistics in real-world Customer Success applications. The 2nd edition features content on causation, predictive models, and AI/ML fundamentals, including generative AI.
You’ll learn how to:
-
Track churn accurately
-
Analyze NPS and CSAT in new ways
-
Construct predictive customer health dashboards
-
Forecast renewal revenue with precision
-
Improve your processes
As a result, you’ll facilitate better decisions and improve operational performance.
In this age of easy data visualization and generative AI, why does this course make sense? Well, more and more people these days are loading raw data into genAI, asking it to find patterns, and following whatever advice comes back. And new software is coming to market designed specifically for this purpose. Having AI do your data analysis is certainly easier than doing it yourself, but itβs a recipe for disaster.
Why? No AI is capable of understanding meaning. That requires humans, and likely will for many years to come. You must know more than your AI “Copilot” in order to check its work.
This course features downloadable exercises in Excel to practice applying the concepts, quizzes to reinforce learning, and a valuable CSMath Handy Equations and Procedures Guidefor using your new skills on the job.
Course Curriculum
Chapter 1: CSMath: Data-Driven Decisions for Customer Success
Lecture 1: Introduction
Lecture 2: Sets and Populations
Lecture 3: Distributions
Lecture 4: Comparing Groups
Lecture 5: Tracking Progress
Lecture 6: Analyzing Factors
Lecture 7: Predicting Outcomes
Lecture 8: Forecasting
Lecture 9: Making Improvements
Lecture 10: Advanced Topics
Instructors
-
Ed Powers
Customer Experience and Customer Success Expert
Rating Distribution
- 1 stars: 6 votes
- 2 stars: 12 votes
- 3 stars: 50 votes
- 4 stars: 119 votes
- 5 stars: 191 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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