Managing Difficult Conversations in the Workplace

Managing Difficult Conversations in the Workplace, available at $44.99, has an average rating of 4.63, with 8 lectures, 1 quizzes, based on 8 reviews, and has 1003 subscribers.

You will learn about Understand what is meant by a difficult conversation in the workplace Know the most common reasons for avoiding difficult conversations and why it's so important to have them in our workplace Learn how to handle difficult conversations using a simple, but highly effective process Know the keys to a productive conversation and the things to steer clear of This course is ideal for individuals who are Anyone who is likely to have a difficult conversation within the workplace. It is particularly useful for Anyone who is likely to have a difficult conversation within the workplace.

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Summary

Title: Managing Difficult Conversations in the Workplace

Price: $44.99

Average Rating: 4.63

Number of Lectures: 8

Number of Quizzes: 1

Number of Published Lectures: 8

Number of Published Quizzes: 1

Number of Curriculum Items: 9

Number of Published Curriculum Objects: 9

Original Price: £39.99

Quality Status: approved

Status: Live

What You Will Learn

Understand what is meant by a difficult conversation in the workplace
Know the most common reasons for avoiding difficult conversations and why it's so important to have them in our workplace
Learn how to handle difficult conversations using a simple, but highly effective process
Know the keys to a productive conversation and the things to steer clear of

Who Should Attend

Anyone who is likely to have a difficult conversation within the workplace.

Target Audiences

Anyone who is likely to have a difficult conversation within the workplace.

It is very important that we are able to manage difficult conversations within the workplace. For employees, it can help to strengthen bonds within the team, and increase feelings of being valued. For the organisation, it can help increase productivity and assist in creating an open, positive company culture. Having rules and policies is important within every organisation, and having difficult conversations are an important part of making sure that these are respected and taken seriously.

In this course, we will look at why we need to be able to have difficult conversations within the workplace. We’ll look at the most common reasons people avoid having these discussions, and important points to cover to ensure we can manage difficult conversations going forward.

In this course, we’ll cover:
• What is a difficult conversation? We’ll break down what is meant by this phrase.
• Why do we avoid difficult conversations? We’ll look at the evidence showing the most common reasons for avoidance.
• Why is it important to have difficult conversations? We’ll look at why it’s vital to have these discussions in our organisation.
• How to handle difficult conversations – we’ll look at what you can do to prepare yourself for these dialogues.
• Using the T.A.L.K Framework – we’ll look at this simple, highly effective, process, which will help to keep you on track.
• 10 Keys to a productive conversation – we’ll look at important points to be aware of.
• Things to avoid during conversations – we’ll look at things to steer clear of during these difficult discussions.

Course Curriculum

Chapter 1: Introduction to 'Managing Difficult Conversations in the Workplace'

Lecture 1: What is a Difficult Conversation?

Lecture 2: Why do we Avoid Difficult Conversations?

Lecture 3: Why is it Important to Have Difficult Conversations?

Chapter 2: How to Manage Difficult Conversations

Lecture 1: Use the T.A.L.K Framework

Lecture 2: 10 Keys to a Productive Conversation (1 – 3)

Lecture 3: 10 Keys to a Productive Conversation (4 – 6)

Lecture 4: 10 Keys to a Productive Conversation (7 – 10)

Lecture 5: Things to Avoid During Conversations

Instructors

George Whitaker
Owner & Training Instructor at Whitaker Training

Rating Distribution

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4 stars: 4 votes
5 stars: 4 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

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Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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