Managing Staff with Challenging Behavior
Managing Staff with Challenging Behavior, available at $39.99, has an average rating of 4.5, with 25 lectures, based on 59 reviews, and has 825 subscribers.
You will learn about Understand the negative consequences of challenging behavior. Identify challenging behavior before it escalates. Address challenging behavior, through effective conversations with staff. Develop positive norms in the team, preventing challenging behavior. This course is ideal for individuals who are This course is designed for managers, supervisors, team leaders, and others in a leadership position. It is helpful for those managing teams where some staff display challenging behaviour, e.g. being unmotivated, bullying others, not completing their tasks. or It is less useful for those whose colleagues display challenging behavior. It is particularly useful for This course is designed for managers, supervisors, team leaders, and others in a leadership position. It is helpful for those managing teams where some staff display challenging behaviour, e.g. being unmotivated, bullying others, not completing their tasks. or It is less useful for those whose colleagues display challenging behavior.
Enroll now: Managing Staff with Challenging Behavior
Summary
Title: Managing Staff with Challenging Behavior
Price: $39.99
Average Rating: 4.5
Number of Lectures: 25
Number of Published Lectures: 25
Number of Curriculum Items: 25
Number of Published Curriculum Objects: 25
Original Price: $89.99
Quality Status: approved
Status: Live
What You Will Learn
- Understand the negative consequences of challenging behavior.
- Identify challenging behavior before it escalates.
- Address challenging behavior, through effective conversations with staff.
- Develop positive norms in the team, preventing challenging behavior.
Who Should Attend
- This course is designed for managers, supervisors, team leaders, and others in a leadership position. It is helpful for those managing teams where some staff display challenging behaviour, e.g. being unmotivated, bullying others, not completing their tasks.
- It is less useful for those whose colleagues display challenging behavior.
Target Audiences
- This course is designed for managers, supervisors, team leaders, and others in a leadership position. It is helpful for those managing teams where some staff display challenging behaviour, e.g. being unmotivated, bullying others, not completing their tasks.
- It is less useful for those whose colleagues display challenging behavior.
This course will equip managers with skills needed to manage staff with challenging behavior. We will explore different types of challenging behavior, and the consequences of letting them go unchallenged. There will be a strong focus on how to prepare, conduct, and follow-up difficult conversations with staff displaying challenging behavior. Students will learn how to identify helpful and unhelpful norms in their teams, and how to develop positive norms, so as to prevent challenging behavior.
The course is 3 hours long. This includes lectures and tasks. Students are strongly encouraged to complete these practical tasks, so as to apply learning to their reality.
Course Curriculum
Chapter 1: Introduction to the course
Lecture 1: Introduction
Chapter 2: Understanding challenging behavior
Lecture 1: Introduction to section 2
Lecture 2: What is challenging behavior?
Lecture 3: Different types of challenging behavior
Lecture 4: Consequences of challenging behavior at work
Lecture 5: Outlining an action plan to address challenging behavior – Task 1
Lecture 6: Conclusion and takeaways from section 2
Chapter 3: Difficult conversations to deal with challenging behavior
Lecture 1: Introduction to section 3
Lecture 2: Preparing for difficult conversations
Lecture 3: Difficult conversations: Listening and questions
Lecture 4: Communication techniques for difficult conversations
Lecture 5: Giving feedback
Lecture 6: Managing emotions
Lecture 7: Identifying and achieving goals
Lecture 8: Following up on difficult conversations
Lecture 9: Task 2 – Your strengths and areas for improvement
Lecture 10: Conclusion and takeaways from section 3
Chapter 4: Preventing challenging behavior
Lecture 1: Introduction to section 4
Lecture 2: Staff who do not behave in a challenging way
Lecture 3: Understanding team norms
Lecture 4: Introducing new team norms & Task 3
Lecture 5: Understanding enabling behavior
Lecture 6: Reflecting on my enabling behavior – Task 4
Lecture 7: Conclusion and takeaways from section 4
Chapter 5: Conclusion
Lecture 1: Course conclusion
Instructors
-
Sharon Xuereb
Higher education specialist
Rating Distribution
- 1 stars: 0 votes
- 2 stars: 0 votes
- 3 stars: 12 votes
- 4 stars: 19 votes
- 5 stars: 28 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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