Master Customer Success and Product Management Collaboration

The success of your product is directly tied to how well your customer success and product management teams work together.

This course is for you if you are just interested in actionable insights that you can apply immediately to create synergies that drive customer satisfaction and product innovation.

Let’s look at the contents of this course

The course breakdown:

● Course introduction – Essential information and concept building
Learn what is Customer Success Management, Product Management, and what is a product roadmap and how to align both teams on the product roadmap

● Communication Part 1 – How to communicate customer information to the Product Management team and the Product Owner
Learn practical methods to make information delivery and sharing better for each other

● Net Promoter Score (NPS)
Master the art of using Net Promoter Score (NPS) to gauge customer loyalty and satisfaction, and turn these insights into actionable strategies.
Learn how to treat NPS detractors, passives and promoters and supercharge customer retention

● How to Use Data to Understand Customers
Understand how to leverage customer data to make informed decisions that drive customer success, product design and product development.

Learn about data metrics such as Monthly Recurring Revenue Rate (MRR), Monthly Active Users (MAUs), Time to Value (TTV), Customer Journey Mapping, Customer Satisfaction Score (CSAT), Open Ended Feedback and much more.

Learn about the tools to collect product usage data and incorporate customer feedback in product design and product development

● Communication Part 2 – Communication and Collaboration between Teams
Discover communication techniques that break down silos and foster transparency and collaboration. Upgrade your soft skills and learn about the important tools that can catalyze collaboration

This course doesn’t just scratch the surface. It’s a deep dive into the strategies that will transform how your customer success and product management teams work together. All of the course modules include a focus on simple and easy to understand examples and real-world applications that you can start using right away.

What is extra in this course?

With lifetime access to 20+ high quality videos,you get templates, guides, quizzes, and answers to your most frequently asked questions.

Furthermore,you will have the option to message meyour questions directly.

Why this course?

I promise you that you will not need any other course or resources to understand product management and customer success in the simplest manner.

You will also learn how to collaborate and bring these teams together.

● My course brings 6+ years of experience with tried and testedstrategies to improve efficiency and collaboration

● Practical techniques that you can apply moments after learning them

● I constantly upgrade my course and add answers to your questions

● Step by Step explanations of complex concepts and simplified examples

● Make feedback actionable to ensure the mutual success of the product and the clients

● Equip yourself with strategic leadership ideas and update your status to a veteran product manager, product owner and customer success manager

Still do not believe me? There is a 30-day money back guarantee.

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Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!