Master Customer Success and Product Management Collaboration
Master Customer Success and Product Management Collaboration, available at $44.99, has an average rating of 5, with 27 lectures, 4 quizzes, based on 5 reviews, and has 13 subscribers.
You will learn about Learn to build a strong collaboration between CS and PM teams Learn to incorporate customer feedback into product development Understand the most important usage data metrics, calculate them and perform analysis Learn how to align both teams on the product roadmap Gain practical skills to enhance customer success and product management synergies Learn how to communicate effectively between the teams Calculate Net Promoter Score NPS and learn to determine customer satisfaction and loyalty Become an intelligent customer success manager, business analyst and product manager This course is ideal for individuals who are Anyone interested in learning facets of Customer Success Management (CSM) and Product Management (PM) or Product Managers and Customer Success Managers who want to deepen their understanding and enhance their collaboration and leadership skills or Aspiring Professionals who are looking to start their career in Product Management or Customer Success It is particularly useful for Anyone interested in learning facets of Customer Success Management (CSM) and Product Management (PM) or Product Managers and Customer Success Managers who want to deepen their understanding and enhance their collaboration and leadership skills or Aspiring Professionals who are looking to start their career in Product Management or Customer Success.
Enroll now: Master Customer Success and Product Management Collaboration
Summary
Title: Master Customer Success and Product Management Collaboration
Price: $44.99
Average Rating: 5
Number of Lectures: 27
Number of Quizzes: 4
Number of Published Lectures: 27
Number of Published Quizzes: 4
Number of Curriculum Items: 31
Number of Published Curriculum Objects: 31
Number of Practice Tests: 1
Number of Published Practice Tests: 1
Original Price: $199.99
Quality Status: approved
Status: Live
What You Will Learn
- Learn to build a strong collaboration between CS and PM teams
- Learn to incorporate customer feedback into product development
- Understand the most important usage data metrics, calculate them and perform analysis
- Learn how to align both teams on the product roadmap
- Gain practical skills to enhance customer success and product management synergies
- Learn how to communicate effectively between the teams
- Calculate Net Promoter Score NPS and learn to determine customer satisfaction and loyalty
- Become an intelligent customer success manager, business analyst and product manager
Who Should Attend
- Anyone interested in learning facets of Customer Success Management (CSM) and Product Management (PM)
- Product Managers and Customer Success Managers who want to deepen their understanding and enhance their collaboration and leadership skills
- Aspiring Professionals who are looking to start their career in Product Management or Customer Success
Target Audiences
- Anyone interested in learning facets of Customer Success Management (CSM) and Product Management (PM)
- Product Managers and Customer Success Managers who want to deepen their understanding and enhance their collaboration and leadership skills
- Aspiring Professionals who are looking to start their career in Product Management or Customer Success
The success of your product is directly tied to how well your customer success and product management teams work together.
This course is for you if you are just interested in actionable insights that you can apply immediately to create synergies that drive customer satisfaction and product innovation.
Let’s look at the contents of this course
The course breakdown:
● Course introduction – Essential information and concept building
Learn what is Customer Success Management, Product Management, and what is a product roadmap and how to align both teams on the product roadmap
● Communication Part 1 – How to communicate customer information to the Product Management team and the Product Owner
Learn practical methods to make information delivery and sharing better for each other
● Net Promoter Score (NPS)
Master the art of using Net Promoter Score (NPS) to gauge customer loyalty and satisfaction, and turn these insights into actionable strategies.
Learn how to treat NPS detractors, passives and promoters and supercharge customer retention
● How to Use Data to Understand Customers
Understand how to leverage customer data to make informed decisions that drive customer success, product design and product development.
Learn about data metrics such as Monthly Recurring Revenue Rate (MRR), Monthly Active Users (MAUs), Time to Value (TTV), Customer Journey Mapping, Customer Satisfaction Score (CSAT), Open Ended Feedback and much more.
Learn about the tools to collect product usage data and incorporate customer feedback in product design and product development
● Communication Part 2 – Communication and Collaboration between Teams
Discover communication techniques that break down silos and foster transparency and collaboration. Upgrade your soft skills and learn about the important tools that can catalyze collaboration
This course doesn’t just scratch the surface. It’s a deep dive into the strategies that will transform how your customer success and product management teams work together. All of the course modules include a focus on simple and easy to understand examples and real-world applications that you can start using right away.
What is extra in this course?
With lifetime access to 20+ high quality videos,you get templates, guides, quizzes, and answers to your most frequently asked questions.
Furthermore,you will have the option to message meyour questions directly.
Why this course?
I promise you that you will not need any other course or resources to understand product management and customer success in the simplest manner.
You will also learn how to collaborate and bring these teams together.
● My course brings 6+ years of experience with tried and testedstrategies to improve efficiency and collaboration
● Practical techniques that you can apply moments after learning them
● I constantly upgrade my course and add answers to your questions
● Step by Step explanations of complex concepts and simplified examples
● Make feedback actionable to ensure the mutual success of the product and the clients
● Equip yourself with strategic leadership ideas and update your status to a veteran product manager, product owner and customer success manager
Still do not believe me? There is a 30-day money back guarantee.
Course Curriculum
Chapter 1: Course Introduction – Essential Information and Concept Building
Lecture 1: Introduction to the Course and Course Structure
Lecture 2: What is Customer Success (CS)
Lecture 3: What is Product Management (PM)
Lecture 4: What is the Product Roadmap
Lecture 5: Aligning on the Product Roadmap: Customer Success and Product Management – 1
Lecture 6: Aligning on the Product Roadmap: Customer Success and Product Management – 2
Chapter 2: Communication 1 – How to Communicate Information to Product Management
Lecture 1: How to Make Information Better for Product Management
Lecture 2: How to Request Features from Product Management
Lecture 3: How to Request Features from Product Management (Template)
Chapter 3: The Net Promoter Score (NPS)
Lecture 1: What is Net Promoter Score (NPS)
Lecture 2: NPS Calculator (Template and Example)
Lecture 3: How to Calculate the Net Promoter Score (NPS) Manually
Lecture 4: How to Benefit from NPS Data and Treat Promoters for Customer Loyalty
Lecture 5: How to Benefit from NPS Data and Treat Passive Respondents
Lecture 6: How to Benefit from NPS Data and Delight Detractors
Chapter 4: How to Use Data to Understand Customers and Measure Product Performance
Lecture 1: Section Overview
Lecture 2: What is Product Usage Data and What are its Benefits
Lecture 3: Product Usage Data Metrics – Part 1
Lecture 4: Product Usage Data Metrics – Part 2
Lecture 5: Product Usage Data Metrics – Part 3
Lecture 6: Other Product Usage Data Metrics
Lecture 7: What is Open Ended Customer Feedback and How to Collect it
Lecture 8: Tools to Collect Product Usage Data (for digital products)
Lecture 9: Important – Incorporating Customer Feedback in Product Development
Chapter 5: Communication 2 – Communication and Collaboration between Teams
Lecture 1: How to Create Understanding and Visibility Between the PM and the CS Team
Lecture 2: Customer Success and Product Management Collaborative Activities
Lecture 3: Important Tools for Communication and Collaboration
Chapter 6: Practice Test
Instructors
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Tahir Latif
Instructor
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- 5 stars: 5 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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