Mastering Conflict Management and Resolution at Work

Does interpersonal conflict make you cringe? Don’t worry; you’re not alone. Many of us would rather get a root canal than have to confront someone about a conflict. But avoiding conflict never helped anyone. This course will make it easier for you to manage conflict and by the end of this course, you may even welcome the chance to work through a tough conflict.

In this course, you will:

• Look at some of your past conflicts to understand how you typically handle conflict (and whether it’s effective!)

• Gain valuable tools to handle any conflict immediately

• Learn how to recover from conflict, and what to do after the conflict is over to repair a relationship

This course is designed to be actionable, fun, reflective, and thought-provoking. In my experience as a psychologist and executive coach, I’ve helped many people navigate conflict. Throughout the course, I’ve included exercises and tools that I’ve found to be the most helpful when working through conflict so that you’re prepared to resolve any conflicts that may arise in your life right away.

It won’t always be easy, but it will be worth it. Let’s face it: conflict is inevitable, and people who have the tools to handle it effectively are more productive, fulfilled, and influential. So if you’re ready, fasten your seat-belt and get ready to learn!

CPE (Continuing Professional Education)

Learning Objectives

1. Identify how to resolve conflict and attend to a relationship effectively.

2. Name the 5 conflict handling behaviors.

3. Recognize why effective conflict resolution is important for meaningful relationships.

4. Identify reasons people have conflict with each other.

5. Name the typical reasons people are challenged by interpersonal conflicts.

6. Recognize the three aspects of the conflict handling spectrum.

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Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

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